isabelladol
Active Member
Usually I'd be excited for the weekend, but this is when my internet goes to **** 
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Afrihost Business Uncapped Feedback
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wingnut771
Honorary Master
On my second double JD on the rock's already
Maybe later when I've got some liquid courage, I might take up Jeans fight, maybe there should be a petition from us?
wingnut771
Honorary Master
Usually I'd be excited for the weekend, but this is when my internet goes to ****
Again, what did Charl say from TelkomZA?
isabelladol
Active Member
Haven't gotten any response yet.
isabelladol
Active Member
I can't sign up for a free capped account from ClientZone it seems.
wingnut771
Honorary Master
That shouldn't be the case, unless Critical Care have made it clear that there is nothing further we can do - but then the ticket would be closed completely.
Can you PM me so I can follow up with them on this?
Please PM me, let's see what's happening. It may conflict with a product you already have.
We've experimented with different options over the years, and the one man one ticket system doesn't work so well when you're running a 24/7 7 days a week operation. It means a slower turnaround time for the individual client.
The only problem I see with that is that support ticket must be as detailed as possible so that we can make sure our guys can read through fully and ensure they have the info they need.
Gatecrasher
Executive Member
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Either that, or AH having put up the network notice (item 1) have now moved onto the second item on my "IPC delayed list": No new sign-ups.
wingnut771
Honorary Master
Could you possibly log onto your router and post your stats
Z
@ isabelladol
Just incase you're wondering what the question is:
That would be your SNR (signal to noise ratio) and attenuation ADSL line statistics. (High SNR good, high Atten bad). Sync rate is also important as that can have an influence on the stats.
Log into your router and have a squizz around for ADSL or DSL or something like that
If you're a techno wizz, then I apologise for insulting your intelligence
isabelladol
Active Member
Here are the stats
Jabberwocky
Expert Member
In defense of Afrihost...
excellent support....
Imagine Telkom trying to explain themselves like afriman did in this thread!
My personal experience is as follows:
I Logged a call with Afrihost last Sunday displaying abysmal internet speeds.
they told me that my issue was with telkom
After some denial, It turned out to be the case "the idea of it being a Telkom fault is too horrible to admit"
I logged a call with telkom (you have to log a call online, and when you do it an automated response is sent via sms), yes, my money is good enough for them to call me when I have an outstanding bill, but when they are not delivering on their end of the bargain, you never even get to talk to an actual person.
Meanwhile I had a whole conversation with afrihost staff via clientzone, with them trying to sort out my line (which is not their job)
Thanks Thandiwe, Ronny and Sanushen for sorthing me out
and especially AfriMan, for going taking the abuse that you did
Looks like my line is sorted out now
I`ll stick with afrihost a bit longer, even if only for the support
excellent support....
Imagine Telkom trying to explain themselves like afriman did in this thread!
My personal experience is as follows:
I Logged a call with Afrihost last Sunday displaying abysmal internet speeds.
they told me that my issue was with telkom
After some denial, It turned out to be the case "the idea of it being a Telkom fault is too horrible to admit"
I logged a call with telkom (you have to log a call online, and when you do it an automated response is sent via sms), yes, my money is good enough for them to call me when I have an outstanding bill, but when they are not delivering on their end of the bargain, you never even get to talk to an actual person.
Meanwhile I had a whole conversation with afrihost staff via clientzone, with them trying to sort out my line (which is not their job)
Thanks Thandiwe, Ronny and Sanushen for sorthing me out
and especially AfriMan, for going taking the abuse that you did
Looks like my line is sorted out now
I`ll stick with afrihost a bit longer, even if only for the support
Last edited:
wingnut771
Honorary Master
Hey
Have a look at this:
http://www.naschenweng.info/2008/10/16/adsl-significance-of-snr-and-attenuation
Looking at your stats with my limited jack of all trades knowledge, all looks good except for SNR on the upload side.
I also have a 4mb line, my stats are:
SNR - down - up
30db 25db
Atten - down - up
14db 22db
A good thumb suck IMO is if the line is bad all the time, then I would say it's a line fault. If it's only at certain times then I would blame congestion at the exchange.
So, if it's all the time then I would log a "noisy line" fault and make sure they check/reseat all connections between your wall socket and the exchange.
