advice with motor dealership needed

boxerulez said:
Compression check?

Might be a mechanical problem.

Is there spark and fuel? have u tried to check these things for yourself to see why the car is not starting?

ie... pull the hose off the injector rail and crank the motor to sey fuel coming through?

Get one new sparkplug and connect it externally to a plugwire and see if it sparks?

Workshops like to fix thing with computers and code readers nowadays.

Sometimes falling back to basics will help.


Have you looked at getting an aftermarket ECU?
Click to expand...

Agree.
 
eg2505 said:
Ill do that but i did already speak to kia sa dealership manager in isando,
He was very quick and he suggested a part that DIDNT fix the issue,
After contacting him i got a quote for 12k for a ecu, that DIDNT work as i went and got a equivilent unit and that didn't help.

At this stage I'm thinking i should make some more noise, like go to the ombusdan
I already pasted on facebook and the dealer manager in isando replied and tried to help,
Suggested ecu for 12k that didn't fix the problem

What should i do next????
Take out a billboard?:D

Just to update everybody problem seems deceptively simple, car cranks but wont start,

What's been checked so far; fuel pump and lines, relays and wiring for the whole car,injector system and ecu replaced even the ecu
Starter motor, and immobilizer aerial

Pretty much everything and anything 3 different garages could possibly think of.....

None were able to fix this on My car
Just for reference, old school picanto with no ac or PS even.....

What other options open to me?
Click to expand...
besides the aerial, has the actual immobilizer been changed, or at the least voltages checked?

Happened to my one vehicle once, replacing the immobilizer and its connectors solved the problem.
I then had the car battery changed.

Maybe speak to an auto electrician and get his opinion.
 
yes I do agree with boxer rulez;
I will sell this POS as quickly as I can....... and yes time for a brio or a i10 or a figo

anyway to answer the ideas that been passed around;

can been with at least 2 auto electricians already; checked my ENTIRE WIRING HARNESS!!!!!!!
no dice, nothing out of the ordinary, everything stock standard; actually commented all in great condition.

mechanically, havent honestly checked; as im not sure exactly how to do this;
will get the car as soon as I can and do exactly the suggestions recommended by the guys here;
have a feeling it might be a really stupid solution that solve all my issues;

this was my initial thinking, fuel pump, relay or switches; mechanical bits in general
or as another poster said here, immobilizer areial inside the ignition barrel;
but then if its something simple like that Im sure 3 different garages would have found this out by now!
true many of them dont check, sure agree with you there;

but again if they can find a reason to let me go without charge, and not solve my problem;
means they didnt manage to find anything wrong, and thats highly unusual as they losing business big time here;

as for kias suggestion, yes you are correct, 100%
but if they suggest a part that dosent fix the problem, then who do I blame?
kia wanted to charge me so much for something that DIDNT work,

true I never gave them the opportunity to do their fix, I agree 100%;

but as I proved, it didnt work period, what difference does it make if I get the part
or they cover it with kim jong un saliva before flying it to me......:p

I would have spent so much on something that didnt help and then they would have looked even worse?

so that dosent help me one little bit, its just going round in circles,
I have the part they recommended, didnt fix the issue one little bit......

as for the PM yesterday, I do appreciate the advice, but here I mailed them and no reply;
mailed them earlier today, and visited another kia branch just to find out some more escalation details;

turn out where my car is is the head office of kia in SA; the meadowdale branch is also there HQ in SA;
so there is no higher authority in SA;

I appreciate the feedback @colin62, and I dont look at it negatively at all,
my car is quite stock, actually, most of the nonsense is off it now, as per the independent mechanic, he mentioned everything is in great condition;
and totally stock, nothing messed with, only part I replaced on the engine was a TPM sensor and that I brought original genuine kia from korean auto;
that solved my hunting revs I sometimes had;

so what else does somebody want to accuse me of? a north korean spy? :p

I was accused of being a trainer for dolphins for the mossad, as I know some interesting information;:D

what else?
 
DanH said:
OP was able to drive the car with the fuel pump powered via the cigarette lighter.
Click to expand...

actually for the last part, we never actually tried that
we were advised against it, as it could short out the pump and then Id have a real issue on my hands;

I mean electricity and fuel dont exactly mix very well;

maybe it be nice story as I could claim insurance as my car got full insurance and fire is supposed to be covered 100%
:D:D:D
 
eg2505 said:
as for kias suggestion, yes you are correct, 100%
but if they suggest a part that dosent fix the problem, then who do I blame?
kia wanted to charge me so much for something that DIDNT work,

true I never gave them the opportunity to do their fix, I agree 100%;

but as I proved, it didnt work period, what difference does it make if I get the part
or they cover it with kim jong un saliva before flying it to me......:p

I would have spent so much on something that didnt help and then they would have looked even worse?
Click to expand...

But you wouldn't have spent anything if it didn't work.

Also did KIA install the third party part or someone else?

They have access to more internal knowledge, especially from a software side, than anyone else...because they built the car.


It's quite likely they can do things with the ECU that nobody else can. So to say their fix didn't work because you supplied a different part to the one they wanted to use also doesn't mean it didn't work.
 
