Afrihost Capped ADSL Feedback (MTN) - New beginning

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Btw it seems to be a area problem :(

Check this out.. a few minutes later.. Still on FNB Connect
Code: 
traceroute google.com
traceroute to google.com (216.58.223.14), 64 hops max, 52 byte packets
 1  10.0.0.1 (10.0.0.1)  17.139 ms  1.374 ms  1.345 ms
 2  41.183.22.1 (41.183.22.1)  3171.887 ms  3570.331 ms  2781.896 ms
 3  41.183.141.25 (41.183.141.25)  2439.967 ms  2365.042 ms  1902.415 ms
 4  41.183.132.69 (41.183.132.69)  646.033 ms  920.633 ms  1330.254 ms
 5  41.183.132.82 (41.183.132.82)  1709.621 ms  1504.556 ms  1393.173 ms
 6  google.jb1.napafrica.net (196.46.25.166)  1150.916 ms  401.053 ms  534.073 ms
 7  72.14.237.239 (72.14.237.239)  779.759 ms  2313.704 ms  2764.568 ms
 8  * * *

And there appear to be nothing in the way of packet drops or errors on the router

Screen Shot 2015-05-15 at 11.04.59 AM.jpg


Meh.. dreading dealing with Telkom ADSL helpline haha
 
ghostR said:
I heard via the grapevine, Quite a few okes have resigned recently at AH, This true?
Click to expand...

Not sure how this relates to Capped feedback? Haha.
Anyway, I really don't think discussing staff matters on a public forum is appropriate.

In short, no, there haven't been mass resignations.
If you'd like to chat about this more I'm happy to do so via PM.
 
krycor said:
Btw it seems to be a area problem :(

Check this out.. a few minutes later.. Still on FNB Connect
Code: 
traceroute google.com
traceroute to google.com (216.58.223.14), 64 hops max, 52 byte packets
 1  10.0.0.1 (10.0.0.1)  17.139 ms  1.374 ms  1.345 ms
 2  41.183.22.1 (41.183.22.1)  3171.887 ms  3570.331 ms  2781.896 ms
 3  41.183.141.25 (41.183.141.25)  2439.967 ms  2365.042 ms  1902.415 ms
 4  41.183.132.69 (41.183.132.69)  646.033 ms  920.633 ms  1330.254 ms
 5  41.183.132.82 (41.183.132.82)  1709.621 ms  1504.556 ms  1393.173 ms
 6  google.jb1.napafrica.net (196.46.25.166)  1150.916 ms  401.053 ms  534.073 ms
 7  72.14.237.239 (72.14.237.239)  779.759 ms  2313.704 ms  2764.568 ms
 8  * * *

And there appear to be nothing in the way of packet drops or errors on the router

View attachment 216334


Meh.. dreading dealing with Telkom ADSL helpline haha
Click to expand...

Does look like it :(
Is your line with us?
 
AfriGuy said:
Now that's a weird one.
Drop me a PM with your line number and any other results you've run - I'll check this out from my end :)

Just a note, that we cannot control nor own the hardware on the 2nd hop. Traffic breaks out to our IPC after that.
Click to expand...

Yah it looks like Telkom stuff is not working or congested. I dread that because they just want to send a techie out :( I prefer issues were line broken or isp side but rarely encounter that :)
 
krycor said:
Yah it looks like Telkom stuff is not working or congested. I dread that because they just want to send a techie out :( I prefer issues were line broken or isp side but rarely encounter that :)
Click to expand...

Yeah I feel you dude :( Congestion issues are never cool!
When a tech is there though, he should see pretty clearly that things aren't great. Just show him the same tests you've pasted here.
 
AfriGuy said:
Does look like it :(
Is your line with us?
Click to expand...

