Afrihost Capped ADSL Feedback (MTN) - New beginning

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Streaming is super slow.

Hulu and HBO Now are unusable: Buffers the whole time.

Netflix is blocky as heck. Can't even read the text.
 
AfriGenie said:
I don't think that any User even an "average" User should have to deal with slow or intermittent service just because they are unaware of how their connection should perform. And it is these Clients that we go to great lengths to ensure that they have a connection that is reliable and stable. We value all of our Clients and we really do take giving them a great experience very seriously.

When this doesn't happen we make damned sure we fix it, and these latency issues are a major focus point at the moment.
Click to expand...

I have no doubt you do, but here on the forums it isn't your average users and they are the ones that demand what they pay for. So if they are nit getting that then they (like me) go to an ISP which is better (no one is perfect).
 
I am also having the worst possible speeds - WestRand. Nothing works. Streaming, downloading, all bad. Capped and uncapped. On both my ADSL lines. Afrihost capped account on a 7MB sync is slower than a capped Telkom line on a 2mb sync (and the account is capped - over usage and now limited).

So, a normal ADSL line from Afrihost on a 7mb line performs worse than a "capped" Telkom line on 2mb
 
EtienneK said:
Streaming is super slow.

Hulu and HBO Now are unusable: Buffers the whole time.

Netflix is blocky as heck. Can't even read the text.
Click to expand...

:(

That's disappointing! What sort of throughput are you getting?

Which DNS Service are you using?
 
mpdjhb said:
I am also having the worst possible speeds - WestRand. Nothing works. Streaming, downloading, all bad. Capped and uncapped. On both my ADSL lines. Afrihost capped account on a 7MB sync is slower than a capped Telkom line on a 2mb sync (and the account is capped - over usage and now limited).

So, a normal ADSL line from Afrihost on a 7mb line performs worse than a "capped" Telkom line on 2mb
Click to expand...

Would you be able to post a speedtest as well as a traceroute to Afrihost.com so that I can try locate the issue affecting you.
 
AfriGenie said:
/snip
Click to expand...

Putting up a notice is not going to lead to an increase in queries - I think it would do the exact opposite.

The 'average' user is not going to notice a 100-200ms bump in latency, they go to google/skype/youtube/facebook what have you, if it loads for them, they classify it as working. The average user does not head to the afrihost homepage for sh*ts and giggles and then spend their time and money sitting in a telephonic queue to ask what the problem is on the network status section even though their websites load fine - they're not that stupid, don't treat them as such.

While I can bear latency problems (for a limited time), I cannot bear companies that choose not to disclose (or selectively inform a few of) their paying customers about a problem that is negatively affecting the service that they are paying for. Especially if it has been an issue for over 4 weeks.

Be the good guys, be transparent.
 
AfriGenie said:
Would you be able to post a speedtest as well as a traceroute to Afrihost.com so that I can try locate the issue affecting you.
Click to expand...

http://www.speedtest.net/my-result/4433859967

On a 4MB uncapped

Ticket: WKC-977-37234


traceroute to afrihost.com (41.181.185.18), 64 hops max, 52 byte packets
1 192.168.10.1 (192.168.10.1) 21.711 ms 1.520 ms 2.745 ms
2 * * *
3 41.181.178.30 (41.181.178.30) 111.907 ms 48.389 ms 43.754 ms
4 ipc-recieve-jh-3a.za.mtnbusiness.net (41.181.178.29) 56.740 ms * 51.129 ms
5 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 46.691 ms 52.300 ms 37.088 ms
6 jh-dca-2.za--qux-q.za.mtnbusiness.net (196.31.180.4) 38.812 ms
jh-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.114) 50.724 ms 45.019 ms
7 * * *
8 * * *
9 * * *


(Ran it twice - stopped at #7 twice)
 
mpdjhb said:
http://www.speedtest.net/my-result/4433859967

On a 4MB uncapped

Ticket: WKC-977-37234


traceroute to afrihost.com (41.181.185.18), 64 hops max, 52 byte packets
1 192.168.10.1 (192.168.10.1) 21.711 ms 1.520 ms 2.745 ms
2 * * *
3 41.181.178.30 (41.181.178.30) 111.907 ms 48.389 ms 43.754 ms
4 ipc-recieve-jh-3a.za.mtnbusiness.net (41.181.178.29) 56.740 ms * 51.129 ms
5 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 46.691 ms 52.300 ms 37.088 ms
6 jh-dca-2.za--qux-q.za.mtnbusiness.net (196.31.180.4) 38.812 ms
jh-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.114) 50.724 ms 45.019 ms
7 * * *
8 * * *
9 * * *


(Ran it twice - stopped at #7 twice)
Click to expand...

Thanks.

The speed could be better, but 2.8Mbps is on the lower scale of the speeds you can expect with a 4Mbps.

How is this translating it your actual connectivity experience?
 
/meh

Afrihost

Code: 
Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    93 ms    93 ms    91 ms  41.181.201.93
  3    90 ms    90 ms    89 ms  41.181.201.94
  4   107 ms   103 ms   103 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5   114 ms   119 ms   129 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6   163 ms   176 ms   179 ms  jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
  7   113 ms   106 ms   103 ms  jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
  8   114 ms   110 ms   116 ms  18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.

IS

Code: 
Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    28 ms    27 ms    27 ms  cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194]
  3    29 ms    22 ms    23 ms  vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
  4    25 ms    25 ms    25 ms  196.35.115.136
  5    23 ms    22 ms    22 ms  mi-za-cpt-p8-te0-7-0-0.ip.isnet.net [168.209.2.13]
  6    22 ms    27 ms    40 ms  168.209.6.130
  7    37 ms    39 ms    36 ms  41-208-29-210.mtnns.net [41.208.29.210]
  8    23 ms    22 ms    22 ms  rb-cr-1.za.nl-ha-2.za-a.mtnns.net [196.44.0.120]
  9    22 ms    23 ms    22 ms  tb-cr-2.za--ct-cr-1.za-a.mtnns.net [196.44.31.107]
 10    44 ms    51 ms    43 ms  jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
 11    68 ms   106 ms   104 ms  jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
 12    46 ms    45 ms    44 ms  18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.
 
Zertop said:
Did something just break? Or is it just me O_o

Z
Click to expand...

Not just you...

4433940246.png
 
Youtube is buffering at 240p :D

Edit: Downloads from local server running 100s? International Server: Not so much
 
Last edited:
CuriouS said:
Twitch is still borked. Can hardly get 100kB/s
Click to expand...

I'm still experiencing very intermittent performance on Twitch.tv myself, the quality varies greatly depending on the Stream. Which channels do you primarily watch?
 
Is there something up with DNS?

My pc (using google 8.8.8.8) is fine, other laptop (using default dns settings) seems to not be able to do any lookups?
 
eltherza said:
Is there something up with DNS?

My pc (using google 8.8.8.8) is fine, other laptop (using default dns settings) seems to not be able to do any lookups?
Click to expand...

There shouldn't be any issues with DNS at the moment, but I'll check with our Team to be sure. The other laptop, is it using 196.7.7.7 / 196.7.8.9?
 
AfriGenie said:
There shouldn't be any issues with DNS at the moment, but I'll check with our Team to be sure. The other laptop, is it using 196.7.7.7 / 196.7.8.9?
Click to expand...

Not sure, just switched my router to use google and it's sorted, would you like me to revert back and check?
 
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