SauRoNZA said:
Correction.

A solution was found, but it didn't fix your pocket.

You can't say for sure that their recommendation to replace the ECU won't work.

More worrying though is that you have the impression you need to pay 12k up front to test a fix, or worse if Kia told you that you need to pay for it first as that's just bad business.

If they fitted it and it didn't work, then you just don't pay for it.
Click to expand...
have seen at a few dealers now....

they make you pay for required spares if no maintenance plan, or if it is finished, before they will order/insert the parts required. Some will even ask for the quoted labour upfront, claiming they will refund if too much.

not fun.
 
Venomous said:
have seen at a few dealers now....

they make you pay for required spares if no maintenance plan, or if it is finished, before they will order/insert the parts required. Some will even ask for the quoted labour upfront, claiming they will refund if too much.

not fun.
Click to expand...

this exactly;

they were radio silence for more than 2 weeks, I was following up with them every day, and was told no ETA and no ideas
only when I finally broke and lefts a Message on kia.co.za website they told me where the car currently is;

and gave me my heart attack of a bill for what they think will fix the issue at 12K;

true, I agree with you SauRoNZA but again;
what difference would that have made? its supposed to fix the issue;

I mean its like in a PC, if I replace the hard drive of a pc for 200K or for R200 equivilent;
its EXACTLY the same drive; sould work exactly the same,
yes there is formatting and such, but again if its EXACTLY the same system? what then?

granted, yes there is some settings and other such nonsense that might need to be configured;
100% agree with you there,
but consivebly if it works on one EXACT car, then it should work on another on a like for like basis......

its not exactly herbie I drive here, that parts must be repaired otherwise the car wont be special!
 
eg2505 said:
actually for the last part, we never actually tried that
we were advised against it, as it could short out the pump and then Id have a real issue on my hands;

I mean electricity and fuel dont exactly mix very well;

maybe it be nice story as I could claim insurance as my car got full insurance and fire is supposed to be covered 100%
:D:D:D
Click to expand...

A non spec or non operational car is not roadworthy by law. Insurance would repudiate as when fire is involved they do proper investigations.

So you have not responded.

Does the car have spark? Is fuel reaching the injectors?

If yes and yes, touch the injector and feel for clicks, or even more eccentrically place a long screwdriver on one of the injectors and hold your ear to the other end of the injector.

Get someone to crank over the motor and listen for a clicking noise from the injector. This will tell you whether the injector is pulsing.
 
Venomous said:
have seen at a few dealers now....

they make you pay for required spares if no maintenance plan, or if it is finished, before they will order/insert the parts required. Some will even ask for the quoted labour upfront, claiming they will refund if too much.

not fun.
Click to expand...

That is some bull**** right there.

eg2505 said:
this exactly;

they were radio silence for more than 2 weeks, I was following up with them every day, and was told no ETA and no ideas
only when I finally broke and lefts a Message on kia.co.za website they told me where the car currently is;

and gave me my heart attack of a bill for what they think will fix the issue at 12K;

true, I agree with you SauRoNZA but again;
what difference would that have made? its supposed to fix the issue;

I mean its like in a PC, if I replace the hard drive of a pc for 200K or for R200 equivilent;
its EXACTLY the same drive; sould work exactly the same,
yes there is formatting and such, but again if its EXACTLY the same system? what then?

granted, yes there is some settings and other such nonsense that might need to be configured;
100% agree with you there,
but consivebly if it works on one EXACT car, then it should work on another on a like for like basis......

its not exactly herbie I drive here, that parts must be repaired otherwise the car wont be special!
Click to expand...

A hard drive is an open device unsecured and more like a spark plug when it comes to a car comparison.

An ECU is secured an linked to a particular model/make and even unique car.

It's like trying put the flash memory from one iPhone into another. You can't. It's the exact same part except the serial number is hardware encrypted to only talk to that one iPhone.

These are the types of things that only Kia can do.

I'm not saying it is 100% the case. But you can't say with 100% certainty their ECU wouldn't have fixed tor problem.

I agree it's expensive. I agree it's often an "easy fix" in the industry.

But it doesn't mean it wouldn't work.
 
Have you contacted your insurance to inquire about a potential total loss claim?
 
@OP, have you checked what boxerulez is suggesting? Word for word?
Those are the most basic things you check first.
If you haven't your 6 months have been a waste I'd say.

Btw I don't know the set up at the workshops you went to, but as some suggest, these days the mechanics are just part fitters.
You can try Roland's Auto in Midrand. He might be able to help; but at least he's not just a fitter.
 
