Bursty-dude
Expert Member
I have sent an updated email to Jan-Britz.
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Question of the Day: Which compact crossover would you choose?
Afrihost Business Uncapped Feedback - 2
- Thread starter The_Unbeliever
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I have sent an updated email to Jan-Britz.
Ran these tests from Cape Town.
Code:
traceroute to sipgate.de (217.10.79.9), 64 hops max, 52 byte packets
1 router.asus.com (192.168.1.1) 0.993 ms 0.818 ms 0.679 ms
2 105-236-12-65-esr-lo.mtnbusiness.co.za (105.236.12.65) 5.119 ms 5.230 ms 4.617 ms
3 41.181.51.182 (41.181.51.182) 6.495 ms 7.122 ms 11.887 ms
4 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 6.541 ms 6.098 ms 6.118 ms
5 unc-cpt-1.mtnns.net (196.44.18.8) 6.291 ms 6.583 ms 6.120 ms
6 196.44.31.106 (196.44.31.106) 7.153 ms 14.687 ms 7.032 ms
7 am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221) 150.615 ms 150.217 ms 150.209 ms
8 ls-pr-1.uk--ls-cr-1.uk-a.mtn.net (209.212.111.83) 150.750 ms 150.468 ms *
9 * linx.ae4-irt1.lon37.uk.as13237.net (195.66.224.99) 150.044 ms *
10 * * ae1-irt1.ams01.nl.as13237.net (82.197.136.22) 196.099 ms
11 ae1-irt1.dus03.de.as13237.net (82.197.128.21) 200.046 ms 198.359 ms *
12 * primacall-fra-9-eth11-104.de.lambdanet.net (217.71.104.82) 163.448 ms 160.626 ms
13 r13-2-e8-2.netzquadrat.net (217.116.122.74) 159.877 ms 159.702 ms 159.776 ms
14 * * *
15 * * *
Code:
HOST: AfriGuy Loss% Snt Last Avg Best Wrst StDev
1.|-- router.asus.com 0.0% 10 1.0 1.1 0.8 1.4 0.2
2.|-- 105-236-12-65-esr-lo.mtnb 0.0% 10 5.9 6.8 5.2 11.1 2.0
3.|-- 41.181.51.182 0.0% 10 6.9 7.2 6.5 9.7 1.0
4.|-- tb-dca-2.za--qux-a.za.mtn 0.0% 10 6.4 7.9 5.8 19.9 4.3
5.|-- unc-cpt-1.mtnns.net 0.0% 10 6.6 10.5 6.6 42.8 11.3
6.|-- 196.44.31.106 0.0% 10 7.6 8.3 7.6 11.7 1.2
7.|-- am-cr-1.am--lt-cr-1.uk-a. 0.0% 10 150.5 154.0 150.2 166.1 6.1
8.|-- ls-pr-1.uk--ls-cr-1.uk-a. 60.0% 10 150.5 150.7 150.3 151.7 0.7
9.|-- linx.ae4-irt1.lon37.uk.as 20.0% 10 151.7 153.7 150.3 166.9 5.6
10.|-- ae1-irt1.ams01.nl.as13237 60.0% 10 196.0 196.0 195.5 196.9 0.6
11.|-- ae1-irt1.dus03.de.as13237 70.0% 10 198.9 213.9 198.6 244.0 26.1
12.|-- primacall-fra-9-eth11-104 60.0% 10 161.2 161.4 160.9 162.2 0.6
13.|-- r13-2-e8-2.netzquadrat.ne 40.0% 10 161.3 160.3 159.7 161.3 0.6
14.|-- sipgate.de 70.0% 10 199.0 199.2 198.9 199.6 0.4Thanks, will have this followed up on ASAP.
kohlhtor
Expert Member
I try my free afrihost caped account not connecting to sipgate.de
kohlhtor
Expert Member
Connect with my webafrica account VOIP number is register with no error to sipgate.de
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Do they maybe block/ drop packets from a certain IP range?
Hummercellc
Expert Member
Thank you, so Hop 8 (MTN network) seems to be the problem, which is seems to be sitting in the UK.....
kohlhtor
Expert Member
It Started on the 15.11.2014 20:43
I have used VoIP last 15.11.2014 17:23
Ind i have the same IP from 13.11.14 19:09:16
to 16.11.14 19:10:13
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cortexenslaver
Senior Member
Same old same old....
The network is NOT working correctly. Anytime you apply a fix that is not stable, that is the clearest definition of "Fix Unsuccessfull", "Problem Remains" that there is in this industry (IT/Networking). No matter how you try to spin it, Afrihost has serious issues with their Management Software, as I said WEEKS before AH, and you REPS admitted it on here. In fact, look back at this thread to see how many complaints there have been immediately AFTER one of Afrihost's "fixes" (IPC/Tweaking/Optimising/Reconfiguration). All the words in brackets are the terms you have used at every stage to placate us, your PAYING clients, but without even ONE resolution that satisfies even 20% of your clients.
