Been having a similiar problem.
Noticed last month that my bill was very high.
Bit of background.
When I signed up all the consultants told me the service was postpaid(you pay for december in end of december). So when i signed up at the end of the first month I paid for my acc that month(prime unlimited).
Couple of days later i get a bill that says i was supposed to pay December at end of december and also prepay January at the same time. As this was not agreed or conveyed to me I start a big buhahaha over it. Reach an agreement that I will pay the extra off in a Ten month period by paying an extra R100 every month.
So my bill every month is a bit higher than normal but in April it got insane. Suddenly my bill shows that I owe an extra R1000! So in April they inform me that I owe them R2600!
I phone their accounts division and try to get it all fixed.
Firstly they had me listed as residing in Richards bay......do they even have service there? I ask that it be fixed on their system.
Secondly they are attempting to make a debit order against my bank account even though I specifically stated every month that I am paying through EFT's. So now comes that every month there is a debit order refusal fee on my account!
Regardless, I inform the consultant of my problems with account balance, address and the debit order. We seem to have it all sorted out. Hang up and forget about it till this month.
Get new statement from neotel and only my request to remove me from their debit order list has worked. I still stay in Richards bay(even though i stay in bellville, cape town) and still have the incorrect balance.
Now im getting a bit demoer in.
Phone their accounts division.
Get through to Temba, I must admit i was a bit demoer in by this time so i was probably not the friendliest customer in the world. Try to get everything sorted, make sure they fix the address for the third time. Temba informs me that he needs my proof of payments. I refax them from my bank's website(this costs me money, btw).
This was Monday.
Tuesday i get a call from one of their accounts dept. He tells me that there was a dispute lodged on the system re. the balance of my statement. I inform him that Temba has the proof of payments and he should consult with him. Apparently he can't because Temba is probably in the calldesk so he wont be able to help... okay so what happened to the faxed proof of payments? ......... he doesn't know...
bah.
So i resent the proof of payments through an email(saved them first this time on my local pc).
/me wonders if they will get at least the address right this month :/
