Afrihost Business Uncapped Feedback - 2

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AfriGuy said:
The latency looks OK here, your throughput for the line speed definitely leaves more to be desired though :(
Which area are you in?
Click to expand...

Boksburg Area - Witfield Exchange 011 823
This is me running off WA:
Tracert:
Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 11 ms 196-210-132-129.dynamic.isadsl.co.za [196.210.132.129]
3 44 ms 38 ms 38 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
4 14 ms 15 ms 8 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 26 ms 25 ms 20 ms 168.209.1.140
6 99 ms 9 ms 12 ms 196.26.0.130
7 11 ms 12 ms 43 ms 41-208-29-126.mtnns.net [41.208.29.126]
8 13 ms 12 ms 12 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]
9 19 ms 11 ms 12 ms 196.44.31.99
10 25 ms 25 ms 37 ms 196.31.220.6
11 22 ms 23 ms 18 ms 196.31.220.23
12 12 ms 21 ms 24 ms 196.31.63.206
13 17 ms 18 ms 20 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 15 ms 15 ms 13 ms cms-gm.afrihost.com [197.242.144.102]

Speedtest:
3900616033.png

Somehow AfriMan I doubt it is congestion.
 
cortexenslaver said:
Here are some traces done on AXXESS and AFRIHOST.
You will notice from these that the problem is definitely Afrihost and NOT the MTN network.

Axxess uses the exact same routing and IP addresses as Afrihost, but Axxess works, and Afrihost does not. This proves that something is not right with the AH management software. Might also explain the countless problems I have with ClientZone, and why I haven't been able to use half the features in there for months.

Code: 
[b][u]Axxess Free Capped:[/u][/b]

C:\Users\cortexenslaver>tracert webafrica.co.za

Tracing route to webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     6 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     9 ms     8 ms     8 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

  4     8 ms     8 ms     8 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5     9 ms     8 ms     8 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6     9 ms     9 ms     9 ms  196.44.31.106
  7     9 ms     8 ms     8 ms  nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121
]
  8     9 ms    10 ms     8 ms  41-208-29-209.mtnns.net [41.208.29.209]
  9    10 ms    10 ms    10 ms  css2-ctn-gi0-2.ip.isnet.net [168.209.6.15]
 10    10 ms    11 ms    10 ms  mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
 11    10 ms     9 ms     9 ms  197.96.154.190
 12    15 ms     9 ms    10 ms  197.96.154.191
 13    10 ms    10 ms    10 ms  webafrica.co.za [41.185.61.34]

Trace complete.

C:\Users\cortexenslaver>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2    13 ms    15 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    21 ms     8 ms     8 ms  ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
  4    23 ms     9 ms     9 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5     8 ms     8 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6     9 ms     9 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    33 ms    50 ms    49 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    31 ms    30 ms    30 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
  9    31 ms    31 ms    32 ms  196.31.220.10
 10    31 ms    31 ms    31 ms  196.31.220.21
 11    32 ms    31 ms    31 ms  196.31.63.202
 12    38 ms    31 ms    30 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    30 ms    31 ms    31 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\cortexenslaver>tracert thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     8 ms     8 ms     8 ms  ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
  4     9 ms     8 ms     8 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5     8 ms     8 ms     8 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6     9 ms     9 ms     9 ms  196.44.31.106
  7   152 ms   152 ms   152 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  8   153 ms   171 ms   152 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
  9   153 ms   153 ms   151 ms  linx-gw1.thn.ncuk.net [195.66.224.240]
 10   153 ms   152 ms   152 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97
.17]
 11   156 ms   152 ms   152 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]

 12   154 ms   153 ms   152 ms  www.thinkbroadband.com [80.249.99.130]

Trace complete.


[b][u]Afrihost 10Mb Business:[/u][/b]

C:\Users\cortexenslaver>tracert webafrica.co.za

Tracing route to webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     6 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    29 ms    16 ms    10 ms  41.181.51.182
  4    49 ms    11 ms    86 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    25 ms    15 ms     9 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    23 ms    22 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7     9 ms    31 ms    17 ms  196.44.0.74
  8    33 ms    25 ms    15 ms  41-208-29-209.mtnns.net [41.208.29.209]
  9    23 ms    28 ms    13 ms  css2-ctn-gi0-1.ip.isnet.net [168.209.2.15]
 10    22 ms    28 ms    10 ms  mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
 11     9 ms    32 ms    19 ms  197.96.154.190
 12     9 ms    21 ms    17 ms  197.96.154.191
 13    17 ms    20 ms    29 ms  webafrica.co.za [41.185.61.34]

Trace complete.

