Actual Support

J

JSRS

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How do you get hold of someone who can actually help at Afrihost? I have such a simple query that simply needs someone to spend 5 minutes to understand the issue, look at the info and apply the most rudimentary common sense to resolve it.

I have logged a ticket, called the call centre, requested call backs, had WhatsApp chats, tried to get hold of supervisors and managers, emailed the ceo (which is just a generic inbox for customer service).

Does anyone know the ceo's mom? Maybe I can ask her to give him a talking to and get someone to do their job.
 
JSRS said:
How do you get hold of someone who can actually help at Afrihost? I have such a simple query that simply needs someone to spend 5 minutes to understand the issue, look at the info and apply the most rudimentary common sense to resolve it.

I have logged a ticket, called the call centre, requested call backs, had WhatsApp chats, tried to get hold of supervisors and managers, emailed the ceo (which is just a generic inbox for customer service).

Does anyone know the ceo's mom? Maybe I can ask her to give him a talking to and get someone to do their job.
Click to expand...

Hi,

I'm sorry you had a runaround with our support team. I want to assist.

Can you inbox me your clientzone email address and the ticket ID or a description of the issue you are experiencing for me to investigate?
 
The "service" from Afrihost is non-existent, been on WhatsApp for hours with people who understand nothing, then get a call from a person I trusted will sort out the issue, well nothing
 
skylink said:
The "service" from Afrihost is non-existent, been on WhatsApp for hours with people who understand nothing, then get a call from a person I trusted will sort out the issue, well nothing
Click to expand...

Ohh no that does not sound good at all. I want to help. Can you send me a pm with your clientzone email address and a brief description for me to have a look?
 
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