Afrihost Business Uncapped Feedback

[JesseG]

So, if you are asking when we noticed the increase in latency, even though we posted it...
One can only assume that nothing has been done from 11:45am till now....
very, very disappointing....
Glad I am leaving, everyone who is having the same issue should leave as well, no point in paying for a service if you are not getting what you are promised...

 

[Bryn]

if I hand my cancellation in today, will I still have internet access to the 31 October, when can I move my line from AH...

Unless I've misunderstood AH's cancellation policy, that's right. You'll be a customer until the end of next month. They'll migrate your line back to Telkom if you instruct them to do so I imagine.

 

[AfriGuy]

Anyone know whats up with the random ping?

Tracing route to google.co.za [74.125.233.23]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 6 ms 6 ms 105-236-5-65-esr-lo.mtnbusiness.co.za [105.236.5.65]
3 25 ms 9 ms 9 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 10 ms 8 ms 16 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 11 ms 11 ms 64 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 17 ms 35 ms 15 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 169 ms 74 ms 55 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 30 ms 57 ms 30 ms 41.181.139.109
9 83 ms 63 ms 72 ms 72.14.194.74
10 63 ms 90 ms 61 ms 72.14.237.239
11 60 ms 63 ms 74 ms jnb01s07-in-f23.1e100.net [74.125.233.23]

Trace complete.

We're seeing some spikes of higher demand, which causes the latency to increase a bit

 

[JesseG]

Unless I've misunderstood AH's cancellation policy, that's right. You'll be a customer until the end of next month. They'll migrate your line back to Telkom if you instruct them to do so I imagine.

Thanks, can I move my line before month end to a different ISP instead of Telkom?

 

[Napalm]

How do i find out if i have VDSL in my area? ( i see the prices has come down nicely and it's worth while going for a 20mbit or 40mbit line.... - PS. no use in waiting for Fibre to Home...It's too pricey and the waiting time is going to be till 2020 for CPT )

 

[AfriGuy]

Thanks, can I move my line before month end to a different ISP instead of Telkom?

You can, no downtime is involved in the move.
The data will only be cancelled at the end of October - as cancellations need to be done before the 25th of every month.

 

[AfriGuy]

How do i find out if i have VDSL in my area? ( i see the prices has come down nicely and it's worth while going for a 20mbit or 40mbit line.... - PS. no use in waiting for Fibre to Home...It's too pricey and the waiting time is going to be till 2020 for CPT )

I can check this for you
Drop me a PM with your DSL number and I'll see what speeds you can achieve.

 

[Hummercellc]

Afriguy any update on Durban?

Latency now at 300ms+ local and an hour ago it was at 150ms... Usually I see 12 -18ms so this a big jump....

 

[Bona Botse]

Wow, it seems that AH & MTN have finally managed to fix Twitch. Streaming on High with no buffering at all.

 

[AfriGuy]

Afriguy any update on Durban?

Latency now at 300ms+ local and an hour ago it was at 150ms... Usually I see 12 -18ms so this a big jump....

None yet I'm afraid, seems quite inconsistent from what I can see
The minute I get any word on the increase latency I'll have it posted here.

 

[Ripstorm]

Wow, it seems that AH & MTN have finally managed to fix Twitch. Streaming on High with no buffering at all.

That's the main reason I have decided not to leave AH yet. Just hope they get the capacity issues sorted

 

[Bursty-dude]

And no answer as to why some of us ARE being throttled/shaped on Business accounts which are claimed and guaranteed to never be throttled/shaped and guaranteed to have full line speed at all times?

Ignore posts all you want, you are finally seeing customers taking hard earned money elsewhere due to this.
I am next to leave AH if this is not fixed by next week Monday.
Yes, today is the cutoff date for cancellations, but I cannot go on paying for a "premium unshaped unthrottled full line speed" product anymore.

 

[AfriGuy]

And no answer as to why some of us ARE being throttled/shaped on Business accounts which are claimed and guaranteed to never be throttled/shaped and guaranteed to have full line speed at all times?

Ignore posts all you want, you are finally seeing customers taking hard earned money elsewhere due to this.
I am next to leave AH if this is not fixed by next week Monday.

We aren't throttling/ shaping.
As mentioned in a few posts before, the increases in demand cause contention on the network - which will in turn affect some speeds.

 

[giggity]

Back to normal, just as the demand must be dropping off for the day.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |   14 |   14 |    0 |    0 |    1 |    0 |
|   105-236-10-1-esr-lo.mtnbusiness.co.za -    0 |   14 |   14 |   10 |   15 |   22 |   12 |
|                          41.181.221.214 -    0 |   14 |   14 |   20 |   34 |   80 |   34 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -    0 |   14 |   14 |   25 |   29 |   53 |   29 |
|          rb-dca-2.za--rb-cr-1.mtnns.net -    0 |   14 |   14 |   25 |   31 |   69 |   25 |
|      jh-cr-2.za--rb-cr-1.za-a.mtnns.net -    0 |   14 |   14 |   21 |   29 |   42 |   41 |
|     jh-dca-2.za--jh-cr-2.za-a.mtnns.net -    0 |   14 |   14 |   27 |   33 |   51 |   32 |
|                            google.co.za -    0 |   14 |   14 |   24 |   30 |   44 |   37 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

PLEASE! INCREASE THE CAPACITY OF THE IPC!

