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I guess there'll be fewer complaints about line rental if everything worked as it should.
If you really think about it you are paying Telkom R413 p/m to install & maintain your 4Mbps line. That's R5000 a year.
Why would anyone settle for a line that doesn't sync at full speed? Phone them & bug them until they fix it for you - after all you're paying them for that line. Every single month.
I'm afraid that the broadband bus has been moving too fast for Telkom to cope with...
The rest of the first class telecoms world has migrated to bullet trains and we are still on a PUTCO bus held together with bloudraad!