Afrihost Business Uncapped Feedback

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PurSpyk!! said:
I must say my speed today has been great managed to download 23GB and that was not even downloading all day. This is a change as its been really crap recently.
Click to expand...

Glad to hear that things have improved for you. Let's hope demand stays like this until we get the upgrade. I imagine with the long weekend coming, maybe demand will be less over this week.
 
Jabberwocky said:
In defense of Afrihost...

excellent support....

Imagine Telkom trying to explain themselves like afriman did in this thread!

My personal experience is as follows:

I Logged a call with Afrihost last Sunday displaying abysmal internet speeds.
they told me that my issue was with telkom
After some denial, It turned out to be the case "the idea of it being a Telkom fault is too horrible to admit"

I logged a call with telkom (you have to log a call online, and when you do it an automated response is sent via sms), yes, my money is good enough for them to call me when I have an outstanding bill, but when they are not delivering on their end of the bargain, you never even get to talk to an actual person.

Meanwhile I had a whole conversation with afrihost staff via clientzone, with them trying to sort out my line (which is not their job)

Thanks Thandiwe, Ronny and Sanushen for sorthing me out
and especially AfriMan, for going taking the abuse that you did
Looks like my line is sorted out now

I`ll stick with afrihost a bit longer, even if only for the support
Click to expand...

I'm glad to hear that you're happy with the service we provide and that you'll continue to trust us with your services. I really do believe that we'll always do what's in our client's best interest :)
 
mugikhan said:
I just have a quick question...How would I go about getting my noise margin fixed. I used to be able to use 10megs around the December holidays without any issues but now all of a sudden I can't go higher than 6 megs because of the Noise margin on my line. I contacted Afrihost but they just logged a fault and did not say how Telkom would go about fixing the problem. I have attached an image and yes, it is a brand new router...

View attachment 111718
Click to expand...

Noise Margin and Attenuation are usually a function of the quality of the cabling in your area and the distance from the exchange. In some cases, replacing cabling, or upgrading fibre to the exchange or DP does make a huge improvement, but that's generally scheduled by Telkom - not in response to a fault.

General fixes implemented by technicians only usually marginally improve these stats. Also, if distance is the determining factor - you may need to wait until Telkom build more infrastructure in your area.
 
Afriman,

Something has gone pear shaped in KZN,

Latency is usually 18 to 20 ms to local sites now I am getting this, started at 9 this morning....

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 9 ms 9 ms 9 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
3 160 ms 168 ms 157 ms 41.181.222.42
4 177 ms 182 ms 190 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]
5 223 ms 225 ms 231 ms jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]
6 180 ms 173 ms 175 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
7 181 ms 180 ms 181 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.165.119]
8 188 ms 208 ms 191 ms 196.30.1.39
9 206 ms 205 ms 209 ms 196.31.220.21
10 210 ms 210 ms 204 ms 196.31.63.202
11 217 ms 216 ms 218 ms 196.30.42.133
12 184 ms 186 ms 188 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

I have tested with a Mweb Account and the latency normal.....
 
Hummercellc said:
Afriman,

Something has gone pear shaped in KZN,

Latency is usually 18 to 20 ms to local sites now I am getting this, started at 9 this morning....

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 9 ms 9 ms 9 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
3 160 ms 168 ms 157 ms 41.181.222.42
4 177 ms 182 ms 190 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]
5 223 ms 225 ms 231 ms jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]
6 180 ms 173 ms 175 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
7 181 ms 180 ms 181 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.165.119]
8 188 ms 208 ms 191 ms 196.30.1.39
9 206 ms 205 ms 209 ms 196.31.220.21
10 210 ms 210 ms 204 ms 196.31.63.202
11 217 ms 216 ms 218 ms 196.30.42.133
12 184 ms 186 ms 188 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

I have tested with a Mweb Account and the latency normal.....
Click to expand...

The KZN looks quite busy today, but not sure if it would result in latency results like this :( I'll follow up with the team and see what they say.
 
daily.gif
weekly.gif

Ticket #SEA-523-44787]

My Web Africa account gives double the average speed compared to my Afrihost Business Premium account :(
 
Last edited:
Seems I did jinx it. Been a steaming pile of doggydoo the last few hours.
 
Finally got a reply from TelkomZA today.

"As per our ADSl test tools, we checked the exchange you are attached to - Congella 4 - the utilization graph shows no errors, the Bandwidth Uplink is only operating at 14% , which means this exchange isn't being utilized during office and peak times. more than enough capacity available. There seems to be IPC issues at Afrihost side which they are in the process of ironing out."

So if it's not the exchange congestion, which has been the common blame lately, then the only thing to blame is the IPC issue for now I guess. Hoping when Telkom finally decides to deliver things will improve.
 
isabelladol said:
Finally got a reply from TelkomZA today.

"As per our ADSl test tools, we checked the exchange you are attached to - Congella 4 - the utilization graph shows no errors, the Bandwidth Uplink is only operating at 14% , which means this exchange isn't being utilized during office and peak times. more than enough capacity available. There seems to be IPC issues at Afrihost side which they are in the process of ironing out."

