Afrihost CAPPED ADSL Feedback (MTN)

[eddief1]

We do planning based on the growth in clients, but there are many factors we can't predict. Many people don't have their lines with us. So capped client who goes from 10Mbps to 40Mbps VDSL on a Capped account will show a dramatic change in demand and we won't really know why. We do our best to try and forecast for these, but it is extremely difficult. We also saw Telkom open 20Mbps to ADSL2+ and many clients are also upgrading and seeing increases in demand from there.

If it was just a simple case of getting more clients, then upgrading capacity would be an easy calculation. It's more that demand increases suddenly and we're not sure where the demand comes from when we don't see an equivalent growth in client numbers.

I must agree with Afriman on the above...

It highlights a fundamental flaw in the relationship of how Telkom sells ADSL lines in relation to IPC capacity to ISP's

Its natural to assume if Telkom start basically giving away 20 & 40Mbps lines the demand on ISP's IPC is going to increase, except the price of IPC does not fall with the same multiple...telkom doubles line speeds but does not half IPC costs.

You have now got ISP's with clients once on 4Mbps who are now pulling 20-40Mbps, that's a big increase..and the ISP is not making a cent more out of them...they still use their 100-200GB per month, unfortunately for Afrihost it seems a lot of their clients are home users..maybe, so everyone starts using their bandwidth after 5PM...so maybe we should blame the capped users

 

[i.got~issues]

Sigh

Cannot get downloads above 100Kbs on AH, seems to sit under 50Kbs here now;

PDFs from agency via Wetransfer.com

Afrihost


Axxess

 

[AfriMan]

I must agree with Afriman on the above...

It highlights a fundamental flaw in the relationship of how Telkom sells ADSL lines in relation to IPC capacity to ISP's

Its natural to assume if Telkom start basically giving away 20 & 40Mbps lines the demand on ISP's IPC is going to increase, except the price of IPC does not fall with the same multiple...telkom doubles line speeds but does not half IPC costs.

You have now got ISP's with clients once on 4Mbps who are now pulling 20-40Mbps, that's a big increase..and the ISP is not making a cent more out of them...they still use their 100-200GB per month, unfortunately for Afrihost it seems a lot of their clients are home users..maybe, so everyone starts using their bandwidth after 5PM...so maybe we should blame the capped users

I don't think it's really a blame issue, but it would be great to be able to see all the angles to be able to plan more effectively. Sadly, there is always the potential to be surprised and then have to think quickly to find solutions based on factors you may not know or have full control of. I think for most ISPs this is probably the hardest part of this industry.

 

[AfriMan]

Sigh

Cannot get downloads above 100Kbs on AH, seems to sit under 50Kbs here now;

PDFs from agency via Wetransfer.com

Afrihost
View attachment 153918

Axxess
View attachment 153920

Strange that Axxess is giving different results when we use the same upstream network. I wonder if the content server is the same, the URL seems slightly different - not sure if I am reading that correctly.

 

[jannier]

ADSL2+ 20Mbps
Well something just happened, my AH account has been performing like crap for weeks now.
Even last night I tested and it was poor as ****.

Now doing a speedtest and suddenly the flood gates opened up, getting full line speed, for how long this will last is the unfortunate mystery.





International could do with a capacity upgrade:


Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 * * * Request timed out.
2 6 ms 6 ms 6 ms 41.181.53.149
3 5 ms 5 ms 6 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 6 ms 5 ms 5 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 7 ms 6 ms 6 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 7 ms 7 ms 6 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 27 ms 28 ms 28 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 27 ms 27 ms 28 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
9 28 ms 27 ms 28 ms 196.31.220.10
10 28 ms 28 ms 29 ms 196.31.220.21
11 28 ms 28 ms 28 ms 196.31.63.202
12 28 ms 29 ms 29 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 30 ms 30 ms 29 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Tracing route to webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

1 * * * Request timed out.
2 6 ms 6 ms 6 ms 41.181.201.93
3 6 ms 5 ms 6 ms 41.181.201.94
4 5 ms 5 ms 6 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 7 ms 6 ms 6 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 6 ms 6 ms 7 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 6 ms 6 ms 6 ms 196.44.0.74
8 6 ms 14 ms 6 ms 41-208-29-209.mtnns.net [41.208.29.209]
9 7 ms 7 ms 8 ms css2-ctn-gi0-1.ip.isnet.net [168.209.2.15]
10 6 ms 6 ms 7 ms mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28.42]
11 6 ms 8 ms 8 ms 197.96.154.190
12 7 ms 7 ms 7 ms 197.96.154.191
13 8 ms 7 ms 7 ms webafrica.co.za [41.185.61.34]

Trace complete.

