Afrihost ADSL Account Locked

Got the same problem at 00:00, I use PPPOE connections, so the reboot of modem didn't work for me. My account only became active hours later.
My account also reflected over usage of 6%, of my 1GB account. When I queried Afrihost they said their system checks bandwidth "at different intervals" so there is always a chance of over usage.
I only have a 384kb/s line, if I had a 4MB line I can only imagine what the over usage could have reached between the bandwidth check "intervals".
Even if these intervals are 10 minutes apart there's a chance that a 4MB line user could over use (400kb/s*60sec*10mins ) 240000 Kb or 234 Mb of their bandwidth. That's almost 25% of your month cap if you have a 1GB account.
That's a majorly unfair practice. Even Telscum caps their accounts effectively every month. Telscum will promptly cut a user off when they've reached their cap or if they're late to cap a user they bare the loss of data and don't try to retrieve it from the following months usage.
Also telsum new months bandwidth is available at 00:00 on the 1st of every month, no problems. This is the second time Afrihost new months bandwidth is only available hours into the new month.
 
Same thing, dead last night at around 2am randomly then working again when I woke up. But a reboot of the router didn't solve it for me, tried about 3 times. I didn't notice it last month but I might have just not been surfing.

Anyone actually report it to them yet? :p
 
Tonight things have gone bad... nothing is connecting, locally and internationally for me. Looks like a DNS issue. I had to drag out my 3g modem and even thats going at mortuary speed. I think I should go to bed and give up for the evening.
 
What is up when you give them notice of 30 day's cancel they ask for, they lock you account on the 1ste! I mean really, why not just state as soon as you cancel your account will be locked ASAP.
 
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Its an Afrihost problem. I phoned them. They fix it on their side and then it should work. Their call centre says they are working on it
 
I called them this morning and the lady could not log into my account to see whats up. Speaking with Renaldo now but no luck so far.
 
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