My complaint that went to the group executive officer yesterday.
BTW I still have had no response.
Good luck
"Re our telephonic conversation today here are the details of the order and the problem.
Order no :
I think the best would be for me to include the original complaint I lodged on the internet for which I still have received no reply.
At the beginning of December 2003 I ordered an ADSL connection from Telkom after I checked on your website that ADSL was available in my area (Westdene). That was confirmed telephonically by the sales person who called me and everything seemed fine. Around the middle of December I followed up and was told that I am waiting for ports. No problem. I was contacted by Zainad (021) 414 4998 around mid December to say that it was unlikely I would have ports before the end of the year. That was fine by me as I was going on leave and it was the festive season etc. I again followed up the first week in January 2004 and was told by the help desk person Kevin that my ports were allocated and I was only awaiting installation date. Joy oh joy , but that would soon turn to tears. When I followed up a week later to find out when the installation date was, I was told that there were no ports assigned to me. Phoned around and tried to find out what was going on. Finally got told that now there was not only no ports available, but they had to upgrade the exchange as well. Complained bitterly about the really awful service and since then have never heard from Zainab again. But in the end I had no choice but to wait for the upgrade that would be completed at the end of January. On Monday the 2nd of February I followed up and once again joy oh joy, you would be installing my ADSL on Monday. Waited expectantly the whole Monday for the call. At around 15:30 got a call from the installations department, "They had a problem at another site and could not make my installation on Monday, would it be okay of they did it on Tuesday." Not being unreasonable that was fine with me. Waited whole of Tuesday morning , no call. At 12:00 I called the help desk once again. Spoke to Mrs Jacobs and she told me she would escelate the call and get back to me. By 15:00, still no call so I once again phoned the helpdesk. Not only did the helpdesk person not get back to me, but now there was an undetermined cable problem with my order. That was the last straw, so I asked to be connected to the supervisor and got told that they cannot put me throught, I must have been mistaken, I though I was talking to the telephone company and you cannot even transfer a call internally woe ADSL. But so on and so on I go a name George Hill and a phone number (021) 414 4832. Tried to call the number but got no answer, only automatically gets switched back to the helpdesk. Tried several times. Gave it a few minutes and tried again. Finally let it ring though to the helpdesk and spoke to Niki who informed me that Goerge Hill had already left for the day, very convenient and she would leave a message for him to call me in the morning. At 12:00 today 3rd of February I am still waiting for a call from George Hill so tried the number again which again automatically switched me to the help desk a call again. Spoke to Bonita. Yes, he is there but he is busy on the line, probably not an unreasonable possibility. Asked again to have him give me a call. It is now more than an hour later and still no response. I am out of ideas. Do Telkom actually sell ADSL or do you just let people order it and mess them around until in frustration they return to ISDN.
I would really appreciate it if I could get some form of response.
Thanks
1. I am still waiting for any kind of response to this complaint.
2. On thursday last week I did get a call from Zainab telling me that they can only install my ADSL on the 16th of February because I had missed my previous installation date of 2nd of February. I got told that I am now relegated to the back of the installation que. This is like someone getting in front of the que in a bank, being told there is no envelopes but because of that you have to go and stand in the back of the que.
3. I leave a message for Goerge Hill, a supervisor and he does not even bother to contact me.
4. Zainad's whole attitude accepting no responsibility for the problem and not once apologising for the inconvenience. I did get a distinct impression that she thought my complaint was one huge joke.
"
Swonk taht eno ylno eht si nidrrym.
