Afrihost Business Uncapped Feedback - 2

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And in the evening when the problem is most there going home at 20:00 when the are major problems on there network.
I don't believe in their Cape Town upgrade or the upgrade was to little but is top secret how Much it was upgraded.
i see all hubs having problems ?
 
We have been having crappy download speeds on Afrihost since Sunday, with speeds between 200 and 450KBps on a 10Mb line. When I switch over to VOX I get full line speed. Also, YouTube videos constantly buffer on Afrihost, even at lowest resolutions.

When will this bulls!@# finally be sorted out, as we are paying for a premium service which we are not getting.
 
electrofreeze said:
We have been having crappy download speeds on Afrihost since Sunday, with speeds between 200 and 450KBps on a 10Mb line. When I switch over to VOX I get full line speed. Also, YouTube videos constantly buffer on Afrihost, even at lowest resolutions.

When will this bulls!@# finally be sorted out, as we are paying for a premium service which we are not getting.
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+1 to that, exactly the same.
 
electrofreeze said:
We have been having crappy download speeds on Afrihost since Sunday, with speeds between 200 and 450KBps on a 10Mb line. When I switch over to VOX I get full line speed. Also, YouTube videos constantly buffer on Afrihost, even at lowest resolutions.

When will this bulls!@# finally be sorted out, as we are paying for a premium service which we are not getting.
Click to expand...

Dont expect any resolution, know one at Afrihost seems to know what is going on or have a clue how to fix these issues. Odd how all these upgrades take place and the user experience is worse. They mention how much money they are investing, if I was them I would request a refund as its clearly made no improvement.
 
My connection is cutting out continuously just about atm. Latency increases second on second after a reboot until the connection dies. On my tenth reboot right now.
 
jarrydred said:
+1 to that, exactly the same.
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Over this BS too, my problem has been taken to "critical care" been there for about a week now....
Either they dont know whats going on or they are limiting the business accounts.

Capped accounts work fine... other ISP's work fine... but they working through the data hahahahah
 
PurSpyk!! said:
Dont expect any resolution, know one at Afrihost seems to know what is going on or have a clue how to fix these issues. Odd how all these upgrades take place and the user experience is worse. They mention how much money they are investing, if I was them I would request a refund as its clearly made no improvement.
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Hey Afrihost... you need some proper techies ? just saying cause im sure with the amount of people on this forum we could have solved this by now...
 
How can this be :confused:
AH said things was fixed :eek:

Afrihost announced that it has completed all its ADSL network upgrades across the country, and that its network is running optimally.

-Greg Payne.
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View attachment 165857
 
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bdvtheone said:
Hey Afrihost... you need some proper techies ? just saying cause im sure with the amount of people on this forum we could have solved this by now...
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AGREED!

Strange how a couple of weeks ago VOX had a capacity issue, too. It took them 2 weeks to identify, place an order, and effect an upgrade in Cape Town.... and guess what.... EVERYTHING was working perfectly the SAME DAY they told us that the upgrade was complete.
 
Anyone want to spam their support line with me tomorrow ? Demand answers, stay on the line until they fix it ?

Im getting rather bored of this now... maybe lets have some fun.. name and shame.

Hellopeter, Social media....Hey the way i feel ill even go as far to create a website...
 
cortexenslaver said:
AGREED!

Strange how a couple of weeks ago VOX had a capacity issue, too. It took them 2 weeks to identify, place an order, and effect an upgrade in Cape Town.... and guess what.... EVERYTHING was working perfectly the SAME DAY they told us that the upgrade was complete.
Click to expand...

Isn't Vox a real company ?
 
bdvtheone said:
Anyone want to spam their support line with me tomorrow ? Demand answers, stay on the line until they fix it ?

Im getting rather bored of this now... maybe lets have some fun.. name and shame.

Hellopeter, Social media....Hey the way i feel ill even go as far to create a website...
Click to expand...

Yeah.... I see "afrihost-s*cks-a*s.co.za" is free :p
 
kohlhtor said:
And in the evening when the problem is most there going home at 20:00 when the are major problems on there network.
I don't believe in their Cape Town upgrade or the upgrade was to little but is top secret how Much it was upgraded.
i see all hubs having problems ?
Click to expand...

Sounds odd, do you have any open tickets with our Support team I can follow up on for you?
 
electrofreeze said:
We have been having crappy download speeds on Afrihost since Sunday, with speeds between 200 and 450KBps on a 10Mb line. When I switch over to VOX I get full line speed. Also, YouTube videos constantly buffer on Afrihost, even at lowest resolutions.

When will this bulls!@# finally be sorted out, as we are paying for a premium service which we are not getting.
Click to expand...

Really sorry to hear that :(
Do you have any results that I can have a look at for you?
 
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