Afrihost Business Uncapped Feedback - 2

[AfriGenie]

To add to this.

Since you know hat is wrong with your network please enlighten us on why "Video Streaming" never works even when downloads are running at full speed? Which in almost 4 months has been very rare!!!

Streaming has always been ****ty. I complained about this months ago as well. I even gave Critical Care my DSTV logon details, and they said there were never issues. I cant even watch the rugby without it streaming so badly, I am watching the first half while the game is already finished. Log on with any other ISP, and Supersport stream full screen high quality

This is partly why the network management software update was pushed through last weekend, the previous iteration was miss-classifying streaming traffic - especially from international sites - and this caused streaming to not receive the correct priority for bandwidth. The reason that this affected Supersport is that the actual servers that stream Supersport are located in Europe and not on local servers.

 

[TomasW]

Streaming has always been ****ty. I complained about this months ago as well. I even gave Critical Care my DSTV logon details, and they said there were never issues. I cant even watch the rugby without it streaming so badly, I am watching the first half while the game is already finished. Log on with any other ISP, and Supersport stream full screen high quality

I agree with you I canceled all my streaming subscriptions because of this and this is on a 20mbps line and even when I had a 40mbps line.

I just want an answer from the AfriExperts.

This is also for them.

Internet Connection Speed Recommendations

Below are Internet download speed recommendations for video streaming, courtesy of Netflix.

3.0 Megabits per second - Recommended for SD quality
5.0 Megabits per second - Recommended for HD quality
25 Megabits per second - Recommended for Ultra HD quality

 

[CataclysmZA]

I'm afraid it is not just a matter of switching off Uncapped users, as the problem is not a shortfall of bandwidth, but rather how the system allocates bandwidth to each account that connects to our ADSL systems. The primary problem being experienced by a portion of of users is that they receive throughput in fits and starts and not in a continuous stable state.

Then how do these users manage to suck up so much bandwidth? I'm sure that these "Data Kingpins" represent less than 1% of your user base, but how do they do it without being throttled to death, especially on the Home Uncapped accounts?

I mean, your highest downloader on 2Mb uncapped achieves 585.87GB in a month at just about 51c per GB. How is that sustainable for Afrihost?

 

[Hummercellc]

Well I am also now having slow speeds, erratic pings & packet loss to international, Afrihost does not seem to be perturbed by this.
If they are happy to loose R6000 from me a month so be it.....
I gave Afrihost 2 months to fix their network, enough is enough, already getting ready to move.
This is a major inconvenience for me, many hours of re-configuring for me once I have moved

EDIT: Is this not strange? Everything is back to normal , Now the question is will the 'yo-yo' affect continue?

 

[PurSpyk!!]

This is partly why the network management software update was pushed through last weekend, the previous iteration was miss-classifying streaming traffic - especially from international sites - and this caused streaming to not receive the correct priority for bandwidth. The reason that this affected Supersport is that the actual servers that stream Supersport are located in Europe and not on local servers.

Supersport has always been an issue on your network, long before you did any of these updates.

 

[CataclysmZA]

Oh, that's weird. There are only three top downloaders in the 40Mb business section. Top score is 222.77GB, second-place is 12.66GB and third is 3.3GB. I would have expected way more.



Compare that to the 40Mb Home Uncapped accounts.



Dayum. And to be clear, this is total usage from 19 October to 18 November.

 

[TomasW]

Oh, that's weird. There are only three top downloaders in the 40Mb business section. Top score is 222.77GB, second-place is 12.66GB and third is 3.3GB. I would have expected way more.

View attachment 168163

Compare that to the 40Mb Home Uncapped accounts.

View attachment 168165

Dayum.

I guess that is all of AH's 40Mbps users left.

Plus they don't have the 20Mbps accounts listed under business. I guess they don't want to put only my name there!!!

LOL

 

[CataclysmZA]

20Mb Home Uncapped is even less impressive.



None of those users are getting value for money out of their accounts, That looks like the usage I'd expect from a 2Mb line.

 

[Johnatan56]

Oh, that's weird. There are only three top downloaders in the 40Mb business section. Top score is 222.77GB, second-place is 12.66GB and third is 3.3GB. I would have expected way more.

View attachment 168163

Compare that to the 40Mb Home Uncapped accounts.

