Afrihost Business Uncapped Feedback - 2

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D

dj2381

Expert Member
Joined
Nov 22, 2010
Messages
4,428
Local

Last Result:
Download Speed: 3145 kbps (393.1 KB/sec transfer rate)
Upload Speed: 454 kbps (56.8 KB/sec transfer rate)
Latency: 48 ms
2015/03/13, 4:56:50 PM

International

Last Result:
Download Speed: 3600 kbps (450 KB/sec transfer rate)
Upload Speed: 498 kbps (62.3 KB/sec transfer rate)
Latency: 199 ms
2015/03/13, 5:00:23 PM

Things are slowwww, I have been having disconnects a few times a day now for 2 weeks, no response from telkom on what the issue is, it seems they open a fault and nothing gets done about it, that is less than 50% of what I use to get, it seems to get worse every day, I'm in the SOUTH :mad: I have to watch youtube in 144p :sick:
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
KoolDaffy said:
My internet is on the fritz. I'm unable to even finish a speed test. Gets stuck right at the end but till then speeds show as 0.1mbps on my 6mbps line and 44ms

Managed to do a tracert this is what I get

Tracing route to www.movreel.com [81.17.27.81]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I've tried it with my 1 gig account and with that there's no issues. Speeds are 100% Only my business account having the issue.
Click to expand...

There's something that's not right with this traceroute though, it shouldn't be timing out on all the hops. Does your Capped account do this too?
 
E

electrofreeze

Expert Member
Joined
Jun 12, 2004
Messages
1,088
it is even difficult to browse in the forum now and our download speed has dropped seriously from 5pm same as earlier today
 
K

KoolDaffy

Senior Member
Joined
Apr 29, 2011
Messages
940
AfriGuy said:
Would you mind posting it here please?
Very weird that you see such different results as both work on the same shaping policy.
Click to expand...

Here's the tests with my capped account

http://www.speedtest.net/my-result/4211249995

Tracing route to www.movreel.com [81.17.27.81]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 22 ms 21 ms 27 ms 41.181.178.6
4 21 ms 20 ms 19 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 59 ms 22 ms 21 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 65 ms 20 ms 22 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
7 227 ms 203 ms 200 ms 41.181.180.10
8 217 ms 217 ms 217 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 217 ms 217 ms 217 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 206 ms 200 ms 200 ms linx-1.init7.net [195.66.224.175]
11 241 ms 247 ms 248 ms r1bas1.core.init7.net [77.109.128.102]
12 230 ms 224 ms 260 ms r1zrh2.core.init7.net [77.109.128.129]
13 243 ms 244 ms 244 ms gw-privatelayer.init7.net [77.109.146.51]
14 * 246 ms * tengigc04p04.edge01.privatelayer.com [81.17.21.1
25]
15 222 ms 219 ms 220 ms 31.7.62.194
16 228 ms 229 ms 229 ms 81.17.27.81

Trace complete.

Seems there's couple issues there too with the tracert.

Tested my business account again and it's the same results as in my previous post.
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
KoolDaffy said:
Here's the tests with my capped account

http://www.speedtest.net/my-result/4211249995

Tracing route to www.movreel.com [81.17.27.81]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 22 ms 21 ms 27 ms 41.181.178.6
4 21 ms 20 ms 19 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 59 ms 22 ms 21 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 65 ms 20 ms 22 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
7 227 ms 203 ms 200 ms 41.181.180.10
8 217 ms 217 ms 217 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 217 ms 217 ms 217 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 206 ms 200 ms 200 ms linx-1.init7.net [195.66.224.175]
11 241 ms 247 ms 248 ms r1bas1.core.init7.net [77.109.128.102]
12 230 ms 224 ms 260 ms r1zrh2.core.init7.net [77.109.128.129]
13 243 ms 244 ms 244 ms gw-privatelayer.init7.net [77.109.146.51]
14 * 246 ms * tengigc04p04.edge01.privatelayer.com [81.17.21.1
25]
15 222 ms 219 ms 220 ms 31.7.62.194
16 228 ms 229 ms 229 ms 81.17.27.81

Trace complete.

Seems there's couple issues there too with the tracert.

Tested my business account again and it's the same results as in my previous post.
Click to expand...

Seriously strange that you get timeouts across the board with your Business accounts, I'll have our team check things out!
 
K

KoolDaffy

Senior Member
Joined
Apr 29, 2011
Messages
940
AfriGuy said:
Seriously strange that you get timeouts across the board with your Business accounts, I'll have our team check things out!
Click to expand...

Please do because internet is pretty unusable right now. Browsing is still okay, though has gotten slower. Can't download or stream either.

Have got work to do as well.
 
TEXTILE GUY

TEXTILE GUY

Honorary Master
Joined
Oct 4, 2012
Messages
16,297
KoolDaffy said:
Please do because internet is pretty unusable right now. Browsing is still okay, though has gotten slower. Can't download or stream either.

Have got work to do as well.
Click to expand...

Well look at that ..... East region, was about to say the same.

Edit ..... Telkom apparently worked on my lines today.
 
Last edited:
TEXTILE GUY

TEXTILE GUY

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Joined
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Messages
16,297
For info purposes - should it help

(East region)


Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms 192.168.1.1
2 9 ms 11 ms 9 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 17 ms 16 ms 19 ms 41.181.221.214
4 18 ms 17 ms 17 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 19 ms 20 ms 22 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 20 ms 18 ms 18 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
7 18 ms 19 ms 20 ms 196.31.220.10
8 18 ms 19 ms 18 ms 196.31.220.21
9 19 ms 19 ms 53 ms 196.31.63.202
10 20 ms 17 ms 18 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 18 ms 19 ms 22 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
AfriGuy

AfriGuy

Afrihost
Company Rep
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Messages
14,236
electrofreeze said:
just tested with another provider and there is no problems so this is definitely an ah problem
Click to expand...

It does look to be :( Our team ran some updates 15 mins or so ago though, these changes should reflect across the network in a few hours.
 
Ho3n3r

Ho3n3r

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Messages
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Streaming absolutely horrible now. Buffering... buffering... buffering...
 
M

Mypro-D

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Joined
Feb 27, 2007
Messages
1,539
AfriGuy said:
It does look to be :( Our team ran some updates 15 mins or so ago though, these changes should reflect across the network in a few hours.
Click to expand...

So is there a problem with the network or not?
The status page says everything is 100% as usual but my internet is shot at the present moment.
 
AfriGuy

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
Ho3n3r said:
Streaming absolutely horrible now. Buffering... buffering... buffering...
Click to expand...

Really sorry about the poor performances here :( Please see my post above yours, I'm sure it won't be much longer now.
 
AfriGuy

AfriGuy

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Joined
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Messages
14,236
Mypro-D said:
So is there a problem with the network or not?
The status page says everything is 100% as usual but my internet is shot at the present moment.
Click to expand...

We've seen random packet loss over the last few days, but only looks to be affecting a really small group of clients. These are the fixes we're pushing through.
 
MonkeysUncle

MonkeysUncle

Expert Member
Joined
Jun 2, 2008
Messages
3,110
Mine is also down the drain.

Speedtest:


Traceroute:

PS C:\Users\HomePC> tracert afrihost.com

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * 18 ms 19 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * 20 ms 196.31.220.8
10 * * * Request timed out.
11 * 19 ms 20 ms 196.31.63.206
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 21 ms * * cms-gm.afrihost.com [197.242.144.102]
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 
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