Afrihost Business Uncapped Feedback

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whatwhat said:
:D

I cant justify changing from a 10Mb business to the 20Mb home uncapped (as it costs the same) with all the shaping that the guys are saying happens on the normal accounts. Will consider it once the shaping has lessened.

Would love a 20Mb business account, but at double the price I am currently paying there isn't enough internet to download to justify that unless I take up some seriously hardcore fetishes.
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I get you!
Our Home Uncapped accounts are set to improve, not sure if you guys saw my post in the other thread - but we do have some plans in the pipelines to sort the shaping out once and for all :)
 
MagicDude4Eva said:
I would take that any day if you manage to convince Telkom to upgrade my mini-DSLAM (011 467 0###) (hell, even 10Mbps would already be a step up).
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Bribes will be accepted shortly ;)
The infrastructure can only improve though hey! I'm actually really excited about VDSL and quite confident in the roll outs so far. Now for Telkom just to hook up my area... or maybe I should chat to Gian about a 1:1 fibre line. Hhhhmm :p
 
AfriGuy said:
I get you!
Our Home Uncapped accounts are set to improve, not sure if you guys saw my post in the other thread - but we do have some plans in the pipelines to sort the shaping out once and for all :)
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Oooo now that sounds promising. No timeline I guess? I too would consider going onto a 10MB uncapped home account if the shaping is gone. or at least minimal!!
 
Type RSA said:
Oooo now that sounds promising. No timeline I guess? I too would consider going onto a 10MB uncapped home account if the shaping is gone. or at least minimal!!
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The shaping won't disappear, the accounts will still be subjected to shaping as we've always done - but it shouldn't be on the levels that we're currently seeing.
No timelines yet, as soon as we get them we'll pass them onto you guys :)
 
AfriGuy said:
The shaping won't disappear, the accounts will still be subjected to shaping as we've always done - but it shouldn't be on the levels that we're currently seeing.
No timelines yet, as soon as we get them we'll pass them onto you guys :)
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Sweet. Yeah I do understand that and do not expect to be unshaped ALL the time. But if we could just go back to how it was at the beginning of September, I would gladly move onto a 10mb home uncapped account.
 
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Type RSA said:
Sweet. Yeah I do understand that and do not expect to be unshaped ALL the time. But if we could just go back to how it was at the beginning of September, I would gladly move onto a 10mb home uncapped account.
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We're doing our best to get it there :)
 
killerbyte said:
and I think these issues were present for the latter part of the day a 2GB file took over 4 hours to download
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I see your 4 hour download and raise you this..

Capture_zpsee06cc1b.jpg
 
Apart from the latency issues earlier today my account has been performing top notch.

Downloaded a torrent earlier as well and averaged 324 KB/s.
 
My line is much better too. The odd latency jump, but that is linked to my exchange that Telkom needs to come and fix.
 
I am not a fan of complaining but this is me complaining!

My line has gone to hell. Speedtest doesn't even finish the download test, and P2P is barely managing 10KB/s.

And to top it all off the Afrihost lines haven't reopened after their Christmas party.

UPDATE 1:
http://testmy.net/V0BWg1k.bAjMpd8.png

UPDATE 2:
My 1GB capped account doesn't even connect. The password and login have been copy pasted from the afrihost clientzone into my router and there is no connection.

UPDATE 3:
2 phone calls lasting 20 min each and no response. SMSed Help, no response after an hour. Did a support ticket... and got the standard "do these done things to prove that the fault isnt with us"
 
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