Afrihost Business Uncapped Feedback - 2

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Ho3n3r said:
Slow and all over the place. And not exchange related.



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My speed was also up and down quite a bit over the weekend in Irene - when I had power that is - how are things behaving this morning?
 
AfriGenie said:
My speed was also up and down quite a bit over the weekend in Irene - when I had power that is - how are things behaving this morning?
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Horrible, working on a VPN with AH connection and I kept having to wait for a response a lot from the connected servers, more than 30 seconds a few times.

On an alternate connection, it has no issues whatsoever.
 
10MB Business @ Sandton area



I've avoided complaining for a long time, but it's starting to get frustrating now. I just want the old level of service back, what changed? Is this something to do with the MTN takeover, and them trying to maximize profits or something?
 
bullzeye.za said:
10MB Business @ Sandton area



I've avoided complaining for a long time, but it's starting to get frustrating now. I just want the old level of service back, what changed? Is this something to do with the MTN takeover, and them trying to maximize profits or something?
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Last weekend we pushed through an update to our Network Management Software, the update was intended to correct a few problems, but it created a bug whereby many of our users were not receiving the correct bandwidth throughput on their accounts.

Our Team had made progress towards resolving this, and there have been improvements, but there does still appear to be some regions experiencing throughput problems.
 
AfriGenie said:
Last weekend we pushed through an update to our Network Management Software, the update was intended to correct a few problems, but it created a bug whereby many of our users were not receiving the correct bandwidth throughput on their accounts.

Our Team had made progress towards resolving this, and there have been improvements, but there does still appear to be some regions experiencing throughput problems.
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So is it, or isn't solved?
 
Orihalcon said:
So is it, or isn't solved?
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The Management Software should be operating as intended, and all users should be receiving the correct bandwidth allocation.

If anyone is not, can I ask that they please send me a PM with their ADSL username, speedtest result and a traceroute to Afrihost.com

Our Team will need to look at where the bandwidth shortfall is occurring.
 
AfriGenie said:
The Management Software should be operating as intended, and all users should be receiving the correct bandwidth allocation.

If anyone is not, can I ask that they please send me a PM with their ADSL username, speedtest result and a traceroute to Afrihost.com

Our Team will need to look at where the bandwidth shortfall is occurring.
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Please see my post in the uncapped thread regarding the massive difference in YouTube performance on uncapped and capped. Either your software is not running as it should, or your international capacity is lacking.
 
AfriGenie said:
Hi!

I just wanted to check with you, is your modem still pulling 196.43.46.190 and 196.43.42.190 as the default DNS Servers?
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No because its not on auto, ive forced it to use the AH DNS settings, but i can put it back on auto if you want.
 
Rickster said:
No because its not on auto, ive forced it to use the AH DNS settings, but i can put it back on auto if you want.
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Manual is fine, just strange that the modem is defaulting to the Telkom DNS. Is it perhaps a Telkom-branded modem?
 
Odd how over the weekend the speeds seem to finally get better, odd thing is speedtest still shows crap, but downloading seems to be fine. Was having issues streaming again though (which seems to be a serious issues on the AH network). I was using the AH DNS, streaming was crap. Changed my router to rather use the OpenDNS dns, and streaming was almost perfect?
 
PurSpyk!! said:
Odd how over the weekend the speeds seem to finally get better, odd thing is speedtest still shows crap, but downloading seems to be fine. Was having issues streaming again though (which seems to be a serious issues on the AH network). I was using the AH DNS, streaming was crap. Changed my router to rather use the OpenDNS dns, and streaming was almost perfect?
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Really?! That is very curious... And your streaming performance is consistently better with the OpenDNS?
 
AfriGenie said:
The Management Software should be operating as intended, and all users should be receiving the correct bandwidth allocation.

If anyone is not, can I ask that they please send me a PM with their ADSL username, speedtest result and a traceroute to Afrihost.com

Our Team will need to look at where the bandwidth shortfall is occurring.
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I will send the PM - all the data you request is with you, or posted here ....

A solution would be great, considering I have proven the issue to be on your side.
 
PurSpyk!! said:
Yes, I could watch the rugby, cricket etc with very few issues. With AH DNS, its a real mess.
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Would you mind running a traceroute to the streaming service using the two different DNS options, I really want to see where things go off with the Afrihost DNS.
 
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