How do I disable QUIC on Youtube, Google+ and other Google apps running on my Android tablet / cellphone? Because I experience this exact behaviour on there too.
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Afrihost Capped ADSL Feedback (MTN) - New beginning
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How do I disable QUIC on Youtube, Google+ and other Google apps running on my Android tablet / cellphone? Because I experience this exact behaviour on there too.
Can only try when I get home tonight, but honestly having to go and change settings on the 5 pcs in the house isn't a proper solution. Especially for all the non tech ppl that will have the same problem but just be complaining for slow internet.
Can you guys reproduce the slow QUIC on your guys side ? If so have you tried the exact same PC and another isp's account ?
A good walkthrough was posted in this thread earlier
It was replicated on our end, it's nothing something that can be fixed on our end though.
We've tested this extensively since it was brought up, so if there was a fix available it would have been implemented
http://techcrunch.com/2015/04/18/go...-the-web-with-its-quic-protocol/#.dkjfzp:c1SG
If you guys want to read up on QUIC.
If you guys want to read up on QUIC.
@Afriguy I still would like to know if in your extensive testing you switched to a competing ISP and had the issues go away. Could this be due to your upstream provider MTN ? As in the article that @whatwhat posted over 50% of googles server requests are over QUIC , I doubt the speed issue is due to the protocol itself but rather a network shaping / other issue.
We tested all accounts on our network, and regardless of shaping profiles QUIC caused a problem on Google services on Google Chrome specifically. I believe this was escalated to MTN for a look at too, who could also find nothing wrong from our end.
kohlhtor
Expert Member
Ticket open on 1 of April
From: Thorsten Kohlhage
Sent: Wed, 01 Apr 2015 at 21:13
Subject: ClientZone - Support Request : Capped ADSL
Ticket: TJH-113-32785
Geting the same massage every day
Hi Thorsten
Pranav here from Afrihost Critical Care again.
Please note our network engineers are still busy trying to resolve the intermittent problem on our network,
theres still no ETR however I'll keep following up with them for updates and pass on to you.
Have a great day and please let me know if I can help with anything else!
Warm regards
Pranav
Afrihost - Pure Internet Joy!
But no answer
This is Afrihost Support
"We dont know wat we doing" !
From: Thorsten Kohlhage
Sent: Wed, 01 Apr 2015 at 21:13
Subject: ClientZone - Support Request : Capped ADSL
Ticket: TJH-113-32785
Geting the same massage every day
Hi Thorsten
Pranav here from Afrihost Critical Care again.
Please note our network engineers are still busy trying to resolve the intermittent problem on our network,
theres still no ETR however I'll keep following up with them for updates and pass on to you.
Have a great day and please let me know if I can help with anything else!
Warm regards
Pranav
Afrihost - Pure Internet Joy!
But no answer
This is Afrihost Support
"We dont know wat we doing" !
Really sorry about this. I'll follow the ticket up to see if there's any further feedback around this.
EDIT: I see Pranav has been keeping you updated on any progress from our end, the latest being earlier today. He'll continue to do so.
Last edited:
kohlhtor
Expert Member
This is not an update this is copy and past and no support from Afrihost
I'm a network Admin an you stuffing around and not solving anny problem
This is the wores Support i received sorry no support
I'm a network Admin an you stuffing around and not solving anny problem
This is the wores Support i received sorry no support
Sorry to hear you feel that way, however the updates provided are the only ones available. The moment anything changes we'll update you.
I'm seeing things like Youtube video's streaming nicely at 720p, and then dying halfway through, requiring an app restart. There after the video's play at low res (120p), if they play at all. I see content in my G+ stream not loading (e.g. the stream is there, but pictures and videos don't show). If I leave it, it does eventually show, but can sometimes take minutes to appear. I see Google searches returning a blank screen with a loading wheel - refreshing the page and it shows immediately. I see sites using Google ads sometimes not load because it is waiting for the adverts which aren't being served. I see Whatsapp messages being delivered late.
Classical behaviour when there is packet loss on a link, so it may just be that and not the protocol at all? I've not bothered troubleshooting much further yet - when it happens I just give up and go do something else as it is immensely frustrating to have to deal with more issues after a whole day of IT problems at work
This seems to happen during "peak" times - e.g. evenings after 6. It will work perfectly up to a point, and then there's a very obvious minute or 2 without any internet throughput. Sometimes my Mikrotik router times out the PPPoE session and re-dials, sometimes it fixes itself before that can happen. The ADSL link never dies though - just the throughput over PPPoE.