View attachment 168165

Dayum. And to be clear, this is total usage from 19 October to 18 November.

My guess is that most used Vox lines that are just slightly more expensive than 10mbps and then used a capped account instead due to pricing.

 

[CataclysmZA]

My guess is that most used Vox lines that are just slightly more expensive than 10mbps and then used a capped account instead due to pricing.

But those are uncapped accounts, as in the person with the 3.3GB account paid the full R2797 for the Business Uncapped account and pretty much paid R847 per GB. These users may have left for other ISPs in the interim, but if that's the only usage they managed to get out of it, then...

They used it for less than a full day? Then there's also the implication, which isn't good no matter how you spin it, that they only have three Business 40Mb users.

 

[Johnatan56]

But those are uncapped accounts, as in the person with the 3.3GB account paid the full R2797 for the Business Uncapped account and pretty much paid R847 per GB. These users may have left for other ISPs in the interim, but if that's the only usage they managed to get out of it, then...

They used it for less than a full day? Then there's also the implication, which isn't good no matter how you spin it, that they only have three Business 40Mb users.

Let's see how it looks tomorrow.

 

[Hummercellc]

Hop 4 still high? but things are looking better all of a sudden....

Traceroute output:
1 105-236-10-1-esr-lo.mtnbusiness.co.za (105.236.10.1) 5.601 ms 18.066 ms 15.995 ms
2 41.181.221.214 (41.181.221.214) 33.521 ms 15.642 ms 18.442 ms
3 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 15.548 ms 16.346 ms 15.510 ms
4 rb-cr-1.za--rb-dca-2.mtnns.net (196.44.31.122) 194.169 ms 195.702 ms 204.493 ms
5 ct-cr-2.za--rb-cr-1.za.mtnns.net (196.44.31.68) 62.361 ms 37.657 ms 38.190 ms
6 ct-cr-1.za--ct-cr-2.za-a.mtnns.net (196.44.31.109) 49.784 ms 71.976 ms 37.735 ms
7 am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221) 263.084 ms 239.373 ms 205.450 ms
8 ls-pr-1.uk--ls-cr-1.uk-a.mtn.net (209.212.111.83) 198.824 ms 196.854 ms 203.030 ms
9 linx.ae4-irt1.lon37.uk.as13237.net (195.66.224.99) 226.620 ms 197.117 ms 197.327 ms
10 ae1-irt1.ams01.nl.as13237.net (82.197.136.22) 187.019 ms 187.092 ms 187.502 ms
11 ae1-irt1.dus03.de.as13237.net (82.197.128.21) 189.443 ms 189.329 ms 189.229 ms
12 Primacall-FRA-9-eth11-104.de.lambdanet.net (217.71.104.82) 189.449 ms 189.349 ms 189.449 ms
13 r13-2-e8-2.netzquadrat.net (217.116.122.74) 207.191 ms 207.507 ms 207.245 ms
14 sipgate.de (217.10.79.9) 207.475 ms 207.279 ms 207.690 ms

Traceroute output:
1 105-236-10-1-esr-lo.mtnbusiness.co.za (105.236.10.1) 27.695 ms 50.598 ms 12.075 ms
2 41.181.221.214 (41.181.221.214) 16.218 ms 17.641 ms 16.258 ms
3 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 15.495 ms 20.510 ms 15.254 ms
4 rb-cr-1.za--rb-dca-2.mtnns.net (196.44.31.122) 193.664 ms 193.909 ms 193.881 ms
5 ct-cr-2.za--rb-cr-1.za.mtnns.net (196.44.31.68) 37.205 ms 36.831 ms 37.663 ms
6 ct-cr-1.za--ct-cr-2.za-a.mtnns.net (196.44.31.109) 37.240 ms 37.303 ms 37.227 ms
7 am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221) 193.652 ms 193.479 ms 194.106 ms
8 ls-pr-1.uk--ls-cr-1.uk-a.mtn.net (209.212.111.83) 196.611 ms 198.201 ms 196.359 ms
9 bbc-linx.pr01.thdow.bbc.co.uk (195.66.224.103) 185.530 ms 179.684 ms 179.849 ms
10 * * *
11 ae0.er02.cwwtf.bbc.co.uk (132.185.254.90) 197.919 ms 198.123 ms 202.514 ms
12 132.185.255.165 (132.185.255.165) 198.838 ms 198.371 ms 200.060 ms
13 fmt-vip132.cwwtf.bbc.co.uk (212.58.246.103) 198.578 ms 198.108 ms 198.105 ms

 

[AfriGenie]

But those are uncapped accounts, as in the person with the 3.3GB account paid the full R2797 for the Business Uncapped account and pretty much paid R847 per GB. These users may have left for other ISPs in the interim, but if that's the only usage they managed to get out of it, then...