C:\Users\cortexenslaver>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     6 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    18 ms    17 ms    11 ms  41.181.221.254
  4    32 ms    25 ms    14 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    28 ms    11 ms    47 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    22 ms    37 ms    19 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    38 ms    33 ms    62 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    44 ms    35 ms    39 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
  9    71 ms    67 ms    31 ms  196.30.1.39
 10    36 ms    38 ms    39 ms  196.31.220.21
 11    52 ms    35 ms    43 ms  196.31.63.202
 12    30 ms    36 ms    43 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    32 ms    34 ms    35 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\cortexenslaver>tracert thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     8 ms     6 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    28 ms    17 ms    30 ms  41.181.221.254
  4    33 ms    33 ms    19 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5    15 ms     9 ms    24 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6    12 ms     8 ms    17 ms  196.44.31.106
  7   342 ms   174 ms   180 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  8   196 ms   176 ms   174 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
  9   152 ms   167 ms   173 ms  linx-gw1.thn.ncuk.net [195.66.224.240]
 10   166 ms   153 ms   162 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97
.17]
 11   156 ms   171 ms   183 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]

 12   164 ms   169 ms   157 ms  www.thinkbroadband.com [80.249.99.130]

Trace complete.

Look at how smooth and even each hop is on Axxess, and then the exact same IP/hop on Afrihost. This proves that the congestion is NOT at any of our exchanges, but rather on Afrhost's side.
Click to expand...


Has there been a reply to this? I have looked through all the posts but cannot find anything. The explanation for this would be most interesting!
 
AfriGuy said:
I believe you'll have some feedback around this soon, our team are making changes where they can and there has already been some improvement. I think we can expect more improvement as they continue to work on this.
Click to expand...

Lets hope so, so far all I have been getting from Afrihost is soon it will be fixed, soon has been far too long with absolutely no resolution.
 
jarrydred said:
Boksburg Area - Witfield Exchange 011 823
This is me running off WA:
Tracert:
Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 11 ms 196-210-132-129.dynamic.isadsl.co.za [196.210.132.129]
3 44 ms 38 ms 38 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
4 14 ms 15 ms 8 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 26 ms 25 ms 20 ms 168.209.1.140
6 99 ms 9 ms 12 ms 196.26.0.130
7 11 ms 12 ms 43 ms 41-208-29-126.mtnns.net [41.208.29.126]
8 13 ms 12 ms 12 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]
9 19 ms 11 ms 12 ms 196.44.31.99
10 25 ms 25 ms 37 ms 196.31.220.6
11 22 ms 23 ms 18 ms 196.31.220.23
12 12 ms 21 ms 24 ms 196.31.63.206
13 17 ms 18 ms 20 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 15 ms 15 ms 13 ms cms-gm.afrihost.com [197.242.144.102]

Speedtest:
View attachment 166093

Somehow AfriMan I doubt it is congestion.
Click to expand...

The above results are much better, not great that you're seeing such a difference when using our accounts :(
I do believe that our team are working on some improvements though.
 
AfriGuy said:
The above results are much better, not great that you're seeing such a difference when using our accounts :(
I do believe that our team are working on some improvements though.
Click to expand...

How would we know when the improvements are done?
The timeline for these apparent improvements?
Why is there no alert stating that they will be a slowdown on the network for whatever reason?

I get the feeling that transparency of the issue is not available especially as you [AfriHost] were ISP of 2014 when the network lacks its promise of unshaped bandwidth, you state we are not being shaped yet there is no congestion or anything please explain.
 
jarrydred said:
How would we know when the improvements are done?
The timeline for these apparent improvements?
Why is there no alert stating that they will be a slowdown on the network for whatever reason?

I get the feeling that transparency of the issue is not available especially as you [AfriHost] were ISP of 2014 when the network lacks its promise of unshaped bandwidth, you state we are not being shaped yet there is no congestion or anything please explain.
Click to expand...

Our Business accounts aren't shaped, ever.
Since the network upgrades we've seen much better performance across the board - however we're narrowing down a few queries relating to slow speeds.

Again, this affects a very small portion of our client base and isn't a widespread problem.
 
jarrydred said:
How would we know when the improvements are done?
The timeline for these apparent improvements?
Why is there no alert stating that they will be a slowdown on the network for whatever reason?

I get the feeling that transparency of the issue is not available especially as you [AfriHost] were ISP of 2014 when the network lacks its promise of unshaped bandwidth, you state we are not being shaped yet there is no congestion or anything please explain.
Click to expand...

I doubt this will happen, I think there are other issues at play here and things are not 100%, this has only got worse since the MTN takeover. So called upgrades, speeds get worse, more upgrades, speeds still way below what they are supposed to be, all we here is soon, soon, soon. How can Axxess who are using the same network not have thee issues? (tests posted earlier in this thread). Someone has not flipped a switch, probably to save costs.
 
PurSpyk!! said:
I doubt this will happen, I think there are other issues at play here and things are not 100%, this has only got worse since the MTN takeover. So called upgrades, speeds get worse, more upgrades, speeds still way below what they are supposed to be, all we here is soon, soon, soon. How can Axxess who are using the same network not have thee issues? (tests posted earlier in this thread). Someone has not flipped a switch, probably to save costs.
Click to expand...

