Afrihost ADSL Account Locked

[Oreomitch]

I just got re-directed to Afrihost page saying my account is locked, but the status on Client Zone says "Active"...anyone else?

 

[RSkeens]

Mine is still working. Did you get a receipt for the new month?

 

[Hectic]

No problem here, Chucking along happily on Afrihost.

 

[Redeemer30]

I just got the same msg. Got my invoice and was paid today. Login says account active but had to switch to my telskum account.

Also might be regional I'm in CPT.

Must say first problem I've had since I got the account.

 

[CorduroyJackson]

I've had this problem before. Not sure what causes it but if you phone support they reconnect pretty fast.

I think there's an issue with their billing system or something

 

[goswald]

I had the same [roblem, I just rebooted my router.

 

[Jacques]

I had the same [roblem, I just rebooted my router.

It seems to happen when you end the month on TopUp data.

Their system don't automatically kick you back to your prepaid account (at the new month's start)

The solution is fairly simple, and an simple note on that Account Locked page you see will prevent lots of support headaches for them in the morning:

Disconnect and reconnect, or reboot your modem/router!

 

[froot]

I got that.... and then when I checked my usage, I had "overused" 7.456MB and this would be deducted from my next account.... WTF?.... no one else charges for that..... not even Telkom!

 

[ColinR]

It seems to happen when you end the month on TopUp data.

Their system don't automatically kick you back to your prepaid account (at the new month's start)

The solution is fairly simple, and an simple note on that Account Locked page you see will prevent lots of support headaches for them in the morning:

Disconnect and reconnect, or reboot your modem/router!

I had the same symptoms and issue. Rebooted and all was ok.

 

[4cer]

mine won't even connect :/

 

[Pixual]

Same here. Poor show.

I went and bought a gig from Axxess for R69 because there is no one at their support office at 0630.

 

[Gundam]

Same for me.

Rebooted and it is fine now.

 

[Creag]

Working last night ... working fine this morning

 

[kayvee]

Yeah guys, just reboot the router and it sorts it out.

 

[Bernie]

I just got re-directed to Afrihost page saying my account is locked, but the status on Client Zone says "Active"...anyone else?

Ja, I got that same message yesterday. I had over 200meg left according to the client zone. I logged a support call and by the time I got a response the account was working again. there is definitely a system problem that they need to sort out.

 

[mister]

It's irritating. Got it too.

 

[Oreomitch]

I switched off the router when I went to bed and turned it on again this morning...all's good (y)

 

[Veroland]

I got the same message but it seems to have sorted itself out

 

[aj11]

I also had the same message, didn't reboot my router, normalised itself after about an hour. I really disagree with the overusage. I never check my cap and I expect the account to lockout once I reach cap only. Otherwise, good speed, good pings. nothing's perfect

 

[Chavez]

I just got re-directed to Afrihost page saying my account is locked, but the status on Client Zone says "Active"...anyone else?

I had the same issue at 12am