Adsl error - Concentrator-unreachable-(Mweb-Fon)

[Shameera]

First time having this issue, unable to connect to my adsl, i keep getting this error message Concentrator-unreachable-(Mweb-Fon).

I have spoken to level 1 agent gave me the run around it still not working no wifi no adsl after using R300 airtime called from cell.

Is there no other way i can fix this should i buy new router. The line is working it was down but its now been fixed. Also restarted the modem still does not work.

Please advice how else can this be fixed. And why does mweb not log a ticket if telkom needs to fix it.

 

[My_King]

Had one of these 3 years ago....remember that concentrator message but cant recall what that means.

Borrow a friends router and test. ADSL part might be down

 

[Shameera]

Had one of these 3 years ago....remember that concentrator message but cant recall what that means.

Borrow a friends router and test. ADSL part might be down

Will try that and see what happens.