I think there's a lot of speculation in your post here, none of which is true.
The upgrades definitely did happen - and having the MTN acquisition confirmed last week is entirely irrelevant to what's happening and being discussed in this thread.

Again, we're working on a few options to see speeds to those affected return to normal.
 
AfriGuy said:
Our Business accounts aren't shaped, ever.
Since the network upgrades we've seen much better performance across the board - however we're narrowing down a few queries relating to slow speeds.

Again, this affects a very small portion of our client base and isn't a widespread problem.
Click to expand...

South Africans by nature seem reluctant to complain about poor service, so I would not take this forum as an indication of customer satisfaction or unhappiness. The lack of communication I think is the biggest problem most of us have, we get bog standard responses, and that's where it ends. We cannot escalate our complains higher so its round and round we go. We test, they say soon.
 
AfriGuy said:
Our Business accounts aren't shaped, ever.
Since the network upgrades we've seen much better performance across the board - however we're narrowing down a few queries relating to slow speeds.

Again, this affects a very small portion of our client base and isn't a widespread problem.
Click to expand...

It seems the client base has grown smaller due to frustrated businesses and users leaving.

You say we are not being shaped, then perhaps are we then being pooled into a higher contention ratio which is causing this issue.

Users on this forum have been having this issue since the IOS 8 update, how by now after well over a month we still having issues that have not being resolved, I've kept quiet over the past to was and see the outcome but nothing has changed, speed fluctuates dramatically on an unshaped prioritised ADSL package?
 
PurSpyk!! said:
South Africans by nature seem reluctant to complain about poor service, so I would not take this forum as an indication of customer satisfaction or unhappiness. The lack of communication I think is the biggest problem most of us have, we get bog standard responses, and that's where it ends. We cannot escalate our complains higher so its round and round we go. We test, they say soon.
Click to expand...

Feedback we receive here is vital, I think we've said this before :)
I'll gladly escalate your query further, but I promise you, you'll get the same answer that we're telling you on here. I think anyone is quick to question slow internet - I know slow interwebz annoy me to no end.

Would you like me to get your query escalated and a few more things discussed via mail/ phone?
 
jarrydred said:
It seems the client base has grown smaller due to frustrated businesses and users leaving.

You say we are not being shaped, then perhaps are we then being pooled into a higher contention ratio which is causing this issue.

Users on this forum have been having this issue since the IOS 8 update, how by now after well over a month we still having issues that have not being resolved, I've kept quiet over the past to was and see the outcome but nothing has changed, speed fluctuates dramatically on an unshaped prioritised ADSL package?
Click to expand...

We haven't seen any trends indicating this - we have a lot of happy clients. Nothing weird is going on with our network management, no one is being pushed into provision data pools. We want everyone to have the best possible experience and this is what we're working towards.
 
AfriGuy said:
We haven't seen any trends indicating this - we have a lot of happy clients. Nothing weird is going on with our network management, no one is being pushed into provision data pools. We want everyone to have the best possible experience and this is what we're working towards.
Click to expand...

How can I assist Afrihost with resolving this issue, with the current issue I am having?
 
jarrydred said:
How can I assist Afrihost with resolving this issue, with the current issue I am having?
Click to expand...

First things first, we need to look at some test results.
From there, we can gather info on a possible trend and take it from there. Have you been in touch with our Support team?
 
AfriGuy said:
First things first, we need to look at some test results.
From there, we can gather info on a possible trend and take it from there. Have you been in touch with our Support team?
Click to expand...

Currently busy with them in parallel, done Tracerts - same result as here, currently posting WA comparisons.
 
jarrydred said:
Currently busy with them in parallel, done Tracerts - same result as here, currently posting WA comparisons.
Click to expand...

Thanks, always a good place to start. Lets see how things go, I'll happily escalate the ticket wherever possible.
 
Would you like me to get your query escalated and a few more things discussed via mail/ phone?

I would have thought this would happen? Why should I have to ask to get my issues escalated, this has been going on for far too long.
 
Last edited:
PurSpyk!! said:
Would you like me to get your query escalated and a few more things discussed via mail/ phone?

I would have thought this would happen? Why should I have to ask to get my issues escalated, this has been going on for far too long.
Click to expand...

I know the query is there, what I'm offering here is to have a direct line of communication with someone who can talk you through absolutely everything.
 
Its not speed thats the problem with my line, the freaking ping is so bad.

110383883.png


4811d835c7.png
 
AfriGuy said:
I know the query is there, what I'm offering here is to have a direct line of communication with someone who can talk you through absolutely everything.
Click to expand...

What I need is my speed fixed, if this means I have to talk to someone so be it. I don't want someone asking for more tests, I have submitted what I was told to do, now its up to Afrihost to pull the finger out.
 
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