SauRoNZA said:
Have you contacted your insurance to inquire about a potential total loss claim?
Click to expand...

thats what im investigating right now; do I have any recouse here? should I mail then and see what they say?
would I need a report from kia on what they say exactly? or should a nice letter be enough?
I mean Id rather be with at least the total loss of the car, and buy some better set of wheels than this Piece of trash;

as for what you say about the programming, yes I do hear you, its a good idea;
but as it was fitted by a kia contracted garage, and it took them a week, Im not 100% sure;
but Im sure this was done already; so it was programmed and calibrated for my car;

so dead end there;

as for checking injectors myself manually and checking part myself;
well firstly the car isnt with me; and secondly Im sure the basics were checked, at the independent mech I visited earlier;
if it was something simple as that, somebody from the at least 6 or 7 people should have found this out;

I mean at the independant they had 1 mech leave everything else and focus on my car for a whole day;
you really believe he didn't discover something so elementary? doubtful but a remote possibility;

I do like that idea of your insurance claim, its very intriguing me;
anybody done something similar to this before?
 
I would just talk to my insurance and find out as a start.

Hemi300C as I recall was in the business and might have some comment for you.
 
eg2505 said:
I mean at the independant they had 1 mech leave everything else and focus on my car for a whole day;
you really believe he didn't discover something so elementary? doubtful but a remote possibility;
Click to expand...

So as a matter of interest what is the ecu doing that is causing the car to not run?

Is it witholding fuel spark or injector timing?

Surely one of these 7 places would have been able to ascertain something that elementary?

An ecu does not just stop a car from running.


If there is spark and fuel and the valve timing is right the car will run. Elementary really.

So once you know what is not playing ball you can look into sorting that out.

As according to you the ecu is fine...
 
Last edited:
Yip as far as i understand ecu is fine

I really do belive they missed something elementary and simple,

I mean it a simple device, can't be it takes this long to figure out what wrong with it,


Ffs its not the space Shuttle!!!!!
Its the most simple and basic picanto you can imagine, they just trying to piss me off here.

I'm trying what i can in the meanwhile to get help;

Well, i mailed them on their customer care number,tweeted them, and put a report on hellopeter (not that they respond).

I also mailed wendy knowler and am posting here, i even pm rpm if he know the official Rep on mybb

What else should i do? Any other sites i should complain to? Getclousre I'm not sure they can help?
Next step is ombusdan as a last resort!!!!!
 
so quick update on whats going on with my car;

this contracted garage of kia autolec in primrose, really trying their best for my car;
they keep saying they have the wrong wiring diagram for my car and kia keep supplying them incorrect information;

how true is this? anyway they say without the wiring diagram they trying to find a similar car and copy its wiring diagram from that;
or they want ot go to the place in PTY that they took the replacement ECU and test with it;

what I wanted to know from the forum; has it ever been that youve taken a car to a garage and they were unable to sort it out?
what then happened? what did the dealership/agents eventually do?
Im afraid they will kick me with a giant bill for 35K and the entire car only cost me 40K

can kia themselves eventually throw me out, and say they cant fix it?
wht will they eventually do? does anybody able to advise?
 
eg2505 said:
so quick update on whats going on with my car;

this contracted garage of kia autolec in primrose, really trying their best for my car;
they keep saying they have the wrong wiring diagram for my car and kia keep supplying them incorrect information;

how true is this? anyway they say without the wiring diagram they trying to find a similar car and copy its wiring diagram from that;
or they want ot go to the place in PTY that they took the replacement ECU and test with it;

what I wanted to know from the forum; has it ever been that youve taken a car to a garage and they were unable to sort it out?
what then happened? what did the dealership/agents eventually do?
Im afraid they will kick me with a giant bill for 35K and the entire car only cost me 40K

can kia themselves eventually throw me out, and say they cant fix it?
wht will they eventually do? does anybody able to advise?
Click to expand...

Yes - I have and I wrote that to you in a pm - they took my car off my hands and allowed me to choose another - I had to put in some extra cash, but not a great deal and I ended up with a much better car.
 
Fazda said:
Yes - I have and I wrote that to you in a pm - they took my car off my hands and allowed me to choose another - I had to put in some extra cash, but not a great deal and I ended up with a much better car.
Click to expand...

didnt get any PM so far;



ill be honest here; id never again buy a kia......

can I ask for them to pay me back? cash and I can buy a i10 or something similar;
is that option even open to me? what would you do fazda? if this was a subaru that nobody can sort out;
 
eg2505 said:
can I ask for them to pay me back? cash and I can buy a i10 or something similar;
is that option even open to me? what would you do fazda? if this was a subaru that nobody can sort out;
Click to expand...

Did you buy it from them? Was there any warranty from Kia when you bought it? My understanding is that your car is well out of warranty, had been modified, and that you have no recourse at all to Kia being responsible to keep it running. The risk is with the owner, and your car looks like it has reached the end of it's economic life. If Kia were to give you anything it would be based purely on goodwill and not on any legal obligation that they have. They sell cars, they warranty their cars for a certain time and mileage, and after that the risk is all yours.

And to repeat what has been said before - you rejected Kia's solution as not being worth the money, so they have absolutely no obligation to get your car running whatsoever.

It's your car, and your loss. The sooner you adjust to that the less painful the experience will be. It's a tough thing to say, and tougher to hear, but you've lost money on this.

You have two choices now - either you spend real money getting it fixed (and risk failure), or you minimise your losses by dumping it for whatever you can get for it and move on with your life. I'd suggest the second.

The only good news is that years from now it'll make a great story to tell your mates.
 
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