ADSL Issues! Important Information

Telkom is fine

250 in a 4mb isn't high either. Go post in the feedback thread for telkom in the isp section.
 
My internet hasn't worked for 2 weeks. Afrihost says my router is not connecting to the nearest Telkom Exchange. I wish they would, however stop closing all my tickets as resolved as they are not!:(
Even went onto Facebook to get someone to respond. My ref number is:11BWK101214

Apparently telkom Technician is coming out tomorrow or over the weekend... Let's wait and see....

Lils
 
Lillyblackchoc said:
My internet hasn't worked for 2 weeks. Afrihost says my router is not connecting to the nearest Telkom Exchange. I wish they would, however stop closing all my tickets as resolved as they are not!:(
Even went onto Facebook to get someone to respond. My ref number is:11BWK101214

Apparently telkom Technician is coming out tomorrow or over the weekend... Let's wait and see....

Lils
Click to expand...

If it's your router that's not connecting to the exchange, expect Telkom to charge you an unnecessary call-out fee. Afrihost already told you the cause of your problem, why didn't you fix it by trying a different router?
 
Thehappychef said:
Telkom shuts it down as the home page gets re-directed to their "usage" page
and if i log in it tells me you have uncapped acount and we dont provide a usage service for uncapped accounts !

You say proper ISP any suggestions ?

i have been very happy as far as service and speed is concerned
Click to expand...

just had the same problem. Thought I had wrong user name or pass!
 
My ADSL have been off now since last week Thursday after a techncian moved my line or some such. 5 days later and they haven't even sent a technician yet to take a look at the issue. Numerous calls to Telkom and no success, this is really starting to piss me off as I'm paying now for something that I can't use.

Ref number: 205ARK010715

If there is someone that might be able to assist
 
mccrack said:
Are'nt the markets pretty stagnant over the weekend?
Click to expand...

Welcome to my World.

Logged a call on the 11th June. After escalating they sent a tech from another area. He tells me that the MSAM card is faulty and has to be replaced.......And still waiting.......
 
VooDooC said:
My ADSL have been off now since last week Thursday after a techncian moved my line or some such. 5 days later and they haven't even sent a technician yet to take a look at the issue. Numerous calls to Telkom and no success, this is really starting to piss me off as I'm paying now for something that I can't use.

Ref number: 205ARK010715

If there is someone that might be able to assist
Click to expand...

Have you tried sending a PM to TelkomZA? Works wonders for me.
 
[ I have a 4mg line.
I've reported a problem with Telkom on 02 July 2015 complaining about the noise with my telephone line & no ADSL !!
I've had no response as to what the problem is - & whenever I phone 10210, the ADSL sometimes comes back on without anyone answering my call.
Whenever an operator comes on - they claim that they can only escalate the problem.
After reading this forum, I have collected the following stats/figures:-

Tracing route to google.co.za [216.58.223.35]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 116 ms 93 ms 47 ms ipc-up-2.north.telkomsa.net [105.228.0.5]
4 27 ms 27 ms 28 ms ipc-up-2.north.telkomsa.net [105.228.0.6]
5 28 ms 27 ms 27 ms ipc-aggr-2.north.telkomsa.net [105.228.0.13]
6 27 ms 26 ms 27 ms jb1-pr-01-te1-0.net.telkomsa.net [105.187.249.6]
7 27 ms 27 ms 26 ms jb1-google-gw.net.telkomsa.net [105.187.249.22]
8 28 ms 27 ms 28 ms 72.14.239.129
9 28 ms 28 ms 28 ms jnb01s08-in-f35.1e100.net [216.58.223.35]

Trace complete.


The following data were collected from my AZTECH Router:-

2015/07/30 Information DownStream Upstream
16h20 SNR Margin 6.0 db 6.7 db
Attenuation 52.0 db 38.7 db
Data Rate 871 kbps 440 kbps
Forward Error
Correction Seconds 4199 65319
CRC 220 65430

2015/07/30 Information DownStream Upstream
16h33 SNR Margin 3.7 db 5.8 db
Attenuation 51.0 db 38.7 db
Data Rate 906 kbps 493 kbps
Forward Error
Correction Seconds 2265 0
CRC 126 0

2015/07/31 Information DownStream Upstream
12h29 SNR Margin 6.0 db 6.1 db
Attenuation 51.0 db 38.6 db
Data Rate 689 kbps 507 kbps
Forward Error
Correction Seconds 38305 44
CRC 1985 3

2015/08/06 Information DownStream Upstream
17h12 SNR Margin 2.0 db 5.4 db
Attenuation 51.0 db 38.6 db
Data Rate 689 kbps 507 kbps
Forward Error
Correction Seconds 38305 44
CRC 1985 3

2015/08/06 Information DownStream Upstream
17h17 SNR Margin 1.2 db 7.0 db
Attenuation 50.0 db 38.5 db
Data Rate 967 kbps 508 kbps
Forward Error
Correction Seconds 37685 0
CRC 55108 65370

2015/08/07 Information DownStream Upstream
11h29 SNR Margin 1.9 db 6.6 db
Attenuation 51.0 db 38.3 db
Data Rate 913 kbps 508 kbps
Forward Error
Correction Seconds 59634 0
CRC 2684 0

After reading MyBroadBand newsletter Re:S/N & Attenuation/resistance

Recommendation from MyBroadBand-By Jan Vermeulen - July 29, 2015(PUB 2015-07-30 )
SNR*should be*at least 6dB, but preferably higher than 9 or 10dB.
Attenuation/resistance*should be*below 55dB, but*preferably lower than 45dB.


As can be seen that these figures are well below the recommendation:
I'm not sure where to go from here - as I'm not getting response from Telkom - I've even send my query to Telkom escaltion center.

Any sugestions ??
 
Constantly need to reboot my Mecer ADSL / Wifi router

Over the past few months I am experiencing regular ADSL outages on my 4Mbps Telkom ISP line. Their is 1 x PC and 1 x Laptop connected via cable to the Mecer router, and the wi-fi is only used to enable connectivity to our mobile phones & tablets

More often than not a reboot of my Mecer ADSL / WiFi router will restore my connection.

The issue has just happened again, and again a router reboot sorted it out.

Could this be related to the problems I have read on this forum about the ASSIA issues?

Or is it perhaps time to get a new ADSL/WiFi router?

If the latter, opinions & recommendations of what wi-fi router to buy would be very welcome ... I would have to buy this online, as I am far away, as in a 300 km round trip, from any major tech vendors/shops
 
Sure, having issues with Slack, TeamViewer Hootsuite etc. On Telkom fibre tried Vox as well.
 
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