Afrihost Business Uncapped Feedback

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efitol said:
ADSL is still a bad choice when you're clearly so reliant on Internet connectivity. I don't want to tell you how to run your business but you get what you pay for. If those more expensive services were as reliable as ADSL then they wouldn't exist at the prices they do.


It can be sugarcoated ad infinitum but the fact remains that it's ADSL, a best effort service. If the company is reliant on stable Internet then this needs to be worked into the company's costing model.
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Best Effort does not encompass 2 months of dodgy and erratic line behaviour on an Unshaped BUSINESS account.... especially when other capped offerings from the same ISP seem to perform better :erm:
 
cortexenslaver said:
Will not load in Chrome... but IE11 seems to work
I have been having weird page faults on this business account. Sometimes pages load fine in IE11, but not in Chrome, while other times it is the reverse.

...and NO.... there is nothing wrong with my line, or PC :p
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Our team has been running some updates on the ClientZone today - I also saw the error, but very briefly. Should be fixed up now :)
 
cortexenslaver said:
Were they also working on your website???
Pages didn't look quite right in Chrome either?
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Not that I'm aware of, our Dev guys ran some DNS rotations around the ClientZone - this shouldn't have affected the main site though.
Are items looking out of place? I'm on Chrome now and can't seem to spot anything obvious on my end.
 
AfriGuy said:
Not that I'm aware of, our Dev guys ran some DNS rotations around the ClientZone - this shouldn't have affected the main site though.
Are items looking out of place? I'm on Chrome now and can't seem to spot anything obvious on my end.
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Seems to be fine now, but earlier the images in the slider weren't showing... about 2 hours ago?
 
cortexenslaver said:
Best Effort does not encompass 2 months of dodgy and erratic line behaviour on an Unshaped BUSINESS account.... especially when other capped offerings from the same ISP seem to perform better :erm:
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That's exactly what best effort means. Telkom markets it that way and so cannot give SLAs to suppliers, and so in turn they cannot give us SLAs. No one would think any less of you if you just leave for greener pastures while ensuring that the whole world knows what a crappy experience you had. But going on a tirade against the company reps was just juvenile.
 
efitol said:
That's exactly what best effort means. Telkom markets it that way and so cannot give SLAs to suppliers, and so in turn they cannot give us SLAs. No one would think any less of you if you just leave for greener pastures while ensuring that the whole world knows what a crappy experience you had. But going on a tirade against the company reps was just juvenile.
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Not as juvenile than the Afrihost response. Are you determined to keep this topic alive in here? I think the company reps would prefer for it to move along, as these matters have moved to other dedicated forum threads.
 
efitol said:
That's exactly what best effort means. Telkom markets it that way and so cannot give SLAs to suppliers, and so in turn they cannot give us SLAs. No one would think any less of you if you just leave for greener pastures while ensuring that the whole world knows what a crappy experience you had. But going on a tirade against the company reps was just juvenile.
Click to expand...

Maybe so, but AH has SLA's in place with Telkom, so why has it taken so long? Blaming it on Telkom while still signing up new clients, doesn't do anything for the stability of said "best effort service". This is where everything broke down... I agree with some of your statement regarding complaining, but if we as consumers in South Africa do not complain, then NOTHING will ever get better. You can also expect a lot more people getting really heated, and more of the same that you have witnessed in this thread -

regretable, YES... understandable, YES... juvenile, MAYBE... necessary to complain, ABSOLUTELY. I think, in life, it is not about WHAT you do, or say... but the way you do, or say it.

I am guilty of the same... there may be many others, too. It still doesn't change the fact that a service was paid for, but NOT delivered.

THE END :p
 
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efitol said:
That's exactly what best effort means. Telkom markets it that way and so cannot give SLAs to suppliers, and so in turn they cannot give us SLAs. No one would think any less of you if you just leave for greener pastures while ensuring that the whole world knows what a crappy experience you had. But going on a tirade against the company reps was just juvenile.
Click to expand...

This has *nothing* to do with best service. This has *everything* to do with the lack of planing, and the lack of timeously ordering of additional capacity.

I have a water pipe - water flows through the pipe under pressure at a rate of 10Ltr per minute. Every now and again there is a small leak where water leaks out of the pipe (THAT is best effort).

Now I have the same pipe - water flows through the pipe. With the same amount of leaks and the same amount of pressure, I am now only getting 1Ltr per minute through that same pipe. This is NOT best effort, this is a BLOCKAGE. A lack of capacity. A lack of planning.

Please don't come here and try and 'sugar coat' this. It's a ROYAL fsck up, it rests squarly on Afrihost, and untill they take responsibility and take serious corrective measures to correct the shortage of capacity, as well as corrective measures to regain their users trust this is going to go nowhere. And that includes the complaining. It will continue and continue and continue untill they pull up their socks (as a business, not only as a shortage of IPC capacity), or they dissapear.

Just because they unilaterally close accounts, does NOT make the problem go away. Just because they avoid providing answers and addressing issues, does NOT make the problem go away. Frankly, if it was my account that was closed, I would *especially* bitch and moan... I mean, what's there to loose?
 
savage said:
This has *nothing* to do with best service. This has *everything* to do with the lack of planing, and the lack of timeously ordering of additional capacity.

