Afrihost CAPPED ADSL Feedback (MTN)

[Dan C]

Serious?

Sorry man, dunno how I missed that, usually answer all my PM's

Just PM me again.

No problem. You did actually answer but said you will get back to me when you spoke to the tea lady. Still waiting for my cup of tea...

Jokes... will PM you soon when all this has settled down and u have taken a good holiday. (and the rest of the team)..

Well done guys.

 

[Paul Hjul]

No probs on my side since the move over and it does seem a little faster although on a 1meg uncapped account its only marginal testing.

Amusingly the first site to time out and die a dismal death has been mybroadband opening this thread on the iPad.

 

[AfriMan]

I've been following this thread very closely, though I may not have been able to respond to each and every post.

From our side things seem to have settled down largely. We've been crazy busy with support calls relating to the IP and DNS issues (which were to be expected with moving networks). But at the moment seems like almost all our clients are now connected and stable. Now we need to get into the specifics of each and every case where guys are not getting what they expect out of their accounts, and see how to resolve each one individually.

Please post what you guys are experiencing. Good results will also be great, it lets us know that things are working. If they are poor, please also follow with a PM with your username, so I can get you some urgent assistance.

Thanks a million

 

[Barfish88]

Things are not settled on my side, latency is horrible. I cannot use afrihost for gaming anymore. Which is why I bought the account in the first place. This is sad.

 

[psudan]

No speed issue here, just did a 1.5Gb download this morning in 35 minutes. The only problem is the latency as I am in Cape Town, but they are working on it.

 

[Shirou]

Things are not settled on my side, latency is horrible. I cannot use afrihost for gaming anymore. Which is why I bought the account in the first place. This is sad.

I was on the 4MB Uncapped.. could not take the horrible speeds anymore so i switched to Afrigamer 35GB.. and it's the exact same as the 4MB Uncapped, HORRIBLE Latency and download speeds and can barely stream a youtube video even with 380p, did send AfriMan a PM, still waiting for a reply.

 

[eddief1]

Everything good on my side. Speeds great Youtube seems way better then on IS. Now only one more thing Afriman...CT IPC, if you want to move me over as a test i'm game.

 

[eddief1]

Gaming on MTN is horrid at the moment :-(

 

[[s]uNq]

This MTN network move has been a complete bugger up if you are in CPT. My speeds are completely sporadic - I cant get stable speed at all. Local latency has gone from 16ms to 72ms (500% worse off), international has gone from 162ms to 250ms (60% worse off). I am on a platinum capped account, and it has just become an abomination. I've contacted 10 random users (based on people posting on the Afrihost FB page) + 3 of my own friends, and confirmed the exact same problems, and experiences with getting service.

Previously I was able to download, be on VoiP, have webpages open, and game internationally - with no issues. I can no longer game, with nothing else running. I get horrible jitter, worse lag, and packet loss just to make things impossible.

I've gone through all the support tests and nothing has improved at all. So at the end of the day I must just hold tight until, whoever and nobody knows, an IPC is put into CPT. Here is the Kicker - HOW THE HELL do Afrihost have the audacity to email all their customers saying they have thought about everything, and gone into the finest detail ensuring the move will be good, when they have not even CONSIDERED that people will, 100% guaranteed, have bad latency in CPT with no IPC. This is so basic I could explain it to my mother, and she would understand.

How about some SIMPLE approaches Afrihost - big user testing groups, a phased approach switch over, backup plans?! I learnt these basic things in 1st year, and yet a major, however many year old, ISP can't get them right. Better yet, how about admitting it was a complete hash up, taking the knock, and putting the CPT users back onto the IS network - which we know you still have access to. A company with a bit of spine would have done that within hours of users starting to experience difficulty.

I'm tired of pleasant support staff trying to help, even when I know their tests are irrelevant to my situation, and I am tired of waiting for rainbows to magically start coming out of my modem again. I am tired of hearing garbage like - the matter has been escalated, we are looking to put the IPC in sooner, we need stakeholders to agree, and so on. You buggered up, and you've definitively lowered the quality of DSL customers can possibly get; Now grow a pair, own up, and fix the problem whatever the cost. My account is currently of no value to me, for the purposes I decided to move to Afrihost. End of the month, I will be moving to a new ISP, unless some magic happens.

