Afrihost and openserve fail!

Yes... The router should have an on-board app that allows for ONT diagnosis and testing..
 
SadIvyParrot said:
Yes... The router should have an on-board app that allows for ONT diagnosis and testing..
Click to expand...
Ok, I can see you worked up.

I think you need to take a rest break on this.

It's because there are hundreds of people involved inaccuracies occur. The OpenServe contractor you interacted with probably had strict instructions to collect the cash as they inturn might have difficulties getting paid from Openserve for different reasons. Could be a range of issues that happened before you entered the picture.

Just take a break. You got your money back, just put effort into getting a replacement ONT without fight and drama. On Monday play it cool and just ask, "Guys, please bring a different ONT and I can be on my way"

Tomorrow morning ask a friend or contact with a laptop to bring their laptop to your place, plug it in directly and do the Speedtest. Do a few over a period of time.

Then with the results you can take it further on Monday. Until Monday take it easy.

If IT was easy and straightforward without kinks there wouldn't be IT Support Depts.
 
This thread is an embodiment as to why [Fibre]* SUX in SA - it is still in its infancy and a lot of the processes surrounding it still need to be streamlined.

An issue gets logged with your ISP. After a few pre-checks your ISP then logs it with the FNO. After a few more pre-checks, the FNO then approaches a 3rd party contractor to fix the possible issue. The client is always connected by a layer or two of uselessness and processes that can effectively delay the repair process unnecessarily. With ADSL you luckily only had one useless call centre to deal with... we were spoiled with ADSL.

At least that is how things feel for me when working with my FNO, Frogfoot.

Expecting a client to have a laptop/mac with a ethernet adapter is borderline absurd. I know loads of people that have none of the above, and just rock the interwebs on their cellphones. While hardline is indeed king, I am quite sure that that no ISP/FNO prominently advertises on signup the requirement of an ethernet device in order to get service.

*One could probably replace this with other SA items/services as well
 
SadIvyParrot said:
Yes... The router should have an on-board app that allows for ONT diagnosis and testing..
Click to expand...
You are hijacking / trolling
Routers are not powerful enough to do this
Even my raspberry pi 4 max speedtest is 200 mbps
 
ld13 said:
This thread is an embodiment as to why [Fibre]* SUX in SA - it is still in its infancy and a lot of the processes surrounding it still need to be streamlined.

An issue gets logged with your ISP. After a few pre-checks your ISP then logs it with the FNO. After a few more pre-checks, the FNO then approaches a 3rd party contractor to fix the possible issue. The client is always connected by a layer or two of uselessness and processes that can effectively delay the repair process unnecessarily. With ADSL you luckily only had one useless call centre to deal with... we were spoiled with ADSL.

At least that is how things feel for me when working with my FNO, Frogfoot.

Expecting a client to have a laptop/mac with a ethernet adapter is borderline absurd. I know loads of people that have none of the above, and just rock the interwebs on their cellphones. While hardline is indeed king, I am quite sure that that no ISP/FNO prominently advertises on signup the requirement of an ethernet device in order to get service.

*One could probably replace this with other SA items/services as well
Click to expand...
When I was in the US in 2013, the host was on a cable internet service, and when the line went down, it was in the service contract that someone had to attend the property within 90 minutes, day or night, regardless, the reason was that although there was cellphone coverage, it was not deemed a safe device, and in case of emergency you had to use the phone, the host used a skype type of service called "magic-jack". The line went down, and a tech came out and fixed the fault, ice had corroded a connection..

We do not have anything like this, this thread was about how Afrihost failed, I relayed what happened to me, being scammed and having no success with Afrihost...Not even a free month to say sorry....

All ISP's are employed to be our agents in dealing with FNO like vuma or openserve, in the same way as Visa does when we buy something and there is a dispute.. ISP's should be on our side, when we log a call, and through a system that grades the quality of the problem, a tech is dispatched to solve the issue...

ISP's are letting FNO get away with murder, and we are as well, I am calling BS on the attitude of Afrihost, I did this when I was scammed, got blocked on the Afrihost twitter, scams are real, R2200 is a lot of money..

I blocked the character that suggested installing speed test on a router is not viable, it is, and it should be mandatory, as it should be mandatory that when you take out a contract, in the router box, 3 cables are supplied, power, ethernet and USB to ethernet, you can specify what you have at time of order..

For IPSA to order cables, it would cost a few cents per cable as it does to supply ethernet cable in each box... This would solve some issues, but what about mobile phones? if the router is not capable, it should not have been delivered, extend the contract from 1 year to 2 years, that more than covers costs... If the client walks away, then it is R2000... problem solved, router has on board testing...

Maybe ISPA could do a sweetheart deal with dear uncle Elon, and get a bunch of his sweet sweet starlink routers, and that sweet app that has everything on board... That is what is needed... Starlink can do it for R1500 a month... Again a solution...