Directly after that happens, the above is the experience. It can continue for a short while, or sometimes for hours. The start times aren't fixed though - sometimes it breaks at 7, sometimes 7:30, sometimes earlier. Some days it is fine, others not.
During the day I've not seen this though - only later in the evenings. Seems to coincide roughly with the times for increased latency reported in the South?
The "death" event just happened for me now at 19:20. And now its back, but latency is through the roof:
Haven't yet noticed any loading issues though - just massive latency. Will keep an eye on it until load shedding hits me in 30 minutes.
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I'm seeing things like Youtube video's streaming nicely at 720p, and then dying halfway through, requiring an app restart. There after the video's play at low res (120p), if they play at all. I see content in my G+ stream not loading (e.g. the stream is there, but pictures and videos don't show). If I leave it, it does eventually show, but can sometimes take minutes to appear. I see Google searches returning a blank screen with a loading wheel - refreshing the page and it shows immediately. I see sites using Google ads sometimes not load because it is waiting for the adverts which aren't being served. I see Whatsapp messages being delivered late.
Classical behaviour when there is packet loss on a link, so it may just be that and not the protocol at all? I've not bothered troubleshooting much further yet - when it happens I just give up and go do something else as it is immensely frustrating to have to deal with more issues after a whole day of IT problems at work
This seems to happen during "peak" times - e.g. evenings after 6. It will work perfectly up to a point, and then there's a very obvious minute or 2 without any internet throughput. Sometimes my Mikrotik router times out the PPPoE session and re-dials, sometimes it fixes itself before that can happen. The ADSL link never dies though - just the throughput over PPPoE.
Directly after that happens, the above is the experience. It can continue for a short while, or sometimes for hours. The start times aren't fixed though - sometimes it breaks at 7, sometimes 7:30, sometimes earlier. Some days it is fine, others not.
During the day I've not seen this though - only later in the evenings. Seems to coincide roughly with the times for increased latency reported in the South?
The "death" event just happened for me now at 19:20. And now its back, but latency is through the roof:
Haven't yet noticed any loading issues though - just massive latency. Will keep an eye on it until load shedding hits me in 30 minutes.
Something is definitely not happy there... With the issues seeming to worsen during peak times it could either be congestion on the Exchange or a system on our side not handling the network management as well as it should.
That being said, generally when we see the latencies high like that all the way through to the Data Center there is an issue on the line or Exchange.
Please let me know how things looks after loadshedding starts, that generally does help a lot in figuring out where the issue is. I'm guessing you have a UPS?
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Got tonight super important rank match, pinging locallly over 200ms and on Europe 300ms. Was to force to take my computer to a friend house able to do that rank match tonight. Come on guys!
With which game are you having issues at the moment?
So my tests (used google maps as its easy to test because of load time of a new area):
Axxess uncapped: With QUIC = Impossibly slow
Axxess uncapped: No QUIC = Fast
Afrihost capped: With QUIC = Slow
Afrihost capped: No QUIC = Fast
Incontact: With QUIC = Very Fast
Incontact: No QUIC = Fast
So from my view it is an issue with the Afrihost/Axxess network (Or MTN your upstream which is still something you guys need to sort out). Asking people to change flags etc is really not a solution.
Axxess uncapped: With QUIC = Impossibly slow
Axxess uncapped: No QUIC = Fast
Afrihost capped: With QUIC = Slow
Afrihost capped: No QUIC = Fast
Incontact: With QUIC = Very Fast
Incontact: No QUIC = Fast
So from my view it is an issue with the Afrihost/Axxess network (Or MTN your upstream which is still something you guys need to sort out). Asking people to change flags etc is really not a solution.
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Disabling QUIC is definitely not a permanent solution, with that I can agree with you. This is only meant as an interim solution until our Team has resolved this permanently on the network side.
This problem has been around for 2 months or so now as threads across this forum can attest. What's the delay Afrigenie? Do we have an ETA on a fix?
Just run a few test with another ISP account - GEEZE you guys have a terrible backbone/traffic port prioritization network shaping device (whatever you want to call it). :wtf:
Never thought it was this bad
Not even the double data is making up for it anymore
Never thought it was this bad
Not even the double data is making up for it anymore
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