Afrihost Business Uncapped Feedback - 2

AfriGuy · Nov 10, 2014

bdvtheone said:
Then give us answers... we are all the dark here...
Running test after test and still we in the dark....

I'll gladly give you answers, however getting personal and making comments like you have against our team certainly won't speed up any processes.
We need to gather enough info to make an informed decision on what to do going forward. As soon as this happens we'll have it posted here.

Have a good evening.

bdvtheone · Nov 10, 2014

cortexenslaver said:
Mine has gone dead... no authentication at all. Am posting from WebAfrica account now, which is flying.

Really considering this:

PROCEDURES FOR DEALING WITH CONSUMER COMPLAINTS BY THE INDEPENDENT COMMUNICATIONS AUTHORITY OF SOUTH AFRICA (ICASA) https://www.icasa.org.za/ConsumerProtection/ConsumerComplaintsProcedure/tabid/530/Default.aspx

cortexenslaver · Nov 10, 2014

Back up now, and this is what I get (10Mb):

http://speedtest.ookla.com/result/2755144618.png
http://speedtest.ookla.com/result/2755145727.png
http://speedtest.ookla.com/result/2755146437.png

This is now exactly the same performance as when the iOS updates were blamed months ago.

bdvtheone · Nov 10, 2014

AfriGuy said:
I'll gladly give you answers, however getting personal and making comments like you have against our team certainly won't speed up any processes.
We need to gather enough info to make an informed decision on what to do going forward. As soon as this happens we'll have it posted here.

Have a good evening.

Understood and i apologize for being crude. I am however not sorry for wanting answers.
Tell us what you are doing so that we better understand the process you are taking?

cortexenslaver · Nov 10, 2014

bdvtheone said:
Understood and i apologize for being crude. I am however not sorry for wanting answers.
Tell us what you are doing so that we better understand the process you are taking?

so now there's a process?????
Earlier today a lot of us were told (AGAIN) that Telkom was to blame and that there was nothing wrong on AH's network. In fact, more than 5 people here from different regions in the country were told that it was exchange congestion. This, even after proof was provided that the lines/connections in question were fully functional on ALL other ISP accounts.

Make up your minds already, which is it!?!?!?!?!
Actually, forget all the side-stepping and double-speak.... I want to know WHEN it will be FIXED, and WHEN I will get what I am paying for - it's been 3 MONTHS already. Prove to us for a change that it IS NOT YOUR NETWORK!

kohlhtor · Nov 10, 2014

AfriGuy said:
Sounds odd, do you have any open tickets with our Support team I can follow up on for you?

I send you personal massages everybody have the same problem you tell me you coming back to me no reply sins Friday know you ask me about a ticket I give you my account an and Send you an email with my traceroute
I show where the problems are
Afrihost trace

Webafrica

No problems at local exchange

you have no idea how to solve problems Afrihost is a joke

kohlhtor · Nov 10, 2014

Full line speed webafrica

8-BALL · Nov 10, 2014

Pure internet joy NOT Afiguy Can I please have an update to my PMs?

^ 10Meg line btw

cortexenslaver · Nov 10, 2014

cortexenslaver · Nov 10, 2014

Here are some traces done on AXXESS and AFRIHOST.
You will notice from these that the problem is definitely Afrihost and NOT the MTN network.

Axxess uses the exact same routing and IP addresses as Afrihost, but Axxess works, and Afrihost does not. This proves that something is not right with the AH management software. Might also explain the countless problems I have with ClientZone, and why I haven't been able to use half the features in there for months.

Code:

[b][u]Axxess Free Capped:[/u][/b]

C:\Users\cortexenslaver>tracert webafrica.co.za

Tracing route to webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     6 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     9 ms     8 ms     8 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

  4     8 ms     8 ms     8 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5     9 ms     8 ms     8 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6     9 ms     9 ms     9 ms  196.44.31.106
  7     9 ms     8 ms     8 ms  nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121
]
  8     9 ms    10 ms     8 ms  41-208-29-209.mtnns.net [41.208.29.209]
  9    10 ms    10 ms    10 ms  css2-ctn-gi0-2.ip.isnet.net [168.209.6.15]
 10    10 ms    11 ms    10 ms  mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
 11    10 ms     9 ms     9 ms  197.96.154.190
 12    15 ms     9 ms    10 ms  197.96.154.191
 13    10 ms    10 ms    10 ms  webafrica.co.za [41.185.61.34]

Trace complete.

