Afrihost Business Uncapped Feedback

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AfriMan said:
Yes, but that is the compounded effect of steadily increasing demand, which is predictable, and the fact that we haven't received the upgrade we ordered last year. I am pretty confident that whether we launched capped revisions or not, we would be in the same boat.
Click to expand...
How is this the customers' fault?
 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 6 ms 105-236-6-1-esr-lo.mtnbusiness.co.za [105.236.6.1]
3 9 ms 8 ms 9 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 13 ms 9 ms 9 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 21 ms 10 ms 10 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 9 ms 8 ms 9 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 39 ms 30 ms 31 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 27 ms 27 ms 27 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
9 30 ms 27 ms 27 ms 196.30.1.39
10 30 ms 30 ms 30 ms 196.31.220.21
11 668 ms 243 ms 100 ms 196.31.63.202
12 182 ms 370 ms 320 ms 196.30.42.133
13 387 ms 308 ms 137 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

http://www.speedtest.net/my-result/3408773427

Afri* I have been waiting on a manager to call me, this was promised by Chris since everytime I send an email I get a different response from a different agent, Kyle, Arnold, Daryl, Chris et al. This is under fault #BXE-939-76492
 
8-BALL said:
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 7 ms 6 ms 105-236-6-1-esr-lo.mtnbusiness.co.za [105.236.6.1]
3 9 ms 8 ms 9 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 13 ms 9 ms 9 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 21 ms 10 ms 10 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 9 ms 8 ms 9 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 39 ms 30 ms 31 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 27 ms 27 ms 27 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
9 30 ms 27 ms 27 ms 196.30.1.39
10 30 ms 30 ms 30 ms 196.31.220.21
11 668 ms 243 ms 100 ms 196.31.63.202
12 182 ms 370 ms 320 ms 196.30.42.133
13 387 ms 308 ms 137 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

http://www.speedtest.net/my-result/3408773427

Afri* I have been waiting on a manager to call me, this was promised by Chris since everytime I send an email I get a different response from a different agent, Kyle, Arnold, Daryl, Chris et al. This is under fault #BXE-939-76492
Click to expand...

Sorry about the delays, I'll follow up with Kyle to see if there's any feedback on this.
 
I am also having streaming issues tonight. Everything I try stream buffers like crazy. This is pathetic. So sick of this. Afrihost fix your business uncapped accounts now.
 
AfriMan said:
I've asked several different people to assist you with the issues you've brought and I am genuinely confused because I know you specifically asked us to get you moved to another exchange or port on the exchange, so this is news to me.

But I will be happy to ask them to look into this again if you are now reporting different information, and we need to look at this issue again - or from scratch.

This is also the first I am hearing of a billing issue, not sure if you raised that with me, but I can also look into that for you. I think you are commenting about marks/notes made against you based on a previous poster's comments, but that is not the case with any of our clients, we don't make personal assumptions or judgements on our clients, we simply not pertinent facts to better enable us to provide a service to our clients.

I'm hoping you'll PM me some more detail. I get the sense that you're pretty angry from your responses, but I can only help if we work together on this. If you're willing to do that, then let's get started on this :)
Click to expand...

Will do... right now, I think that I am going through what most are, so it might be best to wait and see if things improve with the new capacity. I will pm you a little later with the details regarding the billing issue on the other account. Any help couldn't hurt, and thank you ;)
 
cortexenslaver said:
Will do... right now, I think that I am going through what most are, so it might be best to wait and see if things improve with the new capacity. I will pm you a little later with the details regarding the billing issue on the other account. Any help couldn't hurt, and thank you ;)
Click to expand...

EISH... I spoke too soon... SSH to my VPS @35kB/s N O O I T :(
 
Must say, this account is currently useless. getting less than 1mbps down on my 4mbps line. Really really really frustrating when trying to watch a livestream!!
 
cortexenslaver said:
10MB AH Business:

http://speedtest.ookla.com/result/2557000509.png
http://speedtest.ookla.com/result/2557001980.png
http://speedtest.ookla.com/result/2557002792.png

The above is choppy as hell... bursts for a split second, then halts.

1GB MWEB CAPPED:

http://speedtest.ookla.com/result/2557008595.png
http://speedtest.ookla.com/result/2557009357.png
http://speedtest.ookla.com/result/2557010520.png
Click to expand...

I tried to test the 3GB AXXESS FREE account, but it claims I am capped. I only used it on Sunday evening to do comparative speed tests, and then got back onto my AH Business.... it has also now disappeared from their (Axxess) panel (CCP).
 
Last edited:
EISH... just saw that it was only for the month that one signs up for it, then it dies.
Wish I had read that before signing up on Sunday... got only 2 days out of it - SILLY ME :whistle:
 
I managed a few more speed tests... so here they all are again for comparison.

10MB AH Business:

http://speedtest.ookla.com/result/2557000509.png
http://speedtest.ookla.com/result/2557001980.png
http://speedtest.ookla.com/result/2557002792.png

The above is choppy as hell... bursts for a split second, then halts.

1GB MWEB CAPPED:

http://speedtest.ookla.com/result/2557008595.png
http://speedtest.ookla.com/result/2557009357.png
http://speedtest.ookla.com/result/2557010520.png

3GB AXXESS FREE:

http://speedtest.ookla.com/result/2557033258.png
http://speedtest.ookla.com/result/2557035435.png
http://speedtest.ookla.com/result/2557036215.png

Strange how the fastest and most stable of the lot above is the Axxess account, and then the MWEB.
I just don't understand how the same line performs so much better on ANYTHING, other than my "unshaped Business" account?
Even more strange is that Axxess is also on MTN, also has bandwidth/capacity issues, yet it is flying at the moment - go figure :wtf:
 
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