To say routers cannot is not something I will believe... ISP's should fight for us, not be fighting us....
 
SadIvyParrot said:
When I was in the US in 2013, the host was on a cable internet service, and when the line went down, it was in the service contract that someone had to attend the property within 90 minutes, day or night, regardless, the reason was that although there was cellphone coverage, it was not deemed a safe device, and in case of emergency you had to use the phone, the host used a skype type of service called "magic-jack". The line went down, and a tech came out and fixed the fault, ice had corroded a connection..

We do not have anything like this, this thread was about how Afrihost failed, I relayed what happened to me, being scammed and having no success with Afrihost...Not even a free month to say sorry....

All ISP's are employed to be our agents in dealing with FNO like vuma or openserve, in the same way as Visa does when we buy something and there is a dispute.. ISP's should be on our side, when we log a call, and through a system that grades the quality of the problem, a tech is dispatched to solve the issue...

ISP's are letting FNO get away with murder, and we are as well, I am calling BS on the attitude of Afrihost, I did this when I was scammed, got blocked on the Afrihost twitter, scams are real, R2200 is a lot of money..

I blocked the character that suggested installing speed test on a router is not viable, it is, and it should be mandatory, as it should be mandatory that when you take out a contract, in the router box, 3 cables are supplied, power, ethernet and USB to ethernet, you can specify what you have at time of order..

For IPSA to order cables, it would cost a few cents per cable as it does to supply ethernet cable in each box... This would solve some issues, but what about mobile phones? if the router is not capable, it should not have been delivered, extend the contract from 1 year to 2 years, that more than covers costs... If the client walks away, then it is R2000... problem solved, router has on board testing...

Maybe ISPA could do a sweetheart deal with dear uncle Elon, and get a bunch of his sweet sweet starlink routers, and that sweet app that has everything on board... That is what is needed... Starlink can do it for R1500 a month... Again a solution...

To say routers cannot is not something I will believe... ISP's should fight for us, not be fighting us....
Click to expand...

Can you send me a pm with the tests you have. I will log a fault with the tests you have.
 
How? There is no way to append on the private message system of mybroadband... We know it is a failing ONT, that has long been established, hence the switch from LAN 1 to LAN 2... Doing speed tests proves I know how to speed test, it does not prove line quality...I agree using wifi for a test is dodge..The solution retrofit the router with a speed test, that then solves all disputes.. Better still is dropping the ONT and going 21st century and having an all in 1 box...
 
SadIvyParrot said:
How? There is no way to append on the private message system of mybroadband... We know it is a failing ONT, that has long been established, hence the switch from LAN 1 to LAN 2... Doing speed tests proves I know how to speed test, it does not prove line quality...I agree using wifi for a test is dodge..The solution retrofit the router with a speed test, that then solves all disputes.. Better still is dropping the ONT and going 21st century and having an all in 1 box...
Click to expand...

You can send it to [email protected] and send me the ticket id.
 
Oh.. fibre at afrihost... thanks but no.... They ignored me when I was robbed/scammed...got no joy from them...
What happened to the ticket I opened with the cable fault? I was told openserve would swop out the ONT...
 
SadIvyParrot said:
Oh.. fibre at afrihost... thanks but no.... They ignored me when I was robbed/scammed...got no joy from them...
What happened to the ticket I opened with the cable fault? I was told openserve would swop out the ONT...
Click to expand...

I will search for the old ticket give me a moment.
 
Thanks, no rush, weekend..long weekend, it is not like there is no wifi, I find that I have leave a live stream running, this seems to help keep the line up or something, not sure what the issue is, would have thought that when the LAN 1 was changed to LAN 2, and I got the same cable disconnected message on LAN 2, that would be enough for openserve to drive by, pick up this ONT, replace...There are Huawei Wi-Fi ONT out there for under R1000, so this would be a solution as well... Thanks for all your help...
 
SadIvyParrot said:
Oh.. fibre at afrihost... thanks but no.... They ignored me when I was robbed/scammed...got no joy from them...
What happened to the ticket I opened with the cable fault? I was told openserve would swop out the ONT...
Click to expand...

I only see old tickets from last year. The fault logged with Openserve for the switch from LAN1 to LAN2 has been cleared by Openserve.

I don't see any speedtest results showing that you are experiencing slow speeds.

Please send any speedtests that you have showing slow speeds to [email protected] and send me the ticket id. I will take ownership of the ticket and assist.
 
AfriNatic said:
I only see old tickets from last year. The fault logged with Openserve for the switch from LAN1 to LAN2 has been cleared by Openserve.

I don't see any speedtest results showing that you are experiencing slow speeds.

