Afrihost CAPPED ADSL Feedback (MTN)

[zolly]

Zolly,where in Cape Town are you?I'm having same issues and I am in Cape Town CBD.

PS. on Afrihost Business account

Ah, at least it's not just me. I'm in Claremont.

Someone else said the other day cape town internet was borked. Now I see what they mean!

 

[AfriGuy]

So clearly there are still IPC issues in the South leading to the severe slowdowns in the evenings, and the IOS8 updates are only further exasperating the issue. The question is if a rectification of the root cause is happening (an upgrade of capacity) or not, as I haven't heard it mentioned. I'm sure your network guys are good at their jobs, but solving a dire lack of capacity through shaping controls seems a little optimistic. I'd love to be proved wrong though.

On a completely unrelated note - AfriGuy - is there a preferred SA Ubuntu repository mirror for use with AH? I've tried the saix mirror and a couple of others, but downloads always seem to run between 400-600k/sec, which isn't terrible, but kind of defeats the purpose of a 20mbps line.

Sorry about this, I know it sucks
I promise, things will be sorted out really soon!

For the mirror, I use sun.ac.za and always see line speed.

 

[jannier]

I have reported this issue to AfriGuy this morning after I Spoke with TelkomZA.

You are from Cape Town, but look your routing shows via Johannesburg.
After the upgrades Telkom did on there network on the 11th MTN need to update there IP routing tables.
Some Cape Town based exchanges has been connected to new ESR's and the routing tables needs to be updated to link the ESR's to the correct IPC's, or something like that.

AfriGuy said he will pass the info on to there Network team.

This is the info from Telkom.

Can at least shed some light *****************************, the fault is between their access provider MTN and SAIX/IPNet.

Now for the details - DSlam was cutover to a new ESR on Friday, the new ESR (BNG - Alcatell) does not respond to the ICMP request so the hop will just show stars It is however not a problem)

Now what Afrihost is suppose to do is ask MTN why is my CPT client routing to your JHB IPC instead ********************

New BNG address - wblv-ip-bng-2 , Afrihost/MTN should log a ticket to IPNet, the IPC provider to rectify the routing

Suspect the sluggish response could be due to the increased route towards the Jhb IPC and maybe even causing the link to congest.

Let me know if I can be of more assistance.

My tracert

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Absynth>tracert www.afrihost.com

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 59 ms 32 ms 32 ms 41.181.178.30
4 31 ms 87 ms 62 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
5 123 ms 31 ms 31 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 33 ms 68 ms 73 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 35 ms 32 ms 31 ms jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.22
4]
8 69 ms 32 ms 65 ms 196.44.31.99
9 34 ms 33 ms 33 ms 196.30.1.53
10 32 ms 32 ms 32 ms 196.31.220.25
11 33 ms 31 ms 32 ms 196.31.63.206
12 34 ms 63 ms 33 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 145 ms 87 ms 34 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Absynth>

Sorry for posting in Capped,but seeing that Zolly and I have similiar issues.

 

[zolly]

I have reported this issue to AfriGuy this morning after I Spoke with TelkomZA.

You are from Cape Town, but look your routing shows via Johannesburg.
After the upgrades Telkom did on there network on the 11th MTN need to update there IP routing tables.
Some Cape Town based exchanges has been connected to new ESR's and the routing tables needs to be updated to link the ESR's to the correct IPC's, or something like that.

AfriGuy said he will pass the info on to there Network team.

This is the info from Telkom.

Can at least shed some light *****************************, the fault is between their access provider MTN and SAIX/IPNet.

Now for the details - DSlam was cutover to a new ESR on Friday, the new ESR (BNG - Alcatell) does not respond to the ICMP request so the hop will just show stars It is however not a problem)

Now what Afrihost is suppose to do is ask MTN why is my CPT client routing to your JHB IPC instead ********************

New BNG address - wblv-ip-bng-2 , Afrihost/MTN should log a ticket to IPNet, the IPC provider to rectify the routing

Suspect the sluggish response could be due to the increased route towards the Jhb IPC and maybe even causing the link to congest.

Let me know if I can be of more assistance.

Thanks Jannier.

 

[jannier]

You will see here, I am Brackenfell Exchange Cape Town, and my routing tracing WebAfrica which is CPT based is going via the JHB IPC and DCA and back to CPT.

Tracing route to webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

1 * * * Request timed out.
2 160 ms 81 ms 62 ms 41.181.178.6
3 57 ms 27 ms 63 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
4 27 ms 27 ms 35 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 29 ms 29 ms 29 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 84 ms 26 ms 28 ms 41.181.180.10
7 29 ms 49 ms 27 ms 196.44.0.72
8 61 ms 39 ms 47 ms 41-208-29-125.mtnns.net [41.208.29.125]
9 39 ms 65 ms 37 ms ar2-rba-gi0-0.ip.isnet.net [196.26.0.33]
10 28 ms 80 ms 67 ms mi-za-rba-gsrpe2-gi1-1-0.ip.isnet.net [168.209.86.250]
11 28 ms 39 ms 29 ms 197.96.154.191
12 77 ms 33 ms 74 ms webafrica.co.za [41.185.61.34]

Trace complete.

Doing the same trace with my WebAfrica account:

Tracing route to webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 6 ms 7 ms 6 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194]
4 6 ms 7 ms 6 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
5 7 ms 6 ms 6 ms 196.35.115.136
6 7 ms 6 ms 7 ms 196.26.78.33
7 6 ms 6 ms 6 ms wa-is.isdsl.net [196.38.72.84]
8 7 ms 6 ms 6 ms wnls-hr2-vl-140.wa.co.za [41.185.1.1]
9 7 ms 7 ms 7 ms webafrica.co.za [41.185.61.34]

Trace complete.

