You realise that attitudes like these are what allows everything to fall apart. Certain individuals have repeatedly faced issues when using Afrihost and no other ISPs. Afrihost has been erratic for two days now, with no response other than heavy load, they provide a meaningless explanantion to a group of mostly technically minded people yet pride themselves on transparency.
How difficult would it be to say "We have excessive load on a Tier-2 router in Johannesburg because of inadequate peering allocation and are working to provision more bandwidth". Provide direct technical answers and what action is being taken short-term, medium-term and long-term.
Admittedly they must deal with thousands of complaints a day, but do they not have a proper ERM system to log historical grievances? Everytime someone faces a repeat issue they need to repeat a batch of tests ad-nauseum along an unending hellish chain of being kicked from department to department.
Despite all this I still believe Afrihost is one of the better ISPs in South Africa, but such little effort would go such a long way to resolving problems, they've made a lot of promises, they should live up to them.
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