Afrihost Business Uncapped Feedback

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xrapidx said:
I recon I'll be cancelling, it takes them 3 days to respond to a support ticket, requesting steps to be taken to troubleshoot, now I wait another 3 days? Not something I'm willing to accept at this cost.

Downloads seem to be ok, but fluctuate between 600-850KB/s - but I find streaming video's in 720p is not possible without buffering.
Click to expand...

racing route to youtube.com [173.194.34.66]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.137.1
2 8 ms 12 ms 14 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
3 29 ms 38 ms 22 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 20 ms 18 ms 20 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 31 ms 36 ms 21 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 233 ms 239 ms 194 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]

7 182 ms 172 ms 176 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
8 199 ms 187 ms 185 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
9 * 173 ms 187 ms core2.ams.net.google.com [195.69.145.100]
10 198 ms 164 ms 168 ms 209.85.254.95
11 167 ms 176 ms 224 ms 72.14.238.69
12 195 ms 189 ms 183 ms 209.85.240.29
13 182 ms 196 ms 180 ms 209.85.253.197
14 187 ms 182 ms 190 ms 209.85.253.31
15 203 ms 192 ms 179 ms lhr14s19-in-f2.1e100.net [173.194.34.66]

This looks a bit random to me, were you on wifi when you did this test?
 
I responded at 11am on Thursday, only got a response this morning, the support is advertised as 24/7 - so leaving early on a Friday has nothing to do with it.
 
Bryn26 said:
Afrihost's business and capped accounts have identical priority on their network. It's not too good to be true. I've been on business for 11 months and it's simply unshaped 24/7.
Click to expand...

wingnut771 said:
Hearing this brings me one step closer to trusting AH again, especially seeing that you are in the south where there is a lack of bandwidth still.
Click to expand...

Zertop said:
Dude. If anything. Trust Afrihost Business :D Best in the country in my opinion :P
Click to expand...

+1 to above..

My first month on AH Business now and the speeds and unshaped is amazing!

I am in Northern Suburbs, CPT..
 
Bryn26 said:
Afrihost's business and capped accounts have identical priority on their network. It's not too good to be true. I've been on business for 11 months and it's simply unshaped 24/7.
Click to expand...

Yet Twitch on 2Mbps Business Uncapped lags, while 2Mbps capped doesn't.
 
PostmanPot said:
Yet Twitch on 2Mbps Business Uncapped lags, while 2Mbps capped doesn't.
Click to expand...

I'm just passing the info along. Twitch works perfectly fine for me, both when I was on 4Mbit and now that I'm on 6Mbit.

Make sure you're using Google's DNS. As I mentioned above, my connection performs much better with it.
 
Bryn26 said:
I'm just passing the info along. Twitch works perfectly fine for me, both when I was on 4Mbit and now that I'm on 6Mbit.

Make sure you're using Google's DNS. As I mentioned above, my connection performs much better with it.
Click to expand...

It's mainly 2Mbit accounts affected, attempting to stream medium. 4Mbit should be a walk in the park on medium/high.
 
Finally at home while my downloads are slow on Business uncapped, here are my speedtests, 1st
Afrihost:
Last Result:
Download Speed: 4532 kbps (566.5 KB/sec transfer rate)
Upload Speed: 794 kbps (99.3 KB/sec transfer rate)
Latency: 12 ms
9/3/2014 17:50:14

Telkom Guest
Last Result:
Download Speed: 8481 kbps (1060.1 KB/sec transfer rate)
Upload Speed: 853 kbps (106.6 KB/sec transfer rate)
Latency: 10 ms
9/3/2014 17:52:37

Then, Logged back onto Afrihost again:
Last Result:
Download Speed: 2868 kbps (358.5 KB/sec transfer rate)
Upload Speed: 858 kbps (107.3 KB/sec transfer rate)
Latency: 12 ms
9/3/2014 17:57:06

The first and the second test are exactly where my downloads sit - this happens continually throughout the week, this is the first time I've been home to actually run speed tests at the time.

These are local server speedtests, but the results are identical to my international download speeds.

Tracing route to news.tweak-news.eu [82.197.196.44]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.137.1
2 9 ms 9 ms 9 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
3 14 ms 12 ms 14 ms 41.181.51.182
4 9 ms 9 ms 9 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
5 10 ms 10 ms 10 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 153 ms * 193 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

7 167 ms 165 ms 165 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
8 231 ms 204 ms 203 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
9 166 ms 161 ms 162 ms xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.
89]
10 199 ms 199 ms 199 ms 4.68.63.42
11 167 ms 164 ms 164 ms 195.219.150.42
12 201 ms 200 ms 201 ms 82.197.196.146
13 205 ms 201 ms 201 ms 82.197.196.44

Trace complete.
Click to expand...

Tracing route to youtube.com [173.194.34.96]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.137.1
2 8 ms 8 ms 9 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
3 12 ms 9 ms 10 ms 41.181.221.254
4 9 ms 10 ms 10 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 10 ms 12 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 190 ms 157 ms 160 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]

7 164 ms 164 ms 166 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
8 199 ms 199 ms 199 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
9 200 ms 199 ms 199 ms core2.ams.net.google.com [195.69.145.100]
10 165 ms 162 ms 171 ms 209.85.254.90
11 164 ms 165 ms 164 ms 72.14.238.153
12 163 ms 162 ms 162 ms 209.85.240.29
13 161 ms 162 ms 164 ms 209.85.253.197
14 162 ms 161 ms 161 ms 209.85.253.47
15 162 ms 162 ms 161 ms lhr14s20-in-f0.1e100.net [173.194.34.96]

Trace complete.
Click to expand...

I'm requesting a refund, can't troubleshoot this over days. This is being sold as a business product, which comes as a premium, and should have the support in place for that.
 
Last edited:
xrapidx said:
I'm requesting a refund, can't troubleshoot this over days. This is being sold as a business product, which comes as a premium, and should have the support in place for that.
Click to expand...

CT thing? Seems fine to me...

PTA-PTA


PTA-UK
 
No idea: (10mb account)
3358970296.png

3358973493.png

Seems mybb has an issue with png.

Account Overview
Account Status: Account Active
Shaping Policy: No Shaping Applied
Protocol Prioritisation: Deactivated
 
Last edited:
btw - I'm sure this account works for many people, it doesn't work for me, and I don't have time to troubleshoot it. (especially considering the slow support response times).

Most of my time I'm not at home, so I don't have the ability to do speed tests and trace routes.
 
xrapidx said:
No idea: (10mb account)
View attachment 104304

View attachment 104306

Seems mybb has an issue with png.

Account Overview
Account Status: Account Active
Shaping Policy: No Shaping Applied
Protocol Prioritisation: Deactivated
Click to expand...

Getting same performance tonight on Afrihost Capped (10meg) .... less than ideal.

Wonder what is up - considering both capped and business uncapped on MTN backbone should be unshaped and offer full line speed.

Afriman - what's going on ?
 
I get this frequently though during the day time. I'm usually not home though, so can't do much about it.

Just going to get a refund and a capped account somewhere.
 
xrapidx said:
I get this frequently though during the day time. I'm usually not home though, so can't do much about it.

Just going to get a refund and a capped account somewhere.
Click to expand...

Also put in my refund as well today for the same reasons. By the lack of support this weekend, clearly it's not a big deal to them and probably still coining it from ramming as many people onto a service that can't handle the load. Piss a few people off but the profits are worth it.
 
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