Thanks Jannier.

 

[Reaper84]

20mb VDSL yay

http://www.speedtest.net/result/3769583648.png

 

[AfriGuy]

20mb VDSL yay

http://www.speedtest.net/result/3769583648.png

Sorry about this I'm certain things will improve soon.

 

[jannier]

20Mb ADSL 2+

WA


AH
UNABLE -- TIME OUT

EDIT, After 8 minutes.

 

[AfriGuy]

20Mb ADSL 2+

WA


AH
UNABLE -- TIME OUT

EDIT, After 8 minutes.

I'm sure we'll see speeds normalise really soon.

 

[sgs]

So now I'm just 'some client'?

Maybe someone here should post if they actually have fast speeds...

<crickets>

 

[AfriGuy]

So now I'm just 'some client'?

Maybe someone here should post if they actually have fast speeds...

<crickets>

We do care about everyone, and I can promise you our team are doing everything possible to see the speeds increase for those affected. Really sorry about this

 

[BossertGF]

Hi ok this is abit rediculouis my afrihost accounts are still useless.

wth?

 

[Wburn]

So because some guy is downloading IOS 8 , my speed is down, bur when they download anytging else (like everyday) , my speed is fine? Doesn't make sense.

 

[prosilver]

Hi Guys, I never post anything just read posts, but for this I make an exception Afrihost Capped account is just dismal. Kenilworth, Cape Town. Glad to hear it's not just me. As I spent 45 minutes on the phone with "Support" last night telling me to do this and that. And how it's just me having this problem.

Finally the support guy wanted to downgrade my line speed! to fix the problem. This after telling them my speed is fine on my Webafrica Capped account 9Meg down on a 10Meg line. Really bad call. I shudder to think of my clients calling in if I'm busy.

After reading these posts tonight and again getting 1Meg speed (10Meg Line) at this point I downgraded my account to a 1GB free account.

I think the point everyone has, Afriman, is if there is a problem be honest say what the problem is, trying to sweep it under the carpet when we call in and you have us on the line one on one is unacceptable. You have not given a clear solution in any response.

The guys who post on this forum help guide our decisions and through us our clients so improve, the saying goes the bigger they are...

 

[psynapt1k]

Hi Guys, I never post anything just read posts, but for this I make an exception Afrihost Capped account is just dismal. Kenilworth, Cape Town. Glad to hear it's not just me. As I spent 45 minutes on the phone with "Support" last night telling me to do this and that. And how it's just me having this problem.

Finally the support guy wanted to downgrade my line speed! to fix the problem. This after telling them my speed is fine on my Webafrica Capped account 9Meg down on a 10Meg line. Really bad call. I shudder to think of my clients calling in if I'm busy.

After reading these posts tonight and again getting 1Meg speed (10Meg Line) at this point I downgraded my account to a 1GB free account.

I think the point everyone has, Afriman, is if there is a problem be honest say what the problem is, trying to sweep it under the carpet when we call in and you have us on the line one on one is unacceptable. You have not given a clear solution in any response.

The guys who post on this forum help guide our decisions and through us our clients so improve, the saying goes the bigger they are...

You are quite fortunate! My download speed equals my upload speed and is below 1 meg and this on a 20mbit line! Afrihost is sloooooooow and this on a guaranteed capped account! Something is seriously wrong and this was before the IOS update!

 

[absynth]

I have reported this issue to AfriGuy this morning after I Spoke with TelkomZA.

You are from Cape Town, but look your routing shows via Johannesburg.
After the upgrades Telkom did on there network on the 11th MTN need to update there IP routing tables.
Some Cape Town based exchanges has been connected to new ESR's and the routing tables needs to be updated to link the ESR's to the correct IPC's, or something like that.

AfriGuy said he will pass the info on to there Network team.

This is the info from Telkom.

Can at least shed some light *****************************, the fault is between their access provider MTN and SAIX/IPNet.

Now for the details - DSlam was cutover to a new ESR on Friday, the new ESR (BNG - Alcatell) does not respond to the ICMP request so the hop will just show stars It is however not a problem)

Now what Afrihost is suppose to do is ask MTN why is my CPT client routing to your JHB IPC instead ********************

New BNG address - wblv-ip-bng-2 , Afrihost/MTN should log a ticket to IPNet, the IPC provider to rectify the routing

Suspect the sluggish response could be due to the increased route towards the Jhb IPC and maybe even causing the link to congest.

Let me know if I can be of more assistance.

Thanks for the info.Jannier

Please Afrihost get these issues sorted.

 

[BossertGF]

Afrihost no offence but using IOS update as your excuse is a weak one.

these problems occured even before this update was released.

just be transparent and tell us really whats going on.

 

[AfriGuy]

So because some guy is downloading IOS 8 , my speed is down, bur when they download anytging else (like everyday) , my speed is fine? Doesn't make sense.

Fully understand that this is more than frustrating I promise we'll come out of this stronger than ever!

 

[AfriGuy]

Afrihost no offence but using IOS update as your excuse is a weak one.

these problems occured even before this update was released.

just be transparent and tell us really whats going on.

No general issues have been seen prior to yesterday evening.
If you saw slow speeds before then we'll need to have our team investigate this further.

 

[BossertGF]

I've had this issue since two days ago. and yesterday it degraded so much that both my accounts were unusable.

Both my uncapped account and my capped account that are both Afrihost accounts.

Dont get me wrong Afriguy Im very happy with Afrihost but I mean it cant be just related to a software update.

then all the networks would be affected by this.