Advice needed for dealing with RSAWeb

[Mist4h20]

Hi all, just wondering if I could possible get some advice for a friend...

He is currently with RSA Web and has just moved flats and requested to transfer his last month of the contract over to the new property where there are two fibre boxes, they activated the wrong fibre box (so hes been without internet since beginning of March).

They debit ordered him R2678.12 (which is 2k more than his monthly amount of R669, they did not mention nor disclose any additional fees as prior to this he moved from a flat to another flat and incurred no connection fees or experienced any issues).
(He had not received nor signed any documents mentioning additional payments required)

He requested an explanation for the additional debit and received no response, logged another ticket and they closed it with a further no response.

He reversed the debit order and advised them that he has received no assistance resolving his issue and now they have sent him a bill for the R2678.11 (more than his original monthly fee of R900) insisting he pay and that they will sort out the issues after he pays and then refund him what they owe him (which is an unstipulated amount) otherwise they will pursue legal action.

Do to being unable to access internet for 3 weeks and getting 0 support he signed up with another ISP which has cost R1500.

Just wanted to find out on his behalf what grounds he has / best course of action to take here, if anyone has any input?

Thanks in advance

 

[blaaislaai]

The answer(s) are probably here:

FTTH Moving homes

www.rsaweb.co.za

 

[medicnick83]

I'll see if i can get you some assistance.

 

[Mist4h20]

The answer(s) are probably here:

FTTH Moving homes

www.rsaweb.co.za

I have read this thanks, his first move was after a full 12 months so no months should have carried over then, the representative also advised him he had 1 month left to move over. Either way the issue isn't any of the fees the issue is that they didn't install the internet correctly, he would have had no issues with the fees had the internet been working after a reasonable amount of time.

 

[Mist4h20]

Monday morning bump, if anyone is feeling generous enough to provide some insight, best course of action for my buddy

 

[medicnick83]

Have you not been sorted out yet?

 

[Mist4h20]

Have you not been sorted out yet?

Just chatted to him now, its been sorted! Should have checked with him first, my bad! Legend If it was you that did something, thank you kind stranger

 

[medicnick83]

Just chatted to him now, its been sorted! Should have checked with him first, my bad! Legend If it was you that did something, thank you kindly strange

I asked the guys directly at RSAWEB to sort the guy out and I was under the impression they did cause they told me they did.
Happy to see they were right.