Afrihost Business Uncapped Feedback - 2

[CTBP]

Local

Last Result:
Download Speed: 3145 kbps (393.1 KB/sec transfer rate)
Upload Speed: 454 kbps (56.8 KB/sec transfer rate)
Latency: 48 ms
2015/03/13, 4:56:50 PM

International

Last Result:
Download Speed: 3600 kbps (450 KB/sec transfer rate)
Upload Speed: 498 kbps (62.3 KB/sec transfer rate)
Latency: 199 ms
2015/03/13, 5:00:23 PM

Things are slowwww, I have been having disconnects a few times a day now for 2 weeks, no response from telkom on what the issue is, it seems they open a fault and nothing gets done about it, that is less than 50% of what I use to get, it seems to get worse every day, I'm in the SOUTH I have to watch youtube in 144p

 

[electrofreeze]

and the slow browsing just started as well

 

[AfriGuy]

My internet is on the fritz. I'm unable to even finish a speed test. Gets stuck right at the end but till then speeds show as 0.1mbps on my 6mbps line and 44ms

Managed to do a tracert this is what I get

Tracing route to www.movreel.com [81.17.27.81]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I've tried it with my 1 gig account and with that there's no issues. Speeds are 100% Only my business account having the issue.

There's something that's not right with this traceroute though, it shouldn't be timing out on all the hops. Does your Capped account do this too?

 

[KoolDaffy]

There's something that's not right with this traceroute though, it shouldn't be timing out on all the hops. Does your Capped account do this too?

No. My capped account is fine. tracert and speed test is fine.

 

[AfriGuy]

No. My capped account is fine. tracert and speed test is fine.

Would you mind posting it here please?
Very weird that you see such different results as both work on the same shaping policy.

 

[electrofreeze]

shaping? are we being shaped

 

[AfriGuy]

shaping? are we being shaped

No shaping is being done on Business/ Capped accounts.

 

[electrofreeze]

it is even difficult to browse in the forum now and our download speed has dropped seriously from 5pm same as earlier today

 

[KoolDaffy]

Would you mind posting it here please?
Very weird that you see such different results as both work on the same shaping policy.

Here's the tests with my capped account

http://www.speedtest.net/my-result/4211249995

Tracing route to www.movreel.com [81.17.27.81]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 22 ms 21 ms 27 ms 41.181.178.6
4 21 ms 20 ms 19 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 59 ms 22 ms 21 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 65 ms 20 ms 22 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
7 227 ms 203 ms 200 ms 41.181.180.10
8 217 ms 217 ms 217 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 217 ms 217 ms 217 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 206 ms 200 ms 200 ms linx-1.init7.net [195.66.224.175]
11 241 ms 247 ms 248 ms r1bas1.core.init7.net [77.109.128.102]
12 230 ms 224 ms 260 ms r1zrh2.core.init7.net [77.109.128.129]
13 243 ms 244 ms 244 ms gw-privatelayer.init7.net [77.109.146.51]
14 * 246 ms * tengigc04p04.edge01.privatelayer.com [81.17.21.1
25]
15 222 ms 219 ms 220 ms 31.7.62.194
16 228 ms 229 ms 229 ms 81.17.27.81

Trace complete.

Seems there's couple issues there too with the tracert.

Tested my business account again and it's the same results as in my previous post.

 

[AfriGuy]

Here's the tests with my capped account

http://www.speedtest.net/my-result/4211249995

Tracing route to www.movreel.com [81.17.27.81]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 22 ms 21 ms 27 ms 41.181.178.6
4 21 ms 20 ms 19 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 59 ms 22 ms 21 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 65 ms 20 ms 22 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
7 227 ms 203 ms 200 ms 41.181.180.10
8 217 ms 217 ms 217 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 217 ms 217 ms 217 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
10 206 ms 200 ms 200 ms linx-1.init7.net [195.66.224.175]
11 241 ms 247 ms 248 ms r1bas1.core.init7.net [77.109.128.102]
12 230 ms 224 ms 260 ms r1zrh2.core.init7.net [77.109.128.129]
13 243 ms 244 ms 244 ms gw-privatelayer.init7.net [77.109.146.51]
14 * 246 ms * tengigc04p04.edge01.privatelayer.com [81.17.21.1
25]
15 222 ms 219 ms 220 ms 31.7.62.194
16 228 ms 229 ms 229 ms 81.17.27.81

Trace complete.

Seems there's couple issues there too with the tracert.

Tested my business account again and it's the same results as in my previous post.

Seriously strange that you get timeouts across the board with your Business accounts, I'll have our team check things out!

 

[KoolDaffy]

Seriously strange that you get timeouts across the board with your Business accounts, I'll have our team check things out!

Please do because internet is pretty unusable right now. Browsing is still okay, though has gotten slower. Can't download or stream either.

Have got work to do as well.

 

[TEXTILE GUY]

Please do because internet is pretty unusable right now. Browsing is still okay, though has gotten slower. Can't download or stream either.

Have got work to do as well.

Well look at that ..... East region, was about to say the same.

Edit ..... Telkom apparently worked on my lines today.

 

[electrofreeze]

just tested with another provider and there is no problems so this is definitely an ah problem

 

[TEXTILE GUY]

For info purposes - should it help

(East region)


Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms 192.168.1.1
2 9 ms 11 ms 9 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 17 ms 16 ms 19 ms 41.181.221.214
4 18 ms 17 ms 17 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 19 ms 20 ms 22 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 20 ms 18 ms 18 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
7 18 ms 19 ms 20 ms 196.31.220.10
8 18 ms 19 ms 18 ms 196.31.220.21
9 19 ms 19 ms 53 ms 196.31.63.202
10 20 ms 17 ms 18 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 18 ms 19 ms 22 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

 

[AfriGuy]

just tested with another provider and there is no problems so this is definitely an ah problem

It does look to be Our team ran some updates 15 mins or so ago though, these changes should reflect across the network in a few hours.

 

[Ho3n3r]

Streaming absolutely horrible now. Buffering... buffering... buffering...

 

[Mypro-D]

It does look to be Our team ran some updates 15 mins or so ago though, these changes should reflect across the network in a few hours.

So is there a problem with the network or not?
The status page says everything is 100% as usual but my internet is shot at the present moment.

 

[AfriGuy]

Streaming absolutely horrible now. Buffering... buffering... buffering...

Really sorry about the poor performances here Please see my post above yours, I'm sure it won't be much longer now.

 

[AfriGuy]

So is there a problem with the network or not?
The status page says everything is 100% as usual but my internet is shot at the present moment.

We've seen random packet loss over the last few days, but only looks to be affecting a really small group of clients. These are the fixes we're pushing through.

 

[MonkeysUncle]

Mine is also down the drain.

Speedtest:


Traceroute:

PS C:\Users\HomePC> tracert afrihost.com

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * 18 ms 19 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * 20 ms 196.31.220.8
10 * * * Request timed out.
11 * 19 ms 20 ms 196.31.63.206
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 21 ms * * cms-gm.afrihost.com [197.242.144.102]
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.