Accounts Department

[regardtv]

While I'm officially gatvol of the ongoing stuff-ups @ WBS in general I thought I'd drop a note to actually THANK Marilynne for doing her job ... it's a rare thing , so I believe it should be highlighted

They once again incorrectly debited my account ... big surprise .. but instead of being given an ongoing run-around Marilynne has taken ownership and made an attempt to get is resolved ...

Now to just get them to offer the service I'm paying for.....

 

[Kei]

The accounts dept at WBS has generally been a very positive experience for me so yes they do deserve credit. I wish their professionalism and enthusiasm could be extended to other parts of the company where it is sorely lacking

 

[fairlady]

Yep, Marilynne is cool!!! Any progress I've made there was because of her.

 

[regardtv]

hehe ... it truly is sad when the best part of a company's service is its accounts department ....

 

[ic]

Well I just hope that WBS have cancelled their direct debit on my bank account...

 

[Lucas Buck]

My monthly subscription was supposed to have ended today, arrived home this evening to find that i'm still connected. Have to check my bank account tomorrow.

Generally I have also found the accounts department to be the most helpful and easiest department to get hold of when I needed assistance. I actually stopped calling helpdesk and called accounts and they would put me in contact with someone who could assist immediately.