Nah direct with Telkom. I tried earlier when i spoke to their help center to tell them that the issue is on the 1st external hop(2nd path hop) (which should ring bells, i know as i did ADSL support 10 yrs ago lol but shame the techie i spoke to wasnt too bright :()

Ps. I think this explains why i have intermittent issues, I think i mentioned it a few weeks back. Doesnt always bother me as I'm rare;y home during the day like today and evenings when it gives issues i just turn it off for a bit and it clears for a bit. Anyway.. will follow up with Telkom
 
Last edited:
AfriGuy said:
I think you're straying a bit here. The MyBB test also uses Ookla, so I fail to see how we've optimised something to reflect false results.

Could you run some real world results? Some streaming, downloads etc.
Click to expand...

Yes but the Path is different is it not?

I do not have the time to spend all day running tests for you guys, I am back on Telkom trying to get some work done as Afrihost is no longer a reliable business tool. All of my work is cloud based, latency is a major issue, speed not so much, but waisting time switching between acounts and performing streaming and download test cost me more than it would to swich ISP's.

You stated above that there was no capacity issue. So be it, if you wont even acknowledge the issue, you wont fix it, so I may as well stay on Telkom and cancel Afrihost.

It has been a fun 5 or 6 years but it is no longer tolerable, and treating us like fools in this forum just adds insult to injury.
 
caroper said:
Yes but the Path is different is it not?

I do not have the time to spend all day running tests for you guys, I am back on Telkom trying to get some work done as Afrihost is no longer a reliable business tool. All of my work is cloud based, latency is a major issue, speed not so much, but waisting time switching between acounts and performing streaming and download test cost me more than it would to swich ISP's.

You stated above that there was no capacity issue. So be it, if you wont even acknowledge the issue, you wont fix it, so I may as well stay on Telkom and cancel Afrihost.

It has been a fun 5 or 6 years but it is no longer tolerable, and treating us like fools in this forum just adds insult to injury.
Click to expand...

I understand why you're frustrated, but please understand that I am here to help. In order for me to get the best overview of what's happening on our account I need the info there.

Anyway, I'll take a look through my inbox for your details and run tests from there.
 
Any idea why I'm seeing this:

WebAfrica:

speedof.me_15-05-15.jpg

AfriHost:

Capture.jpg
 
AfriGuy said:
That isn't looking great at all :( Does your download experience reflect this too?
I ran the test myself, on my 10Mbps line - results as follows:

http://speedof.me/show.php?img=150514181932-81842.png
Click to expand...

It does reflect experience, unfortunately
I once carried on on another thread about why I use http://speedof.me/
Those days, whenever I did Ookla's test - it would fly, but for some reason streaming (international service) would be non-existent.
When http://speedof.me/ indicated poor speeds, streaming was poor, and vice versa.

Here is another one I just did: http://speedof.me/show.php?img=150514182206-81843.png

WebAfrica and FNB test accounts both show good performance.
 
acp said:
It does reflect experience, unfortunately
I once carried on on another thread about why I use http://speedof.me/
Those days, whenever I did Ookla's test - it would fly, but for some reason streaming (international service) would be non-existent.
When http://speedof.me/ indicated poor speeds, streaming was poor, and vice versa.

Here is another one I just did: http://speedof.me/show.php?img=150514182206-81843.png

WebAfrica and FNB test accounts both show good performance.
Click to expand...

Not great to hear :(
Could you PM me your DSL username please? I can see there are any issues there.
 
Ok, got it logged with their 2nd tier support (2nd time lucky, guy seemed more clued up).

@Afriman could the router be causing the issue? I've had it for about 2.5 yrs now. Don't see any issue on line packet errors so not sure
 
krycor said:
Ok, got it logged with their 2nd tier support (2nd time lucky, guy seemed more clued up).

@Afriman could the router be causing the issue? I've had it for about 2.5 yrs now. Don't see any issue on line packet errors so not sure
Click to expand...

I honestly doubt it, although it never hurts to test :)
From what I've seen, if routers are faulty they throw in massive latency on the routers hop or simply don't work at all.
 
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