So if it's not the exchange congestion, which has been the common blame lately, then the only thing to blame is the IPC issue for now I guess. Hoping when Telkom finally decides to deliver things will improve.
Click to expand...

Try with another ISP account. If you still have poor results, then I blame the line, as your upload stats look dodgy.
 
isabelladol said:
Finally got a reply from TelkomZA today.

"As per our ADSl test tools, we checked the exchange you are attached to - Congella 4 - the utilization graph shows no errors, the Bandwidth Uplink is only operating at 14% , which means this exchange isn't being utilized during office and peak times. more than enough capacity available. There seems to be IPC issues at Afrihost side which they are in the process of ironing out."

So if it's not the exchange congestion, which has been the common blame lately, then the only thing to blame is the IPC issue for now I guess. Hoping when Telkom finally decides to deliver things will improve.
Click to expand...

Are you able to replicate the issues on the Telkom guest account?
 
I've tried an Afrihost capped and uncapped account, the Telkom guest account and the free Axxess capped account, all give the same kinds of results. Speeds were really great this weekend, but now they're starting to fluctuate a bit again.
 
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isabelladol said:
I've tried an Afrihost capped and uncapped account, the Telkom guest account and the free Axxess capped account, all give the same kinds of results. Speeds were really great this weekend, but now they're started to fluctuate a bit again.
Click to expand...

All are on MTN (except Telkom) so, you really need to test an ISP on another backbone. I've PM'd you.
 
isabelladol said:
I've tried an Afrihost capped and uncapped account, the Telkom guest account and the free Axxess capped account, all give the same kinds of results. Speeds were really great this weekend, but now they're starting to fluctuate a bit again.
Click to expand...

Does your latency stay pretty much the same across all the accounts too though?
 
AfriGuy said:
Could you paste up a traceroute please?
Click to expand...

traceroute to afrihost.co.za (197.242.144.102), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.094 ms 1.027 ms 0.989 ms
2 105-236-0-129-esr-lo.mtnbusiness.co.za (105.236.0.129) 218.361 ms 93.374 ms 232.274 ms
3 41.181.222.42 (41.181.222.42) 161.384 ms 306.780 ms 307.141 ms
4 ng-mse-1--ng-cr-1-a.za.mtnns.net (196.44.27.68) 322.214 ms 116.114 ms 99.677 ms
5 jh-cr-1.za--ng-cr-1.za.mtnns.net (196.44.31.176) 146.480 ms * 151.681 ms
6 rb-cr-2.za--jh-cr-1.za.mtnns.net (196.44.0.43) 130.090 ms 101.438 ms 109.324 ms
7 qux--rb-dca-2.za-b.za.mtnbusiness.net (41.181.165.119) 115.677 ms 111.671 ms 175.557 ms
8 196.31.220.10 (196.31.220.10) 142.050 ms 139.537 ms
196.30.1.53 (196.30.1.53) 140.408 ms
9 196.31.220.21 (196.31.220.21) 112.792 ms
196.31.220.25 (196.31.220.25) 106.450 ms 133.424 ms
10 196.31.63.202 (196.31.63.202) 255.946 ms 128.104 ms
196.31.63.206 (196.31.63.206) 159.734 ms
11 196.30.42.133 (196.30.42.133) 170.076 ms 374.264 ms 328.245 ms
12 cms-gm.afrihost.com (197.242.144.102) 286.112 ms !Z 193.697 ms !Z 149.549 ms !Z
 
isabelladol said:
traceroute to afrihost.co.za (197.242.144.102), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.094 ms 1.027 ms 0.989 ms
2 105-236-0-129-esr-lo.mtnbusiness.co.za (105.236.0.129) 218.361 ms 93.374 ms 232.274 ms
3 41.181.222.42 (41.181.222.42) 161.384 ms 306.780 ms 307.141 ms
4 ng-mse-1--ng-cr-1-a.za.mtnns.net (196.44.27.68) 322.214 ms 116.114 ms 99.677 ms
5 jh-cr-1.za--ng-cr-1.za.mtnns.net (196.44.31.176) 146.480 ms * 151.681 ms
6 rb-cr-2.za--jh-cr-1.za.mtnns.net (196.44.0.43) 130.090 ms 101.438 ms 109.324 ms
7 qux--rb-dca-2.za-b.za.mtnbusiness.net (41.181.165.119) 115.677 ms 111.671 ms 175.557 ms
8 196.31.220.10 (196.31.220.10) 142.050 ms 139.537 ms
196.30.1.53 (196.30.1.53) 140.408 ms
9 196.31.220.21 (196.31.220.21) 112.792 ms
196.31.220.25 (196.31.220.25) 106.450 ms 133.424 ms
10 196.31.63.202 (196.31.63.202) 255.946 ms 128.104 ms
196.31.63.206 (196.31.63.206) 159.734 ms
11 196.30.42.133 (196.30.42.133) 170.076 ms 374.264 ms 328.245 ms
12 cms-gm.afrihost.com (197.242.144.102) 286.112 ms !Z 193.697 ms !Z 149.549 ms !Z
Click to expand...

Looks very much like exchange issues :(

Could you try running my "Is it my Line" tool in my sig :)

Z
 
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