Afrihost Business Uncapped Feedback - 2

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TEXTILE GUY said:
Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.1.1
2 * 268 ms 136 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 142 ms 197 ms 217 ms 41.181.221.214
4 171 ms 196 ms 165 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 144 ms 253 ms 160 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.15
5]
6 20 ms 19 ms 18 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
7 154 ms 243 ms 195 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
8 212 ms 168 ms 282 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete.

And that's that ...... :(
Click to expand...

Hhhm, not sure why the 2nd hop is doing that :( Doesn't your exchange normally reject ICMP?
 
AfriGuy said:
Hhhm, not sure why the 2nd hop is doing that :( Doesn't your exchange normally reject ICMP?
Click to expand...

No


Pinging www.afrihost.com [41.181.185.18] with 32 bytes of data:
Reply from 41.181.185.18: bytes=32 time=232ms TTL=56
Request timed out.
Reply from 41.181.185.18: bytes=32 time=103ms TTL=56
Reply from 41.181.185.18: bytes=32 time=472ms TTL=56
Reply from 41.181.185.18: bytes=32 time=269ms TTL=56
Reply from 41.181.185.18: bytes=32 time=231ms TTL=56
Reply from 41.181.185.18: bytes=32 time=407ms TTL=56
Request timed out.
Reply from 41.181.185.18: bytes=32 time=314ms TTL=56
Reply from 41.181.185.18: bytes=32 time=303ms TTL=56

Ping statistics for 41.181.185.18:
Packets: Sent = 10, Received = 8, Lost = 2 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 103ms, Maximum = 472ms, Average = 291ms
 
TEXTILE GUY said:
No


Pinging www.afrihost.com [41.181.185.18] with 32 bytes of data:
Reply from 41.181.185.18: bytes=32 time=232ms TTL=56
Request timed out.
Reply from 41.181.185.18: bytes=32 time=103ms TTL=56
Reply from 41.181.185.18: bytes=32 time=472ms TTL=56
Reply from 41.181.185.18: bytes=32 time=269ms TTL=56
Reply from 41.181.185.18: bytes=32 time=231ms TTL=56
Reply from 41.181.185.18: bytes=32 time=407ms TTL=56
Request timed out.
Reply from 41.181.185.18: bytes=32 time=314ms TTL=56
Reply from 41.181.185.18: bytes=32 time=303ms TTL=56

Ping statistics for 41.181.185.18:
Packets: Sent = 10, Received = 8, Lost = 2 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 103ms, Maximum = 472ms, Average = 291ms
Click to expand...

I know we're seeing some issues with packet loss at the moment, not sure if you're being affected by that.
Are there results replicated on another ISP?
 
AfriGuy said:
I know we're seeing some issues with packet loss at the moment, not sure if you're being affected by that.
Are there results replicated on another ISP?
Click to expand...

Not sure ..... not inclined to do a whole bunch of tests ATM .....

will give it some time and see what happens.
 
@Afriguy, at this point, is there any point in staying with Afrihost Business instead of switching to something like https://www.voxtelecom.co.za/promo-fatpipe-100gb ?

I'm asking genuinely, not trolling.
We use about 400GB per month. That would cost R656 on that Vox special, but costs me R997 on Afrihost.
So for people in my position, is there really any incentive to hold on until this new network of yours kicks in (assuming it will even help)?

(I was going to take a screenshot of a twitch stream to show you how bad it usually is, but I can't even load the site, meh)
 
roguemat said:
@Afriguy, at this point, is there any point in staying with Afrihost Business instead of switching to something like https://www.voxtelecom.co.za/promo-fatpipe-100gb ?

I'm asking genuinely, not trolling.
We use about 400GB per month. That would cost R656 on that Vox special, but costs me R997 on Afrihost.
So for people in my position, is there really any incentive to hold on until this new network of yours kicks in (assuming it will even help)?

(I was going to take a screenshot of a twitch stream to show you how bad it usually is, but I can't even load the site, meh)
Click to expand...

I think that's really up to you, I don't think I'm in a position to tell you to stay or otherwise :(
What I can say, is that there's a stack of work being done in behind the scenes here, so improvements are definitely on the way, it's just a question of when.
 
Thanks guys for putting the network status back to amber :)

Puts your integrity back into the green with me! ( It was amber before :P )
 
bullzeye.za said:
Thanks guys for putting the network status back to amber :)

Puts your integrity back into the green with me! ( It was amber before :P )
Click to expand...

We're trying really hard to.
Hopefully at the end of this you'll a rainbow of happiness. If that's even a thing? Haha :p
 
AfriGuy said:
We're trying really hard to.
Hopefully at the end of this you'll a rainbow of happiness. If that's even a thing? Haha :p
Click to expand...

Fingers crossed. I've stuck around through the good and the bad. So far there's been more good than bad, so I can't be too rough on you guys :)
 
bullzeye.za said:
Fingers crossed. I've stuck around through the good and the bad. So far there's been more good than bad, so I can't be too rough on you guys :)
Click to expand...

Really glad to hear it dude! I think we can only go from strength to strength from here :D
 
roguemat said:
@Afriguy, at this point, is there any point in staying with Afrihost Business instead of switching to something like https://www.voxtelecom.co.za/promo-fatpipe-100gb ?

I'm asking genuinely, not trolling.
We use about 400GB per month. That would cost R656 on that Vox special, but costs me R997 on Afrihost.
So for people in my position, is there really any incentive to hold on until this new network of yours kicks in (assuming it will even help)?

(I was going to take a screenshot of a twitch stream to show you how bad it usually is, but I can't even load the site, meh)
Click to expand...

The problem with the cheaper bandwidth and low barriers to signing up is that it will attract more high usage customers in the short term. This could lead to quality of service degradation as capacity in that service becomes limited ahead of the required upgrades. Right now the jury is out; the whole ISP landscape seems unstable with Afrihost about to launch their POC (affecting some other ISP backbone) and e.g. VOX slashing capped prices by 50%. IMHO wait until the dust settles if you have the patience, before signing any long term contracts. The next few weeks will be very interesting...
 
bullzeye.za said:
Fingers crossed. I've stuck around through the good and the bad. So far there's been more good than bad, so I can't be too rough on you guys :)
Click to expand...

Over the past year has been more bad than good but want to stick through it and hopefully get the speeds that we're meant to.
 
AfriGuy said:
Then I think it's best we deal with the ISPA/ CPA complaint accordingly. We'll follow that process and revert with feedback.
Click to expand...

Real nice how you deal with customers. Your network is in a shocking state and your customers deserve compensation. Yet when they not happy you basically say cool carry on with the legal process. Disgusting!!!!
 
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