 

[JesseG]

Back to normal, just as the demand must be dropping off for the day.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |   14 |   14 |    0 |    0 |    1 |    0 |
|   105-236-10-1-esr-lo.mtnbusiness.co.za -    0 |   14 |   14 |   10 |   15 |   22 |   12 |
|                          41.181.221.214 -    0 |   14 |   14 |   20 |   34 |   80 |   34 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -    0 |   14 |   14 |   25 |   29 |   53 |   29 |
|          rb-dca-2.za--rb-cr-1.mtnns.net -    0 |   14 |   14 |   25 |   31 |   69 |   25 |
|      jh-cr-2.za--rb-cr-1.za-a.mtnns.net -    0 |   14 |   14 |   21 |   29 |   42 |   41 |
|     jh-dca-2.za--jh-cr-2.za-a.mtnns.net -    0 |   14 |   14 |   27 |   33 |   51 |   32 |
|                            google.co.za -    0 |   14 |   14 |   24 |   30 |   44 |   37 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

PLEASE! INCREASE THE CAPACITY OF THE IPC!

Weird that it dropped off just after 5pm
Don't think they will increase it...

 

[AfriGuy]

Back to normal, just as the demand must be dropping off for the day.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.2 -    0 |   14 |   14 |    0 |    0 |    1 |    0 |
|   105-236-10-1-esr-lo.mtnbusiness.co.za -    0 |   14 |   14 |   10 |   15 |   22 |   12 |
|                          41.181.221.214 -    0 |   14 |   14 |   20 |   34 |   80 |   34 |
|   rb-dca-2.za--qux-b.za.mtnbusiness.net -    0 |   14 |   14 |   25 |   29 |   53 |   29 |
|          rb-dca-2.za--rb-cr-1.mtnns.net -    0 |   14 |   14 |   25 |   31 |   69 |   25 |
|      jh-cr-2.za--rb-cr-1.za-a.mtnns.net -    0 |   14 |   14 |   21 |   29 |   42 |   41 |
|     jh-dca-2.za--jh-cr-2.za-a.mtnns.net -    0 |   14 |   14 |   27 |   33 |   51 |   32 |
|                            google.co.za -    0 |   14 |   14 |   24 |   30 |   44 |   37 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

PLEASE! INCREASE THE CAPACITY OF THE IPC!

Similar results to what I've seen you post before
We're doing everything we can to have this normalised. Sorry about the intermittent speed.

 

[aucampia]

We aren't throttling/ shaping.
As mentioned in a few posts before, the increases in demand cause contention on the network - which will in turn affect some speeds.

Please explain to me then how when I tried to download something with HTTP it did 17k and then died completely (i.e. all further traffic on the TCP connection was blocked) and when I switched to HTTPs (which prevented packet inspection) it went through normally ? Or is my business uncapped connection not a business uncapped connection ?

At the time my line was completely idle except for the attempted download.

THIS IS DISHONEST. FESS UP, TELL US THE TRUTH.

 

[AfriGuy]

Please explain to me then how when I tried to download something with HTTP it did 17k and then died completely (i.e. all further traffic on the TCP connection was blocked) and when I switched to HTTPs (which prevented packet inspection) it went through normally ? Or is my business uncapped connection not a business uncapped connection ?

At the time my line was completely idle except for the attempted download.

THIS IS DISHONEST. FESS UP, TELL US THE TRUTH.

It's slower than normal because, as mentioned, demand is higher than normal.
This can slow down your connection.

Please PM me some test results so I can investigate the results to confirm.

 

[aucampia]

And no answer as to why some of us ARE being throttled/shaped on Business accounts which are claimed and guaranteed to never be throttled/shaped and guaranteed to have full line speed at all times?

Ignore posts all you want, you are finally seeing customers taking hard earned money elsewhere due to this.
I am next to leave AH if this is not fixed by next week Monday.
Yes, today is the cutoff date for cancellations, but I cannot go on paying for a "premium unshaped unthrottled full line speed" product anymore.

This is all just marketing lies. Report them to the National Consumer Commission (like I did). This clearly violates your Right to Fair Value, Good Quality and Safety. At the very least we should be refunded for the time during which there was problems but Afrihost is refusing this.

Once the NCC have validated my claim I will continue to contact debt collectors to get my money back from Afrihost.

 

[aucampia]

It's slower than normal because, as mentioned, demand is higher than normal.
This can slow down your connection.

Please PM me some test results so I can investigate the results to confirm.

And somehow it just magically only kills HTTP connections that transfer specific content while not touching HTTPs connections ? Lulz, I'm not an idiot.