ADSL fault reporting: new feature

[texo]

I've been experiencing disconnects all morning. So I phone the 0800 375 375 number, dreading the 30-60 minute wait, when I was surprised by a new feature: "Your expected delay is 25 minutes. If you want to hold your position in the queue and receive a call from Telkom when you have reached the head of the queue, press 1."

I was then prompted to enter my tel number... this is lekker. No more listening to Telkom muzak for half an hour. Now let's see how long it takes them to get back to me...

 

[medicnick83]

Let's see if it takes 25± minutes.

 

[texo]

Callback service phoned me 20 minutes later : "Press1 to accept the call, press 2 to cancel."

Good stuff.

 

[SFW007]

its old texo i use it when i call from my cell and need to speak to any other department they call me back and say ...oh dear is this the wrong department can you then transfer me..

viola

 

[Michael.Fletcher]

It is a new feature. It wasnt there 2 days ago when I last called that number. And the day before and the weeks before...

 

[medicnick83]

It's Telkom, late with the features

I would've put something like that in LONG ago.

 

[texo]

It is a new feature. It wasnt there 2 days ago when I last called that number. And the day before and the weeks before...

Yeah -- it's definitely new. I remember phoning a month or so ago, and it definitely wasn't available then (I had to wait for 40 minutes).