Afrihost billing frustration

[DoringDraad]

Guys, I am posting here in hopes that someone at Afrihost can escalate this because my wife has been struggling for 2 months now to get a refund on her account. This is a billing issue, and every time they keep asking her the same questions : what are the card numbers, send proof of payment, etc, every time she gives them all the information with proof and every time they come back with the same cookie cutter reply. Like a game of cat and mouse, meanwhile zero customer service.
This has been going on for 2 months via tickets and emails and they dont call her back either.
I hope someone from Afrihost who is active on mybroadband can do something about this ?

My wife started seeking assistance on the Afrihost Whatsapp service on 3 March.
Eventually we logged a ticket on 22 April because the Afrihost Whatsapp service was unable to do anything..

[#EPF-945-10602]: A17607970
Opened : Sent: Wed, 22 Apr 2020 at 20:16
Afrihost replied : Sent: Thu, 23 Apr 2020 at 05:55
We replied : Sent: Thu, 23 Apr 2020 at 12:12
We sent more proof : Sent: Thu, 23 Apr 2020 at 12:18
Afrihost replied : Sent: Thu, 23 Apr 2020 at 16:15
We replied : Sent: Mon, 27 Apr 2020 at 13:11
Afrihost replied : Sent: Mon, 27 Apr 2020 at 16:50
We replied : Sent: Mon, 27 Apr 2020 at 23:22
Afrhost replied : Sent: Tue, 28 Apr 2020 at 07:16
We replied : Sent: Tue, 28 Apr 2020 at 14:45
Afrihost replied : Sent: Tue, 28 Apr 2020 at 14:57
We replied : Sent: Tue, 28 Apr 2020 at 15:42
Afrihost replied : Sent: Tue, 28 Apr 2020 at 16:54
We replied : Sent: Tue, 28 Apr 2020 at 19:57
Afrihost replied : Sent: Wed, 29 Apr 2020 at 07:49
We replied : Sent: Wed, 29 Apr 2020 at 08:32
Afrihost replied : Sent: Wed, 29 Apr 2020 at 12:52
We replied : Sent: Wed, 29 Apr 2020 at 13:59
We replied : Sent: Wed, 29 Apr 2020 at 14:22
We asked for feedback : Sent: Thu, 30 Apr 2020 at 11:27
Afrihost replied : Sent: Mon, 04 May 2020 at 09:29
We replied : Sent: Mon, 04 May 2020 at 09:50
We are again asking for feedback : Sent: Mon, 04 May 2020 at 22:53

 

[now05ster]

They will reply here within two or so days. Their twitter support is faster.

 

[WAslayer]

@AfriFella @AfriGuy

 

[AfriFella]

Guys, I am posting here in hopes that someone at Afrihost can escalate this because my wife has been struggling for 2 months now to get a refund on her account. This is a billing issue, and every time they keep asking her the same questions : what are the card numbers, send proof of payment, etc, every time she gives them all the information with proof and every time they come back with the same cookie cutter reply. Like a game of cat and mouse, meanwhile zero customer service.
This has been going on for 2 months via tickets and emails and they dont call her back either.
I hope someone from Afrihost who is active on mybroadband can do something about this ?

My wife started seeking assistance on the Afrihost Whatsapp service on 3 March.
Eventually we logged a ticket on 22 April because the Afrihost Whatsapp service was unable to do anything..

[#EPF-945-10602]: A17607970
Opened : Sent: Wed, 22 Apr 2020 at 20:16
Afrihost replied : Sent: Thu, 23 Apr 2020 at 05:55
We replied : Sent: Thu, 23 Apr 2020 at 12:12
We sent more proof : Sent: Thu, 23 Apr 2020 at 12:18
Afrihost replied : Sent: Thu, 23 Apr 2020 at 16:15
We replied : Sent: Mon, 27 Apr 2020 at 13:11
Afrihost replied : Sent: Mon, 27 Apr 2020 at 16:50
We replied : Sent: Mon, 27 Apr 2020 at 23:22
Afrhost replied : Sent: Tue, 28 Apr 2020 at 07:16
We replied : Sent: Tue, 28 Apr 2020 at 14:45
Afrihost replied : Sent: Tue, 28 Apr 2020 at 14:57
We replied : Sent: Tue, 28 Apr 2020 at 15:42
Afrihost replied : Sent: Tue, 28 Apr 2020 at 16:54
We replied : Sent: Tue, 28 Apr 2020 at 19:57
Afrihost replied : Sent: Wed, 29 Apr 2020 at 07:49
We replied : Sent: Wed, 29 Apr 2020 at 08:32
Afrihost replied : Sent: Wed, 29 Apr 2020 at 12:52
We replied : Sent: Wed, 29 Apr 2020 at 13:59
We replied : Sent: Wed, 29 Apr 2020 at 14:22
We asked for feedback : Sent: Thu, 30 Apr 2020 at 11:27
Afrihost replied : Sent: Mon, 04 May 2020 at 09:29
We replied : Sent: Mon, 04 May 2020 at 09:50
We are again asking for feedback : Sent: Mon, 04 May 2020 at 22:53

Hey DoringDraad,
I am so sorry I missed your message.
Please drop me a PM with your wife's clientzone username so I can have a look.
Hey