I have a water pipe - water flows through the pipe under pressure at a rate of 10Ltr per minute. Every now and again there is a small leak where water leaks out of the pipe (THAT is best effort).

Now I have the same pipe - water flows through the pipe. With the same amount of leaks and the same amount of pressure, I am now only getting 1Ltr per minute through that same pipe. This is NOT best effort, this is a BLOCKAGE. A lack of capacity. A lack of planning.

Please don't come here and try and 'sugar coat' this. It's a ROYAL fsck up, it rests squarly on Afrihost, and untill they take responsibility and take serious corrective measures to correct the shortage of capacity, as well as corrective measures to regain their users trust this is going to go nowhere. And that includes the complaining. It will continue and continue and continue untill they pull up their socks (as a business, not only as a shortage of IPC capacity), or they dissapear.

Just because they unilaterally close accounts, does NOT make the problem go away. Just because they avoid providing answers and addressing issues, does NOT make the problem go away. Frankly, if it was my account that was closed, I would *especially* bitch and moan... I mean, what's there to loose?
Click to expand...

I agree with you, I need sleep though :)
 
savage said:
This has *nothing* to do with best service. This has *everything* to do with the lack of planing, and the lack of timeously ordering of additional capacity.

I have a water pipe - water flows through the pipe under pressure at a rate of 10Ltr per minute. Every now and again there is a small leak where water leaks out of the pipe (THAT is best effort).

Now I have the same pipe - water flows through the pipe. With the same amount of leaks and the same amount of pressure, I am now only getting 1Ltr per minute through that same pipe. This is NOT best effort, this is a BLOCKAGE. A lack of capacity. A lack of planning.

Please don't come here and try and 'sugar coat' this. It's a ROYAL fsck up, it rests squarly on Afrihost, and untill they take responsibility and take serious corrective measures to correct the shortage of capacity, as well as corrective measures to regain their users trust this is going to go nowhere. And that includes the complaining. It will continue and continue and continue untill they pull up their socks (as a business, not only as a shortage of IPC capacity), or they dissapear.

Just because they unilaterally close accounts, does NOT make the problem go away. Just because they avoid providing answers and addressing issues, does NOT make the problem go away. Frankly, if it was my account that was closed, I would *especially* bitch and moan... I mean, what's there to loose?
Click to expand...

AGREED.... you have to solve the problem, or make alternative arrangements for your clients. Especially when you are in the service delivery game ;)
 
savage said:
This has *nothing* to do with best service. This has *everything* to do with the lack of planing, and the lack of timeously ordering of additional capacity.

I have a water pipe - water flows through the pipe under pressure at a rate of 10Ltr per minute. Every now and again there is a small leak where water leaks out of the pipe (THAT is best effort).

Now I have the same pipe - water flows through the pipe. With the same amount of leaks and the same amount of pressure, I am now only getting 1Ltr per minute through that same pipe. This is NOT best effort, this is a BLOCKAGE. A lack of capacity. A lack of planning.

Please don't come here and try and 'sugar coat' this. It's a ROYAL fsck up, it rests squarly on Afrihost, and untill they take responsibility and take serious corrective measures to correct the shortage of capacity, as well as corrective measures to regain their users trust this is going to go nowhere. And that includes the complaining. It will continue and continue and continue untill they pull up their socks (as a business, not only as a shortage of IPC capacity), or they dissapear.

Just because they unilaterally close accounts, does NOT make the problem go away. Just because they avoid providing answers and addressing issues, does NOT make the problem go away. Frankly, if it was my account that was closed, I would *especially* bitch and moan... I mean, what's there to loose?
Click to expand...

You'd swear someone just invaded your house and declared himself the owner. All that anger and you can just go knock on the next ISP's door and be welcomed with open arms. If you're THAT reliant on the Internet you really shouldn't be on ADSL. It has proven time and time again that it isn't the most reliable of connections. And it's not like AH locks us down with contracts or whatever. So when they create these so called ROYAL fsck ups, just leave. You and jeanres's tirades solve absolutely nothing.
 
efitol said:
You'd swear someone just invaded your house and declared himself the owner. All that anger and you can just go knock on the next ISP's door and be welcomed with open arms. If you're THAT reliant on the Internet you really shouldn't be on ADSL. It has proven time and time again that it isn't the most reliable of connections. And it's not like AH locks us down with contracts or whatever. So when they create these so called ROYAL fsck ups, just leave. You and jeanres's tirades solve absolutely nothing.
Click to expand...

We've been through this. I've paid for a service. Deliver that service, or give me back my money.
 
efitol said:
You'd swear someone just invaded your house and declared himself the owner. All that anger and you can just go knock on the next ISP's door and be welcomed with open arms. If you're THAT reliant on the Internet you really shouldn't be on ADSL. It has proven time and time again that it isn't the most reliable of connections. And it's not like AH locks us down with contracts or whatever. So when they create these so called ROYAL fsck ups, just leave. You and jeanres's tirades solve absolutely nothing.
Click to expand...

When you have been happy with a service for a considerable period and then it goes pear shaped, the mature thing to do is not to leave. The mature thing is to find a solution and attempt to resolve the issues in a forum like this (or via support or facebook or twitter) so that you can return to your previous happy state. Moving onto another service provider and taking a leap into the unknown is not such a trivial matter.
 
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