Afrihost CAPPED ADSL Feedback (MTN)

Status
Not open for further replies.
-_-

So my 10Mb line has been giving niggles lately... so I dropped it to 8Mb, and asked a techie to visit.... now I hear he dropped the line to 5Mb, and I can't tweak/stabilise/reset my line.... :mad:
 
froot said:
-_-

So my 10Mb line has been giving niggles lately... so I dropped it to 8Mb, and asked a techie to visit.... now I hear he dropped the line to 5Mb, and I can't tweak/stabilise/reset my line.... :mad:
Click to expand...

I hope the hardware in the area isn't degrading :(
Drop me a PM with the line number and I'll see what's happening here.
 
Amazing how every ISP I trial of late is better than Afrihost currently. I can't handle this much longer and will have to move my company and customers off AH and seek accounts elsewhere. Afriman, Afriguy it's sad to say that after 2 years and 8 months of being a happy customer 99% of the time you are about to lose 1.8TB of capped accounts, 24 Business Uncapped Accounts and 14 Uncapped Accounts and 20-odd Mobile Accounts.
 
Something's changed - I have been getting full capacity all day including this evening. That's how I like it :)

In PE on VDSL.
 
Well I've had enough. Speed been terrible for more than a week. Cancelled my account and moving over to Axxess.

Afrihost - 550kb/s
Axxess - 1920kb/s

That's all I needed to convince me
 
Hi all,

Asked Telkom to up my line speed to 40Mbps and this is my sync info. I noticed a few CRC errors, but I'm sure I had that on 20Mbps as well. Do anyone see any issues with Line attenuation and so forth?

Uptime 00Days 00hrs 54min 39sec
Time connected 00Days 00hrs 53min 38sec
Modulation type G.993.2-A
Actual rate (up) 3072 kbps
Actual rate (down) 40956 kbps
Data transfered (sent) 0 kB
Data transfered (received) 0 kB
Output power (up) 10.3 dBm
Output power (downstream) 3.1 dBm
Line attenuation (up) 0 dBm
Line attenuation (downstream) 17.1 dB
Noise margin (up) 43.4 dB
Noise margin (downstream) 16.1 dB
Manufacturer ID (local) IFTN
Manufacturer ID (remote) BDCM
Loss of frames (local) 0
Loss of frames (remote) 0
Error seconds (local) 0
Error seconds (remote) 0
FEC Errors (up) 0
FEC Errors (down) 0
CRC Errors (up) 27
CRC Errors (down) 0
HEC Errors (up) 0
HEC Errors (down) 0
 
I am a very patient guy and have been a loyal customer of Afrihost for several years, but even I have a limit which has just been reached.

First Afrihost mucks up several of the mobile accounts causing them to be capped when there is plenty of data left. It is then up to the customer to try and solve this by calling them repeatedly and all they can do every time is reset the session which does completely squat.

Now the capped ADSL accounts have been very slow for at least two weeks with constant promises being made that their techs are working around the clock to sort this out, but there is no improvement whatsoever.

I am sorry, but this is a lie as far as I am concerned. How can a team of people 'work around the clock' and make no progress?

I am trying to get work done, but just cannot move the data with MTN's %^$#@#! slow network. :mad:

Cancelling my account and all those that I am responsible for come tomorrow morning.

And no, I will not be moving to Axxess.

Afrihost ADSL Slow.jpg
 
Last edited:
Getting to a similar point with AH. Been a very happy customer till about 2 weeks ago - intermittent line down and intermittent speed - some days just no connectivity for hours on end - just not good enough on a 10Mbps line - I'm about to be lynched at home - will run a trial on WA for a while and see how that works. Problem is, having being watching the WA forum, there seems to be a number of unhappy customers there as well...
 
Oh FFS!!!!!!!!!

3802714185.png


/checks time... after 9... Afrihost fekking awesomeness kicks in
/switches to backup account
 
ChadKay said:
I see them more than I should...

Look at my speeds when I use a Vox account, this is what I should be getting...
http://www.speedtest.net/result/3801097160.png
Click to expand...

I know our speeds are not great right now, but I can promise that we're bringing every available resource to bear to improve right now. We're definitely concerned about the poor experience many clients are having and this is our biggest priority right now :(
 
DarkSpectre said:
ATTENTION: NOOBS



Have a happy day.
Click to expand...

I've seen some of your posts on the thread about the MyBB winners. I can totally understand that you may feel the results should have been different, I guess that is the nature of competition. But ultimately it's MyBroadband users that voted for the winners, and I believe our track record over the entire year, not just recent weeks, is what secured the award. I also believe that ultimately what we do in the long run from now is what's most important, and I think our plans are definitely to improve in every area.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X