There are many people who have never even been on this forum, who have signed up just to voice their concerns and raise the fact of AH's poor performing network. THESE would be the same people you (AH) has claimed in the past that ARE getting what they pay for.... obviously NOT. The SAME issues have been described by countless people, from all over the country, different exchanges, regions, time of day - you name it. Call it what you will, but in anyone's book, THAT is a clear indication that what AH is doing to rectify network issues is NOT working. Furthermore, if you insist that the network is "FINE", than that means that nobody working on it has the faintest idea how to manage a network correctly, nor do they have a very high standard when it comes to service delivery and all-round STABILITY - working sporadically for a few hours a day when nobody can use the line, is NOT what a provider of ANY service should strive for.
WOW... the general lack of high standards in this country regarding service delivery is a very very sad state of affairs. It's a shame that services in this country on the whole are delivered as "best effort", including support.
cortexenslaver
Senior Member
Thank you, so Hop 8 (MTN network) seems to be the problem, which is seems to be sitting in the UK.....
And yet, the same trace, using Axxess, following the exact same route (and hops) is flawless :erm:
Hummercellc
Expert Member
If ICMP was blocked on certain IP ranges you would not see packet loss on Hop 8. As that is still within the MTN network.
It is, but on a peering level as opposed to local IPC.
I think it'll be best to get this logged with our Support team, I can escalate from there and track down and other trends.
Dianysis
Expert Member
- Joined
- Oct 30, 2014
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- 87
Afriman/Afriguy/Afrigenie/Afrisomebody, is this pure internet joy?
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * 18 ms 19 ms 105-236-9-1-esr-lo.mtnbusiness.co.za [105.236.9.1]
3 47 ms 47 ms 80 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
4 * * 46 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 23 ms 25 ms 27 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 33 ms 34 ms 45 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 22 ms 21 ms 25 ms 196.44.31.99
8 49 ms 49 ms 48 ms 196.31.220.6
9 38 ms 33 ms 26 ms 196.31.220.23
10 32 ms 36 ms 35 ms 196.31.63.206
11 49 ms 49 ms 51 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 22 ms 22 ms 23 ms cms-gm.afrihost.com [197.242.144.102]
Trace complete.
Last Result:
Download Speed: 1247 kbps (155.9 KB/sec transfer rate)
Upload Speed: 423 kbps (52.9 KB/sec transfer rate)
Latency: 40 ms
11/17/2014, 5:37:49 PM
ON a 4mbps business line by the way.
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * 18 ms 19 ms 105-236-9-1-esr-lo.mtnbusiness.co.za [105.236.9.1]
3 47 ms 47 ms 80 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
4 * * 46 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 23 ms 25 ms 27 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 33 ms 34 ms 45 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 22 ms 21 ms 25 ms 196.44.31.99
8 49 ms 49 ms 48 ms 196.31.220.6
9 38 ms 33 ms 26 ms 196.31.220.23
10 32 ms 36 ms 35 ms 196.31.63.206
11 49 ms 49 ms 51 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 22 ms 22 ms 23 ms cms-gm.afrihost.com [197.242.144.102]
Trace complete.
Last Result:
Download Speed: 1247 kbps (155.9 KB/sec transfer rate)
Upload Speed: 423 kbps (52.9 KB/sec transfer rate)
Latency: 40 ms
11/17/2014, 5:37:49 PM
ON a 4mbps business line by the way.
Last edited:
kohlhtor
Expert Member
can you escalate to critical care ticket number QDY-775-69805
Gatecrasher
Executive Member
- Joined
- Jan 11, 2005
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- 6,728
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- 624
AH, the "It's your turn now" Network Management System[SUP]TM[/SUP]
These results don't look healthy at all
Have you been able to run any further testing from a different ISPs account?
Our Critical Care team have left for the day, please add more diagnostic info on the ticket and I'll have this escalated further internally.
TEXTILE GUY
Honorary Master
Is it just me or does thread go in circles?
But I live in hope .... enspired by this arb quote I just googled -
“Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.” – Thomas Edison
Now back to how to sort out the erratic speed issue .... this being the latest mail received.... which is very helpful at this point, after being informed its a line issue....
Well I ''hope to report more positive results very soon'' too .
Your turn .....
But I live in hope .... enspired by this arb quote I just googled -
“Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.” – Thomas Edison
Now back to how to sort out the erratic speed issue .... this being the latest mail received.... which is very helpful at this point, after being informed its a line issue....
Well I ''hope to report more positive results very soon'' too .
Your turn .....
Last edited:
Dianysis
Expert Member
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- 87
These results don't look healthy at all
Have you been able to run any further testing from a different ISPs account?
Go look at ticket number KFW-754-37767 with all the speed tests, tracerts, etc and all emails between myself and Oscar - who hasn't responded to any of my emails since Thursday (maybe he is on leave).
This is absolute BS!!
Gatecrasher
Executive Member
- Joined
- Jan 11, 2005
- Messages
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Would that happen at a hospital? That team is badly misnamed. Being called that only ever leads to disappointment.
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