C:\Users\cortexenslaver>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2    13 ms    15 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    21 ms     8 ms     8 ms  ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
  4    23 ms     9 ms     9 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5     8 ms     8 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6     9 ms     9 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    33 ms    50 ms    49 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    31 ms    30 ms    30 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
  9    31 ms    31 ms    32 ms  196.31.220.10
 10    31 ms    31 ms    31 ms  196.31.220.21
 11    32 ms    31 ms    31 ms  196.31.63.202
 12    38 ms    31 ms    30 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    30 ms    31 ms    31 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\cortexenslaver>tracert thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     8 ms     8 ms     8 ms  ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
  4     9 ms     8 ms     8 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5     8 ms     8 ms     8 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6     9 ms     9 ms     9 ms  196.44.31.106
  7   152 ms   152 ms   152 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  8   153 ms   171 ms   152 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
  9   153 ms   153 ms   151 ms  linx-gw1.thn.ncuk.net [195.66.224.240]
 10   153 ms   152 ms   152 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97
.17]
 11   156 ms   152 ms   152 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]

 12   154 ms   153 ms   152 ms  www.thinkbroadband.com [80.249.99.130]

Trace complete.


[b][u]Afrihost 10Mb Business:[/u][/b]

C:\Users\cortexenslaver>tracert webafrica.co.za

Tracing route to webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     6 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    29 ms    16 ms    10 ms  41.181.51.182
  4    49 ms    11 ms    86 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    25 ms    15 ms     9 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    23 ms    22 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7     9 ms    31 ms    17 ms  196.44.0.74
  8    33 ms    25 ms    15 ms  41-208-29-209.mtnns.net [41.208.29.209]
  9    23 ms    28 ms    13 ms  css2-ctn-gi0-1.ip.isnet.net [168.209.2.15]
 10    22 ms    28 ms    10 ms  mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
 11     9 ms    32 ms    19 ms  197.96.154.190
 12     9 ms    21 ms    17 ms  197.96.154.191
 13    17 ms    20 ms    29 ms  webafrica.co.za [41.185.61.34]

Trace complete.

C:\Users\cortexenslaver>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     6 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    18 ms    17 ms    11 ms  41.181.221.254
  4    32 ms    25 ms    14 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    28 ms    11 ms    47 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    22 ms    37 ms    19 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    38 ms    33 ms    62 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    44 ms    35 ms    39 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
  9    71 ms    67 ms    31 ms  196.30.1.39
 10    36 ms    38 ms    39 ms  196.31.220.21
 11    52 ms    35 ms    43 ms  196.31.63.202
 12    30 ms    36 ms    43 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    32 ms    34 ms    35 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\cortexenslaver>tracert thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     8 ms     6 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    28 ms    17 ms    30 ms  41.181.221.254
  4    33 ms    33 ms    19 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5    15 ms     9 ms    24 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6    12 ms     8 ms    17 ms  196.44.31.106
  7   342 ms   174 ms   180 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  8   196 ms   176 ms   174 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
  9   152 ms   167 ms   173 ms  linx-gw1.thn.ncuk.net [195.66.224.240]
 10   166 ms   153 ms   162 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97
.17]
 11   156 ms   171 ms   183 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]

 12   164 ms   169 ms   157 ms  www.thinkbroadband.com [80.249.99.130]

Trace complete.

Look at how smooth and even each hop is on Axxess, and then the exact same IP/hop on Afrihost. This proves that the congestion is NOT at any of our exchanges, but rather on Afrhost's side.

Rickster · Nov 10, 2014

Internet light and sync light are both green but the line is 100% dead. Sigh.

PurSpyk!! · Nov 10, 2014

Whats the point in doing tests, sending pm's and no one gets back to you. You then contact support and get told you must not confuse anyone and Critical Care will get back to you. How long does Afrihost expect a person to wait, please give us a simple answer. We must be civil, we must wait and pay, but I see very little happening from an Afrihost side except for the standard support responses over and over again.