Please send any speedtests that you have showing slow speeds to [email protected] and send me the ticket id. I will take ownership of the ticket and assist.
Click to expand...
Not surprised the ticket was closed... Not sure why, and no speed tests, never sent any as this would be a complete waste of time and effort... All that is needed is a swap out of ONT... I won't use fibre at afrihost, since the scam I no longer trust that department...
 
a waste of time to debug and to motivate an ONT swap? come on dude
 
SadIvyParrot said:
We do not have anything like this, this thread was about how Afrihost failed, I relayed what happened to me, being scammed and having no success with Afrihost...

ISP's are letting FNO get away with murder, and we are as well, I am calling BS on the attitude of Afrihost, I did this when I was scammed, got blocked on the Afrihost twitter, scams are real, R2200 is a lot of money..
Click to expand...

You paid the 3rd party contractor? I'd never do that in a million years, unless I know for a fact my install went over the allowed ~30m free length and I agreed to a possibility of a excess upfront, given the install route...
 
ld13 said:
You paid the 3rd party contractor? I'd never do that in a million years, unless I know for a fact my install went over the allowed ~30m free length and I agreed to a possibility of a excess upfront, given the install route...
Click to expand...
Um.. please try again, I have to place you on the ignore list, as you clearly do not have anything to offer on this forum!
 
SadIvyParrot said:
How? There is no way to append on the private message system of mybroadband... We know it is a failing ONT, that has long been established, hence the switch from LAN 1 to LAN 2... Doing speed tests proves I know how to speed test, it does not prove line quality...I agree using wifi for a test is dodge..The solution retrofit the router with a speed test, that then solves all disputes.. Better still is dropping the ONT and going 21st century and having an all in 1 box...
Click to expand...
21st century is to have it split as the cable provider wants control of the device directly connecting to its network, and the user or ISP want control of the router.

Splitting it out is also cheaper in the long run since that ONT bit will probably not change in many years while the router will probably swap every major Wi-Fi generation.

For ADSL the modem part of it has become so common and standardized that it's not very expensive to add to the router, but that's not yet the case for an incoming fiber connection, and you need to know whether the client has a device that supports it, cheaper and easier to use two separate boxes and mandate that the ONT stay on premises when the client leaves.
 
Both great points, that was not something I had thought about, the next gen wifi issue, but then actually having an all in 1 box, that is 'renewed" every couple of years by extending the contract you sign into to get the "free" router would prevent any issues.. It was a suggestion, the ONT+wifi all in one are not any more expensive than the 2 box system we have now...

The only reason we have 2 boxes is that we have a split system, that is FNO is not the ISP.. for 100 yrs we only had 1 telcom, then something happened, there was talk of a 2nd.. it really did not come to much...

This split between FNO and ISP is a problem as what happens if the ONT fails, as it is doing in my case.. Should the ISP replace the ONT with a 2 in 1? I get locked into a further 1 or 2 year contract? If you think about it like this, I was paying for both for at least 1 year, then at the end of year 2, it is 12 months of profit for both parties, openserve [ONT] and ISP [router], so as I sail towards the end of year 3 on fibre...I would be a few months away from paying off a 2nd ONT/Wifi all in one...

No one looses in this case...
 
SadIvyParrot said:
Both great points, that was not something I had thought about, the next gen wifi issue, but then actually having an all in 1 box, that is 'renewed" every couple of years by extending the contract you sign into to get the "free" router would prevent any issues.. It was a suggestion, the ONT+wifi all in one are not any more expensive than the 2 box system we have now...

The only reason we have 2 boxes is that we have a split system, that is FNO is not the ISP.. for 100 yrs we only had 1 telcom, then something happened, there was talk of a 2nd.. it really did not come to much...

This split between FNO and ISP is a problem as what happens if the ONT fails, as it is doing in my case.. Should the ISP replace the ONT with a 2 in 1? I get locked into a further 1 or 2 year contract? If you think about it like this, I was paying for both for at least 1 year, then at the end of year 2, it is 12 months of profit for both parties, openserve [ONT] and ISP [router], so as I sail towards the end of year 3 on fibre...I would be a few months away from paying off a 2nd ONT/Wifi all in one...

No one looses in this case...
Click to expand...
The rest of the world has been doing last mile provision via wholesale providers for decades because their governments recognised that one telco owning the last mile was problematic in terms of competition. Most aren't even aware but the ONT's were usually on the curb, on the pole or some connectivity closet inside or on the exterior of the building.

In South Africa, Telkom's monopoly was a stranglehold on the industry and despite numerous challenges the last mile was never meaningfully opened up to competition. The watershed moment of the court judgment that allowed licensed operators to self-provision is one of the material factors which led to South Africa going for 10/1 mbit DSL for home connectivity to mass adoption of fibre connectivity in little over a decade.

The ONT being separate from a router/access point is a necessity as each network has their own standards on which they provision which are incompatible (ie. active/passive) and provides the encapsulated link between your home and the ISP which is not the domain of the ISP as it's very rarely a point to point physical connection. The router/access point is to ensure a standardised client interface. This has been true for almost every connectivity method with the exception of point-to-point copper last mile.
 
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