Afrihost Business Uncapped Feedback

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@TomasW, try Ireland as has been suggested by many folks :D.

54.247.108.9

No buffering on my connection (another provider).
 
Yuu said:
@TomasW, try Ireland as has been suggested by many folks :D.

54.247.108.9

No buffering on my connection (another provider).
Click to expand...

Thanks. What do you mean another provider? LOL :)
 
@TomasW, am not using AH Business but still provided some feedback wrt your question :). Not here to create a debate as it sometimes happens unintentionally with users on these feedback threads.
 
4 Mbps Account - line with AH

Runs at less than 2 Mbps

Raised ticket - details below.
Sat, 31 May 2014 at 12:00
ClientZone - Support Request : Uncapped ADSL
Ticket: OLQ-422-33695

Monday morning - this is the fantastic speed .....
http://speedtest.ookla.com/result/2614344448.png

Other than a very strange call from a guy called Themba ...... have had no response and no resolution to my problem.

This does not bode well for AH .........
 
Well I've been on AH for 1 day now and I've just begun my first download (GoT of course!) and I must say, I'm not impressed. I'm getting 0kb/s. There are a fortune of peers obviously, and my speedtests are flying...

Really thought the Business uncapped was completely unshaped!
 
Kayoss said:
Well I've been on AH for 1 day now and I've just begun my first download (GoT of course!) and I must say, I'm not impressed. I'm getting 0kb/s. There are a fortune of peers obviously, and my speedtests are flying...

Really thought the Business uncapped was completely unshaped!
Click to expand...

You should turn off Business Optimization. "My Connectivity - *Your package* - Account Overview"

Snap 2014-06-02 at 08.49.23.png
 
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HelterSkelter said:
You should turn off Business Optimization. "My Connectivity - *Your package* - Account Overview"

View attachment 122361
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Thank you! This worked wonders.. I'm not entirely sure why unshaped isn't a standard setting when signing up to an unshaped account.

In saying that, I had to try another torrent in order to see any improvement as there's probably too many leechers on the GoT one. I'm really starting to miss the free IS news server!

Anyone have any recommendations for a news server? I don't mind paying if the service is good... Although I'm not a very big downloader. I can't see myself exceeding 100gb a month (yes, it will probably be cheaper for me to go capped but I'd like to see how much data I use on an unshaped business account first).
 
Kayoss said:
Thank you! This worked wonders.. I'm not entirely sure why unshaped isn't a standard setting when signing up to an unshaped account.

In saying that, I had to try another torrent in order to see any improvement as there's probably too many leechers on the GoT one. I'm really starting to miss the free IS news server!

Anyone have any recommendations for a news server? I don't mind paying if the service is good... Although I'm not a very big downloader. I can't see myself exceeding 100gb a month (yes, it will probably be cheaper for me to go capped but I'd like to see how much data I use on an unshaped business account first).
Click to expand...

Afrihost has a news server, not as good as the IS one but it works.
 
TEXTILE GUY said:
So theres hope and hopeless.

4 Mbps business account running at 2,somethinhg Mbps. - So raises a support ticket ......

Hope - The techie calls me 3 hours later on same day ....

Hopeless - Has a long discussion about 10 Mbps lines and eventually tells me because I am running a 4 Meg account on a 10 Mrg line I am at 2 Megs speed???

Afriperson, please thank tech support for their prompt service, then slap them .... should the issue not be fixed - which I doubt after the strange call, I may need you to kick them in the nads....
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That sounds pretty bleak I would say - I saw in a later post that things improved - but still a pretty odd response here :(
 
Kayoss said:
Thank you! This worked wonders.. I'm not entirely sure why unshaped isn't a standard setting when signing up to an unshaped account.

In saying that, I had to try another torrent in order to see any improvement as there's probably too many leechers on the GoT one. I'm really starting to miss the free IS news server!

Anyone have any recommendations for a news server? I don't mind paying if the service is good... Although I'm not a very big downloader. I can't see myself exceeding 100gb a month (yes, it will probably be cheaper for me to go capped but I'd like to see how much data I use on an unshaped business account first).
Click to expand...

Yeah, that setting makes a huge difference. It's great for business owners but for private individuals using business, definitely something you want to turn off :)
 
just signed up for the 6mbps

and its the fastest sign up ever

wow just wow
cant wait to get home and test it :)
 
Sad day. Just heard Afrihost sold a controlling interest to MTN. That's the end of that, then.
 
10mb account here, struggling to get 1mb speeds

3538303545.png


just us?
 
garp said:
Sad day. Just heard Afrihost sold a controlling interest to MTN. That's the end of that, then.
Click to expand...

It's been an exciting day, AfriMan has covered a lot of queries already over on the official thread about this :)
 
AfriGuy said:
Sorry you feel that way, I personally think there was a lot of positive sentiment around the mail too though. We've made massive strides forward in terms of our Support team and adding numbers there, along with skill.
As Gian mentioned, there's always room to improve and we will continue to do so.

Not sure if you've chatted to AfriMan about your fault? If not I'd like to follow up on things.
Please try and understand that as hard and often we push Telkom for feedback and action on faults - at the end of the day they're responsible to allocate the tech and workload in the area. Unfortunately this isn't something that we can dictate, even though we'd really like to.
Click to expand...

It's too late, I am in the process of signing up with another ISP who does not use Telkom and has an SLA in place with regards to Service outages.
I would have expected this sort of thing to be in place between Afrihost and Telkom especially on a Business service. None of the promised calls by MANAGERS have materialised.
I have lost faith in your "Legendary Service". I will be history to Afrihost in a few weeks time.
 
CriticalConsumer said:
It's too late, I am in the process of signing up with another ISP who does not use Telkom and has an SLA in place with regards to Service outages.
I would have expected this sort of thing to be in place between Afrihost and Telkom especially on a Business service. None of the promised calls by MANAGERS have materialised.
I have lost faith in your "Legendary Service". I will be history to Afrihost in a few weeks time.
Click to expand...
No matter who you use, Telkom will always be in the picture, unfortunate but true.
 
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