Absolutely pathetic Vodacom...

rakabos3 said:
Dear VodacomData

A credit can take a few days sure, but to re activate takes 2min. I work at a telco so i know all the systems inside out. Dont BS your customers.

ONTOP OF THAT this customer has been given the run around to no end and thats all you can say ?

I am so glad i decided to leave Vodacom
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Hi rakabos3

I'm not personally responsible for crediting and reactivating this clients line,I can guarantee you though that it will happen.
 
I have had to resort to public forums such as mybb and hellopeter also. It seems companies only react to that sort of threat if i can call it that.
 
rakabos3 said:
I have had to resort to public forums such as mybb and hellopeter also. It seems companies only react to that sort of threat if i can call it that.
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I here you , the least i can do is make sure that everything goes smooth with the credit and reactivation
 
And another day of silence. Been waiting two days now for a call back from Vodacom to confirm credits, re-activation, number porting, etc...

So, same old, same old. Another day without phone service...
 
Dear Chris Knipe

Thank you for your endless patience with this query and we apologise most profusely for any inconvenience that we may have caused.

With reference to the service request number, S3-LPOAI-I2N9, the feedback received from the accounts Division is as follows:

They requested that you fax through, stamped 3 months bank statement from Absa Bank to proof that your Absa account still exist, because when we submitted a debit order to Absa, the debit order returns as “Account closed.”

The Accounts Division has been trying for the past 3-4 months up until our Administration Division removed the debit order and we never received any cash payments from for those months. Due to the none payment the line was then deleted.

The Accounts Division requested again from you to fax the bank statements, so that we can compare those details with the previous details that we had on the system before an update was done, because according to you, you never had an Fnb account.

We also received a letter from Fnb with the your account details and the request from you for the banking details to be updated. There were also call recordings of you requesting that we update the banking details as well, however, you insisted that you never asked for your details to be updated.

Our Account Division advised you to pay the outstanding balance, purchase a blank sim card for a reactivation to be done but you also refused to do that.

Regards

Clearice September
Customer Care
eService Team

For more information - please visit www.vodacom.co.za
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AAAAND - back to square one. I see we're even back at the point that I called the call center to request them to change the banking details, a conversation of which there is no recording.

This is such a fscking joke it's not even funny anymore.
 
Dude cut your losses and ditch vodacom forever. Its not worth the pain and frustration they are causing you now.

Thats what I did. I went to Cell C, and the difference in customer care is quite remarkable.
 
savage said:
AAAAND - back to square one. I see we're even back at the point that I called the call center to request them to change the banking details, a conversation of which there is no recording.

This is such a fscking joke it's not even funny anymore.
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Hi savage

Kindly ignore the response from the e service team , i am still liaising with the Md's office trying to get this resolved. I will take owner ship of and assume responsibility for your query.

Regards

VD
 
savage said:
AAAAND - back to square one. I see we're even back at the point that I called the call center to request them to change the banking details, a conversation of which there is no recording.

This is such a fscking joke it's not even funny anymore.
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Hi savage

Please check your connectivity , i managed to get your line reactivated.

Regards

VD
 
Hi VD,

Sim Swap went without an hitch, for a change it was a pleasure again to have to deal with Vodacom. However, I've been told to wait 4 hours prior to getting the sim into my cell, so I'll only know arround 11PM whether or not the line is active and everything is working. I suspect however, that everything is fine.

On a side note, the credit on the account has still not been aprooved, and the account is still in arears. I would appreciate it if we can get it sorted before the debit order instructions are sent to the bank at the end of the month.
 
savage said:
Hi VD,

Sim Swap went without an hitch, for a change it was a pleasure again to have to deal with Vodacom. However, I've been told to wait 4 hours prior to getting the sim into my cell, so I'll only know arround 11PM whether or not the line is active and everything is working. I suspect however, that everything is fine.

On a side note, the credit on the account has still not been aprooved, and the account is still in arears. I would appreciate it if we can get it sorted before the debit order instructions are sent to the bank at the end of the month.
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I'm happy to know that you faith is being restored in Vodacom again :).
I have checked on the credit note and although it has been processed there is still a few approvals that it needs to go through before it is posted on your account. I will however do my best to get the relevant people involved and ask them to get it done today. i will keep you updated.

Regards

VD
 
What amazes me is that it always seems like these companies make it seem like they doing you a favour when the undoing their eff-ups....
 
Meteor said:
What amazes me is that it always seems like these companies make it seem like they doing you a favour when the undoing their eff-ups....
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... and one always have to resort to public forums and threats. Sickens me whats happened here and still going on it seems.
 
rakabos3 said:
... and one always have to resort to public forums and threats. Sickens me whats happened here and still going on it seems.
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Vodacom received the request to change the banking details from what we believed to be a legitimate source. This is not a finger error on our side neither as the banking institution was changed to was completely different.

Don't get me wrong , i am not making any excuses here , but we have strict procedures to follow and if this has been met , we will proceed to make changes.

On the positive side , we have re-activated the line , done the necessary credits and the client is back on line.
 
VodacomData said:
Vodacom received the request to change the banking details from what we believed to be a legitimate source. This is not a finger error on our side neither as the banking institution was changed to was completely different.

Don't get me wrong , i am not making any excuses here , but we have strict procedures to follow and if this has been met , we will proceed to make changes.

On the positive side , we have re-activated the line , done the necessary credits and the client is back on line.
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Well said Lad
 
VD,

Just as a close to this matter, I have also recomended this to ECLO, but whether the source seems legitimate or not, the solution here is a simple pick up the phone. Nothing stops Vodacom to pick up the phone, call the customer free of charge, and just ask. "Sir, we received xyz instruction from this person to change this. Are you aware of it?" That is all that is needed here. But again, Vodacom seems to have a phobia against comunicating with your customers (this is even evident in how this was handled in terms of call backs and feedback). The problem here point black is lack of commuication from Vodacom's side, and all that I can say, is that I hope that this will seriously be addressed going forward.

Either way, VD many thanks, and to everyone else too, everything is sorted, finalised, and back up and running. Appreciate your and ECLO's efforts in resolving this matter to my satisfaction.
 
Vodacomdata, how you keep working for that company is beyond my understanding.
The people that work there are brain dead. I suggest you leave while you still have your sanity
 
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