If it's only sometimes, then PM TelkomZA, but be nice (even though you must be pulling your hair out by now) as you catch more flies with honey and with ****
He/she/they took a couple of days to reply when I PM'ed him/her/them, although, I didn't have any problem, I just wanted to know if it was possible for me to get 10mb speed, which they could and did answer (although the news wan't good - max 4mb, no plans to upgrade the mini-dslam anytime soon
). I drive past it every day, maybe I should accidentally crash into it one day and blame it on a puppy running across the road which will be more plausible than pouring petrol and burning it to the ground like a service delivery protest. I'll hold off on that strategy for now as there isn't any exchange congestion, and I like to follow the rule that if it ain't broke don't fix it, so although 10mb would be nice, 4mb is sufficient If it's something more serious like an exchange problem (which is out of their hands and is handled by another department which is more secretive than the CIA) then I have formed the opinion (from what I've seen here on the forums) that they tend to ignore the more difficult problems/questions, this is why I say it's best to be as sweet as pie, which will improve your chances of getting a reply.
Also, you say that Telkom have been around to check your setup, and they say all is fine?
Apparently not all telkom techs are equal so keep logging a "noisy line" fault online if your problem is all the time and hopefully you will get one of the competent ones.
If it's only sometimes and it's the exchange, then I suggest you try all the avenues and don't give up, keep pressure on them, maybe petition your neighbours (by the way, what are your neighbours' experience like ie; is it just you?) around you to bug Telkom until they can't ignore you guys anymore, but this is Telkom we're talking about, and they pretty much do their own thing no matter who complains. I've heard of guys hassling them for 2 years before they finally upgraded the exchange.
Or speak to Pam Golding to see what area has working ADSL and move
Hope this helps
Last edited:
Jabberwocky
Expert Member
Hey
Have a look at this:
http://www.naschenweng.info/2008/10/16/adsl-significance-of-snr-and-attenuation
Looking at your stats with my limited jack of all trades knowledge, all looks good except for SNR on the upload side.
I also have a 4mb line, my stats are:
SNR - down - up
30db 25db
Atten - down - up
14db 22db
A good thumb suck IMO is if the line is bad all the time, then I would say it's a line fault. If it's only at certain times then I would blame congestion at the exchange.
So, if it's all the time then I would log a "noisy line" fault and make sure they check/reseat all connections between your wall socket and the exchange.
If it's only sometimes, then PM TelkomZA, but be nice (even though you must be pulling your hair out by now) as you catch more flies with honey and with ****
He/she/they took a couple of days to reply when I PM'ed him/her/them, although, I didn't have any problem, I just wanted to know if it was possible for me to get 10mb speed, which they could and did answer (although the news wan't good - max 4mb, no plans to upgrade the mini-dslam anytime soon
If it's something more serious like an exchange problem (which is out of their hands and is handled by another department which is more secretive than the CIA) then I have formed the opinion (from what I've seen here on the forums) that they tend to ignore the more difficult problems/questions, this is why I say it's best to be as sweet as pie, which will improve your chances of getting a reply.
Also, you say that Telkom have been around to check your setup, and they say all is fine?
Apparently not all telkom techs are equal so keep logging a "noisy line" fault online if your problem is all the time and hopefully you will get one of the competent ones.
If it's only sometimes and it's the exchange, then I suggest you try all the avenues and don't give up, keep pressure on them, maybe petition your neighbours (by the way, what are your neighbours' experience like ie; is it just you?) around you to bug Telkom until they can't ignore you guys anymore, but this is Telkom we're talking about, and they pretty much do their own thing no matter who complains. I've heard of guys hassling them for 2 years before they finally upgraded the exchange.
Or speak to Pam Golding to see what area has working ADSL and move
Hope this helps
jirre
the **** we have to go through to get what we pay for
wingnut771
Honorary Master
wingnut771
Honorary Master
Sign up for a free account from someone like WA (anybody not on MTN network) and see if your speeds are still slow, if they are then Telkom is enemy no.1 but if not and is fine then feel free to blame the ISP, and in my experience, is a sign to look elsewhere as it means the ISP is having capacity issues, these problems take a long time to resolve and best to look for another provider.
TEXTILE GUY
Honorary Master
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