They used it for less than a full day? Then there's also the implication, which isn't good no matter how you spin it, that they only have three Business 40Mb users.

Our 40Mbps Business Uncapped accounts are not as widely used as smaller Uncapped packages, in most cases they are used as a fallback account.

Our 10Mbps Business Uncapped users are probably a bit more indicative of the current network health. I think it is also worth bearing in mind that not all of our users are experiencing the throughput issue at the moment, or even to a lesser degree.

 

[CataclysmZA]

Our 10Mbps Business Uncapped users are probably a bit more indicative of the current network health. I think it is also worth bearing in mind that not all of our users are experiencing the throughput issue at the moment, or even to a lesser degree.

That's a fair assessment, given that all of those users are well over 800GB for the month. I just expected more actual business use from those 40Mb accounts, since that is an attractive proposition for businesses who have VDSL, but not Fibre.

Also, how do the regular uncapped users get such high data usage out of their accounts without being severely shaped?

 

[TomasW]

Also, how do the regular uncapped users get such high data usage out of their accounts without being severely shaped?

Good question, would also like to know that.

 

[AfriGenie]

That's a fair assessment, given that all of those users are well over 800GB for the month. I just expected more actual business use from those 40Mb accounts, since that is an attractive proposition for businesses who have VDSL, but not Fibre.

Also, how do the regular uncapped users get such high data usage out of their accounts without being severely shaped?

I think at this point most Uncapped users have replaced P2P downloads with Streaming from Netflix, Apple TV etc. A service that isn't shaped, and allows them to get the full speed of their account whenever they want to stream. We only ever shaped P2P services on our Uncapped accounts.

At the price of the 40Mbps Business Uncapped account, I think Fibre does actually become an alternative, especially for larger companies.

 

[CataclysmZA]

I think at this point most Uncapped users have replaced P2P downloads with Streaming from Netflix, Apple TV etc. A service that isn't shaped, and allows them to get the full speed of their account whenever they want to stream. We only ever shaped P2P services on our Uncapped accounts.

Yeah, that can be the reason. Or VPNs to mask whatever they are trying to do.

Does Afrihost ever intend on publishing statistics WRT how users make use of their internet connections today? Surely you have some overall and average stats compiled for percentages of FTP, NNTP, Torrent, streaming, etc. It would be a very interesting read, what with all the VoD services cropping up these days.

 

[KoolDaffy]

So it's all back to being messed up again?

Unable to do a speedtest

This is tracert

C:\Users\koolkamal>tracert www.movreel.com

Tracing route to www.movreel.com [81.17.27.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 9 ms 9 ms 105-236-11-129-esr-lo.mtnbusiness.co.za [105.236
.11.129]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Edit* managed to do a speed test which took 5 minutes



http://www.speedtest.net/result/3918441773.png

 

[AfriGenie]

Yeah, that can be the reason. Or VPNs to mask whatever they are trying to do.

Does Afrihost ever intend on publishing statistics WRT how users make use of their internet connections today? Surely you have some overall and average stats compiled for percentages of FTP, NNTP, Torrent, streaming, etc. It would be a very interesting read, what with all the VoD services cropping up these days.

It would definitely be interesting to see how the the users usage patterns have changed over the last year. I don't think that we would publish exact numbers however, as it could be construed as violating a users right to privacy.

Across our network however I can say that P2P and VoD services are roughly equal overall, which is quite outstanding in of itself.

 

[Hummercellc]

And back to absolute utter rubbish this side again....

Youtube - Can't stream anything
Sipgate.de - Packet Loss
MyBB - taking forever to open

Speedtest.net - reports full speed :wtf:

Switched back to Mweb again, just so I could post this