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Question of the Day: Which legendary musicians or bands have you seen live?
Afrihost Business Uncapped Feedback
- Thread starter Lino
- Start date
- Status
Just decided to clean up my desk area, dust stuff off, turned router off to neaten cables.
Just my luck that when I decide to clean, the internet breaks.
Other than that, been getting great speeds these past few weeks.
No! Sorry about that. Just leave your router on. We're seeing some clients auth after a few attempts - so it may just sort itself out after a while.
Pho3nix
The Legend
Just some constructive criticism. An email asking your customers not to reset their modems would have gone a long way.
Reset my modem trying to figure out why again I was getting lackluster speeds only then to figure out that this was a big problem you were experiencing.
geez...
Reset my modem trying to figure out why again I was getting lackluster speeds only then to figure out that this was a big problem you were experiencing.
geez...
Remember that only clients starting new sessions were affected, and chances are that if you're unhappy with your performance, you may not have received a mail in time (depending on when we were aware that client should rather not reboot their modems or not). At the moment our focus is on sorting out the problem and reaching as many clients through forums and social media, as most clients affected are more likely to be accessing these via their phones or alternate connections.
Bursty-dude
Expert Member
No feedback from Afrihost or Telkom since the 24th April regarding the line issue.....
The line speed is still terrible and almost unusable for even trying to load email and general browsing. This is from info from two other people at our house.
Syncing at 3Mb according to ClientZone.
I cannot do any testing as I am in Slaapstad and will only be home on Friday.
I will then decide if I will cancel and move on or wait it out and see if Hellscum will get off their asses and fix the problem.
The line speed is still terrible and almost unusable for even trying to load email and general browsing. This is from info from two other people at our house.
Syncing at 3Mb according to ClientZone.
I cannot do any testing as I am in Slaapstad and will only be home on Friday.
I will then decide if I will cancel and move on or wait it out and see if Hellscum will get off their asses and fix the problem.
Sorry to hear that. Let's hope that when you get back we can get some movement on this - and maybe this time a permanent solution for the line issues you've been plagued with
Yeah, we're still battling to get everything up. We seeing some authentications still, but it's definitely not right
Hectic
Executive Member
Back after about 3 hours without connection on ADSL or MiFi.
Power dipped and router rebooted.
Power dipped and router rebooted.
Back after about 3 hours without connection on ADSL or MiFi.
Power dipped and router rebooted.
Sorry about that. Guess the Eskom factor didn't help here
Hectic
Executive Member
Morning.Sorry about that. Guess the Eskom factor didn't help here
No worries. Both were factors out if anybodies hands.
Was hell without internet.
Who can watch a series 40 minutes long, without a cell phone connected to the Net?
Please don't do it to me again,
i.got~issues
Expert Member
Authentication OK but now seems to be back to abysmal line speed, again.
It was fine until yesterdays authentication snafu.
Again, no issues with other ISPs, just this AH Business account.
Any issues, again, in the South?
Not going to bother with more speedtests etc, switching to backup account, again.
Zero issues with backup accounts. Maybe there is a lesson therein.
It was fine until yesterdays authentication snafu.
Again, no issues with other ISPs, just this AH Business account.
Any issues, again, in the South?
Not going to bother with more speedtests etc, switching to backup account, again.
Zero issues with backup accounts. Maybe there is a lesson therein.
Looks like we hit peak in the last hour or so and now we're managing Uncapped accounts to bring the network back. Our team are working with MTN to see why the network reacted slower than usual. Not sure if it's related to yesterday, but should be sorted very shortly.
Morning.
No worries. Both were factors out if anybodies hands.
Was hell without internet.
Who can watch a series 40 minutes long, without a cell phone connected to the Net?
Please don't do it to me again,
I can't promise it will never happen again, but I can recommend some great books to keep on your iPad for times like these. Anything by Cormac McCarthy is a great start
i.got~issues
Expert Member
"Managing"? Meaning? Feels like extreme throttling of this account.
Should this "managing" not be mentioned on your network status? Maybe a yellow dot? It is all green again.
Sorry, I'm talking Uncapped accounts not Business Accounts. We don't touch business, but it's relevant to know that we shape Uncapped accounts (home or normal Uncapped) to ensure that Capped and Business always perform at premium levels.
i.got~issues
Expert Member
Any idea why my Business account is still unusable?
Really rubbish, just like pre IPC upgrade again.
Tried this morning, this afternoon and now, and it is still "throttled" in its response.
As said before, backup accounts are all hundreds.
Lino
I am back
- Joined
- Jan 26, 2008
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Are you downloading or streaming? Will be honest since the ipc upgrade I haven't had any issues. Mind you I only download via http to be honest.
Downloading, streaming all working fine here
wingnut771
Honorary Master
Are you near Cape Town?
i.got~issues
Expert Member
Hi Lino.
Nope... nothing downloading, updating or such.
It was working flawlessly since just after the IPC upgrade... could not authenticate yesterday, and since this morning it has been krap again.
Browsing times out.
Youtube is unwatchable... buffer buffer buffer on even the lowest setting.
Speedtests either do not complete or finish capped at 90Kbps, or thereabouts.
These are the same symptoms pre-IPC upgrade.
Switch to another ISP, and flying again.
Switch to AH, and krap.
I have phoned Telkom today, and they insist there are no issues with the exchange or the line.
They reset the port at my request, and it has made no difference to this AH Business account.
I give up with it now. Really.
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