Afirhost High LEvel Support

[greggpb]

is there any way to get in touch with these guys, I have been struggling with the call centre for the past 3 hours and they are just reading from scripts..


In the mean time my live hosted server are not accessible

 

[Luke7777]

I'm sure they will find you here ....

 

[greggpb]

I'm sure they will find you here ....

Lets hope so

 

[Necropolis]

PM one of the Afri people.

 

[greggpb]

PM one of the Afri people.

just got a email from one of their minions.. lets us see what this has to offer

 

[Luke7777]

Afriguy is around today I see. Btw, I've never contacted the call centre before. Always complained here

 

[AfriGuy]

is there any way to get in touch with these guys, I have been struggling with the call centre for the past 3 hours and they are just reading from scripts..


In the mean time my live hosted server are not accessible

Happy to help.
Drop me a PM with your details and I'll see what I can do.

 

[greggpb]

Happy to help.
Drop me a PM with your details and I'll see what I can do.

Seemed to have worked my way up the food chain so far, will let you know it I get no joy maybe you can help me from another angle..

 

[AfriGuy]

Seemed to have worked my way up the food chain so far, will let you know it I get no joy maybe you can help me from another angle..

Give me a shout if you'd like for me to intervene

 

[greggpb]

Still fighting.. looks like the managed to trash all my data from the 14 July on my live VPS Live server, there problem is that they are so cryptic about what they are doing so I am trying to trouble shoot with 5% of the picture..

Hate to air dirty laundry as such.. Common the support hours are from 7 but the call center can't put me through to the Tier 2 team, they have to send them a message. and I must wait for them to get back to me....

Grr I know that process makes your life easier but business is about making the customers life easier..

 

[greggpb]

24 Min's fighting though the call center being bounced around and still can't get to the right people.. very frustrating

 

[Necropolis]

24 Min's fighting though the call center being bounced around and still can't get to the right people.. very frustrating

PM AfriGuy...

 

[greggpb]

done this morning.. he not online yet

 

[Necropolis]

done this morning.. he not online yet

Go check the afrihost DSL feedback thread and see which AH person is posting and PM them...

 

[greggpb]

and 36 min in transferred to /dev/null

 

[AfriGuy]

24 Min's fighting though the call center being bounced around and still can't get to the right people.. very frustrating

and 36 min in transferred to /dev/null

I've got your PM, I'll follow up with you there shortly.

 

[greggpb]

I've got your PM, I'll follow up with you there shortly.

thanks

 

[greggpb]

Really starting to loose my sense of humour for a product that offer 24/7 support waiting over 2 hours for a call back... come one...

 

[AfriGuy]

Really starting to loose my sense of humour for a product that offer 24/7 support waiting over 2 hours for a call back... come one...

Please revert to my PM, I'm getting this resolved for you and the relevant people on board.

 

[greggpb]

Please revert to my PM, I'm getting this resolved for you and the relevant people on board.

THanks for the assistance, will be much more comfortable once someone contacts me..