I think Afihost suffers from a few issues, poor communication, un qualified people in key positions (thats an assumption I am making on the time it takes to get any decent answers from anyone). What qualifications do the Critical Care guys have?

cortexenslaver · Nov 10, 2014

PurSpyk!! said:
What qualifications do the Critical Care guys have?

It appears less than a lot of guys here on this forum. It cannot be this hard to recognise that there IS a problem, figure out a fix, and then EXECUTE. For the life of me, I just don't get it... the tests I have been asked to provide over and over prove the FACTS. Now tell us when we can expect resolution - not hard, it's what we're paying for. I can only imagine how my clients would feel if my hosting service to them had failed and I strung them along like this for months.... I would be out of business long ago.
Clients expect, no, they DEMAND good service ALL THE TIME. They also want speedy resolution, and a reasonable explanation of what went wrong, and whether it will happen again (STABILITY).
I currently get much better service from Telkom, to be honest.

AH is about as stable as a one-legged hooker, standing on the deck of a ship in a major storm at sea

KoolDaffy · Nov 10, 2014

Afriguy I sent you a PM last week and another one today and still no reply.

PurSpyk!! · Nov 10, 2014

A post to highlight the quality of the accounts we pay for, one has to find a bit of humour in these times

Last Result:
Download Speed: 2980 kbps (372.5 KB/sec transfer rate)
Upload Speed: 830 kbps (103.8 KB/sec transfer rate)
Latency: 167 ms
Monday, 10 November 2014 22:35

This cost me R1197.00 per month (8MB BUsiness Uncapped), PureJoy.

The network cant even give you a proper speed after Buisness hours?

Bryn · Nov 10, 2014

PurSpyk!! said:
A post to highlight the quality of the accounts we pay for, one has to find a bit of humour in these times

Last Result:
Download Speed: 2980 kbps (372.5 KB/sec transfer rate)
Upload Speed: 830 kbps (103.8 KB/sec transfer rate)
Latency: 167 ms
Monday, 10 November 2014 22:35

This cost me R1197.00 per month (8MB BUsiness Uncapped), PureJoy.

The network cant even give you a proper speed after Buisness hours?

My 8Mbit account usually runs at full speed, but today it's been crap. I had similar speeds to yours earlier, but it's improved a bit to around 6Mbps. I usually get 7Mbps on my line with any ISP, including AH.

TEXTILE GUY · Nov 11, 2014

Good morning

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 8 ms 4 ms 20 ms 192.168.0.1
2 167 ms 142 ms 176 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 172 ms 91 ms 150 ms 41.181.221.214
4 475 ms 287 ms * rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 288 ms 289 ms 290 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
6 323 ms 337 ms 470 ms 196.44.31.97
7 291 ms 303 ms 524 ms 196.30.1.39
8 178 ms 272 ms 244 ms 196.31.220.21
9 213 ms 92 ms 114 ms 196.31.63.202
10 * * 454 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 516 ms 502 ms 425 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

I somehow dont think the exchange is congested or its traffic at this time of the morning

jarrydred · Nov 11, 2014

AfriGuy said:
Not cool at all
What area are you in?

Hi Afriguy within the Boksburg/Johannesburg area, can't be exchange congestion.

jarrydred · Nov 11, 2014

AfriGuy said:
What line speed do you have?

10Mb DSL, 8mb uncapped business.

cortexenslaver · Nov 11, 2014

TEXTILE GUY said:
Good morning

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 8 ms 4 ms 20 ms 192.168.0.1
2 167 ms 142 ms 176 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 172 ms 91 ms 150 ms 41.181.221.214
4 475 ms 287 ms * rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
5 288 ms 289 ms 290 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
6 323 ms 337 ms 470 ms 196.44.31.97
7 291 ms 303 ms 524 ms 196.30.1.39
8 178 ms 272 ms 244 ms 196.31.220.21
9 213 ms 92 ms 114 ms 196.31.63.202
10 * * 454 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 516 ms 502 ms 425 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

I somehow dont think the exchange is congested or its traffic at this time of the morning

You should try the same test with the Axxess Free account... would be interesting to see the result, seeing as the traffic will take EXACTLY the same route.

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Afrihost Business Uncapped Feedback - 2

Afrihost

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Doubleplusgood

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