Tracing route to ivao.aero [213.163.64.148]
over a maximum of 30 hops:

1 * * * Request timed out.
2 69 ms 6 ms 6 ms 41.181.221.253
3 6 ms 6 ms 6 ms 41.181.221.254
4 6 ms 6 ms 6 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 8 ms 6 ms 6 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 7 ms 7 ms 7 ms 196.44.31.106
7 149 ms 166 ms 149 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
8 150 ms 149 ms 166 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
9 186 ms 150 ms 149 ms 10ge.linx-jnpr.th-n.i3d.net [195.66.225.146]
10 205 ms 200 ms 199 ms 20ge.cr1-lr0.smartdc.rtd.i3d.net [109.200.218.173]
11 169 ms 174 ms 175 ms 80ge.br2-cr1.smartdc.rtd.i3d.net [188.122.95.84]
12 164 ms 166 ms 164 ms main2.logistics.ivao.aero [213.163.64.148]

Trace complete.

 

[i.got~issues]

Strange that Axxess is giving different results when we use the same upstream network. I wonder if the content server is the same, the URL seems slightly different - not sure if I am reading that correctly.

All coming from wetransfer-ue.s3.amazonaws.com.
The pdf url is generated by wetransfer everytime the download is started.
I cancelled the Afrihost download, switched to Axxess and tried again.

I can try again... and again and again and again on Afrihost... and I am lucky to get 100Kbs.

Axxess... over 400Kbs each and every time.

Yes, it is strange, and you still wonder why this feeling of capped being shaped seems to pervade this thread.

 

[AfriMan]

ADSL2+ 20Mbps
Well something just happened, my AH account has been performing like crap for weeks now.
Even last night I tested and it was poor as ****.

Now doing a speedtest and suddenly the flood gates opened up, getting full line speed, for how long this will last is the unfortunate mystery.





International could do with a capacity upgrade:

Definitely looks decent. International could be better, but I think that's definitely liveable for HD streaming.

I know our technical director is doing stuff and making changes, so they could be taking effect.

 

[i.got~issues]

Aaaaargh

FFS

http://196.30.26.166:443/





/meh

 

[Westmore]

Still think you might have a problem, speeds aren't up to where they should be.

Any idea when you will have resolved?

 

[Westmore]

Still think you might have a problem, speeds aren't up to where they should be.

Any idea when you will have resolved?

 

[AfriGuy]

Aaaaargh

FFS

http://196.30.26.166:443/

View attachment 153950

View attachment 153952

/meh

Let's see what's happening here, could you PM me your DSL username please?

 

[AfriGuy]

Aaaaargh

FFS

http://196.30.26.166:443/

View attachment 153950

View attachment 153952

/meh

Just dug through my inbox, I've asked our Devs to look at your account.

 

[i.got~issues]

Just dug through my inbox, I've asked our Devs to look at your account.

Ah, Ok.. thanks... I had logged a support ticket in the Client Zone.

 

[roadcat]

I notice I did not get double-data on a bundled 100Gb capped account this month? I thought it was extended until December?

 

[i.got~issues]

Just dug through my inbox, I've asked our Devs to look at your account.

I guess it has been sorted out then... another forumite using it without that redirect problem page now.

Random glitch or did they have to twiddle dials and flick levers in AH DevLand?

 

[AfriGuy]

I notice I did not get double-data on a bundled 100Gb capped account this month? I thought it was extended until December?

It's definitely only coming to an end in December.
Drop me a PM with the DSL username and I'll take a look at it for you

 

[AfriGuy]

I guess it has been sorted out then... another forumite using it without that redirect problem page now.

Random glitch or did they have to twiddle dials and flick levers in AH DevLand?

Our Devs reset a few things, looks like the router was sending us a lot of auth packets - almost all at once.

 

[i.got~issues]

Our Devs reset a few things, looks like the router was sending us a lot of auth packets - almost all at once.

Strange... never had this happen in the past at all. Thanks for feedback.

Here... a test on that account from JHB by forumite on 4Mbs line.

Local


International

 

[ant_man]

After a few weeks of awesome speeds all has gone t#ts up.
This really cant be happening, not again

 

[steel_dog]

It's definitely only coming to an end in December.
Drop me a PM with the DSL username and I'll take a look at it for you

Hmm... I haven't been getting that since the monthly mystery discount ended.
PM sent to Afriguy.