Afrihost Business Uncapped Feedback - 2

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electrofreeze

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afriman dont you get it he is saying the other isp is better on the same line
does that not sound like the problem is with you
man we are tired of this blaming the other people
 
Arzy

Arzy

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AfriMan said:
I'm sorry to hear that. Speeds should be consistent but if you're getting different results on another network we'll definitely need to test further with you. If you're keen on trying to figure this out with me, please mail me on afriman@afrihost.com (my PM's are turned off right now)
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Thanks for the offer AfriMan but unfortunately I don't think this is an issue that Afrihost will be able to resolve.

As an illustration though I am currently trying to use Teamviewer between my home and office, both on Afrihost Business Uncapped accounts. No session lasts longer than 30 seconds to a minute before disconnecting.
If I switch the remote side to a different ISP and connect to it using my Afrihost account the situation improves.
If I then take the further step of changing my local to something other than Afrihost I have no problems at all.

No changes have been made to the lines, I simply changed the ISP in use. The constant is that I'm having problems when Afrihost is involved.
 
AfriMan

AfriMan

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electrofreeze said:
afriman dont you get it he is saying the other isp is better on the same line
does that not sound like the problem is with you
man we are tired of this blaming the other people
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I did understand his post, but I need to know exactly what is being said/compared so that I can take these issues forward. I don't think any network engineers is going to be able to work with comments like 'our network is slow". What is slow? How did you test this? What steps have been followed and how do I recreate this? This is the only way we can move forward.
 
AfriMan

AfriMan

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Arzy said:
Thanks for the offer AfriMan but unfortunately I don't think this is an issue that Afrihost will be able to resolve.

As an illustration though I am currently trying to use Teamviewer between my home and office, both on Afrihost Business Uncapped accounts. No session lasts longer than 30 seconds to a minute before disconnecting.
If I switch the remote side to a different ISP and connect to it using my Afrihost account the situation improves.
If I then take the further step of changing my local to something other than Afrihost I have no problems at all.

No changes have been made to the lines, I simply changed the ISP in use. The constant is that I'm having problems when Afrihost is involved.
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I'd like to test this with you, so I can replicate what you're doing and be able to test the results. Even if you have decided to move away, perhaps this can help other clients with this experience. If we can determine if you're experiencing packet loss, latency or slow throughput causing the disconnects, this would really be helpful either way.
 
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Hummercellc

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ummm??

AfriMan has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

If you are trying to send this message to multiple recipients, remove AfriMan from the recipient list and send the message again.
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cortexenslaver

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Hummercellc said:
Latency is all over the place,

29ms one second 105ms the next, speed is also varying drastically?
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Mine has been like that, on and off, since October last year - ticket still open, but no resolution... tired of complaining, tired of doing tests... tired of doing other people's jobs. I may be wrong, but this is definitely NOT the way to treat clients, nor is it the right way to do business. You cannot have clients spending time away from their work and family to troubleshoot issues that should not exist, but keep reoccurring.

...and NO I WILL NOT GO SOMEWHERE ELSE, I WANT WHAT I AM PAYING FOR.... (or don't offer a product you know you can't provide/backup)... just saying :(
 
AfriGenie

AfriGenie

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cortexenslaver said:
Mine has been like that, on and off, since October last year - ticket still open, but no resolution... tired of complaining, tired of doing tests... tired of doing other people's jobs. I may be wrong, but this is definitely NOT the way to treat clients, nor is it the right way to do business. You cannot have clients spending time away from their work and family to troubleshoot issues that should not exist, but keep reoccurring.

...and NO I WILL NOT GO SOMEWHERE ELSE, I WANT WHAT I AM PAYING FOR.... (or don't offer a product you know you can't provide/backup)... just saying :(
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:(

I definitely agree!

We're making a few changes specifically in the South at the moment - since it seems most the gaming- and latency-related issues are in the South at the moment - to try get the latency down across the board.

I'll keep you guys updated as we make progress.
 
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electrofreeze

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cortexenslaver said:
Mine has been like that, on and off, since October last year - ticket still open, but no resolution... tired of complaining, tired of doing tests... tired of doing other people's jobs. I may be wrong, but this is definitely NOT the way to treat clients, nor is it the right way to do business. You cannot have clients spending time away from their work and family to troubleshoot issues that should not exist, but keep reoccurring.

...and NO I WILL NOT GO SOMEWHERE ELSE, I WANT WHAT I AM PAYING FOR.... (or don't offer a product you know you can't provide/backup)... just saying :(
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+1
 
K

KamikaZe_88

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Is Afriguy = Afriman?

I sent a PM with the test results about my problem to Afriguy last night, who should I forward this to, to continue helping with my problem?
 
AfriGuy

AfriGuy

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KamikaZe_88 said:
Is Afriguy = Afriman?

I sent a PM with the test results about my problem to Afriguy last night, who should I forward this to, to continue helping with my problem?
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Different accounts :)
Did AfriMan get back to you? If not, I'll reply to your PM in a bit. I have a bit of a backlog to go through.
 
AfriGenie

AfriGenie

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Opium said:
Download speeds during business hours on my business account have been about 25-50% of my line speed for past few days.

Speeds up after business hours.

JHB
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That should definitely not be the case.

Are you seeing any increases in latency during business hours as well?
 
Rickster

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Not bad for a 1Meg

66d97e6cae.png
 
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