 

[avr-rulez]

This MTN network move has been a complete bugger up if you are in CPT. My speeds are completely sporadic - I cant get stable speed at all. Local latency has gone from 16ms to 72ms (500% worse off), international has gone from 162ms to 250ms (60% worse off).

...... an IPC is put into CPT. Here is the Kicker - HOW THE HELL do Afrihost have the audacity to email all their customers saying they have thought about everything, and gone into the finest detail ensuring the move will be good, when they have not even CONSIDERED that people will, 100% guaranteed, have bad latency in CPT with no IPC. This is so basic I could explain it to my mother, and she would understand...........

+1

Yes - this is sub-standard - even by SA ISP standards. Get my ping down to 19mS like I enjoy on SAIX or you will loose me as a client also.

 

[Settican]

Really disappointed at the moment, I'm also in CT, speeds are unstable and online gaming has taken a huge dive. I'm afraid I'll be shopping for a new ISP soon too

 

[brucem]

+1 on the above, -1000000 to Afrihost. Also in CT. Hmmm... gotta cancel before 25th, 10 hours to make my decision, and it's not looking good....

 

[Tinuva]

Well your options in Cape Town are:

- Mweb, they have IPC in Cape Town
- IS via Openweb or Plugg, they have IPC in Cape Town
- Web Africa, they have IPC in Cape Town
- Cybersmart, they have IPC in Cape Town, but....they seem to have horrid problems following the Cybersmart thread on here.
- Telkom direct, they for obvious reasons dont need IPC.

 

[AfriMan]

We have (as of last night) managed to work our some alternative routing strategies between MTN and Telkom which we expect should work out 99% of the Cape Town issues. Can you please give us feedback as to whether the latencies are still giving problems for clients in this region?

We'd really appreciate your feedback so we can put this issue to bed

 

[[s]uNq]

Being that today our (I've tested, along with friends from around CPT) local ping is ~60ms and international is still ~300ms, and prior to the move we were ~15ms and ~160ms, I would have to strongly disagree and say that nothing is in bed.

The games I play do not have a local server, meaning ~160ms ping was barely good enough, the current ping makes is impossible. Further than that I now have packet loss and higher jitter.

Also, if possible please explain thoroughly to the support staff what the difference between download speed and latency is. This is something they should all know as a basic.

 

[Settican]

No improvement to latency for me either, getting intermittent packet loss too

 

[Other Pineapple Smurf]

We have (as of last night) managed to work our some alternative routing strategies between MTN and Telkom which we expect should work out 99% of the Cape Town issues. Can you please give us feedback as to whether the latencies are still giving problems for clients in this region?

We'd really appreciate your feedback so we can put this issue to bed

Only 2 days on Afrihost and last night my pings to CSS IS server where 25-30. Had no real problems except with downloading from S3 servers (vagrantup and dropbox)

 

[NeoNarchy]

Latancy & packet loss still an issue, performance is a little better but not what it used to be prior migration on my capped & upcapped account(2 accounts 2 locations)

 

[psudan]

We have (as of last night) managed to work our some alternative routing strategies between MTN and Telkom which we expect should work out 99% of the Cape Town issues. Can you please give us feedback as to whether the latencies are still giving problems for clients in this region?

We'd really appreciate your feedback so we can put this issue to bed

Sorry but it is even worse ping 8.8.8.8 use to get 180ms, then moved to 230ms and NOW it is 270ms!!

traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 0.838 ms 0.414 ms 0.490 ms
2 105-236-8-193-esr-lo.mtnbusiness.co.za (105.236.8.193) 5.745 ms 6.590 ms 6.217 ms
3 ipc-recieve-rb-1a.za.mtnbusiness.net (41.181.178.53) 31.223 ms 31.640 ms 31.212 ms
4 rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120) 30.222 ms 30.353 ms 29.715 ms
5 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 30.464 ms
jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 29.900 ms
jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 30.648 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 76.301 ms 29.653 ms 30.202 ms
7 ct-cr-2.za--ct-cr-1.za-d.mtnns.net (196.44.31.35) 251.586 ms 248.000 ms 237.595 ms
8 * ls-pr-1.uk--ls-cr-2.uk-a.mtn.net (209.212.111.201) 268.326 ms 314.227 ms
9 195.66.224.125 (195.66.224.125) 272.796 ms * 272.259 ms
10 209.85.240.63 (209.85.240.63) 276.290 ms
209.85.240.61 (209.85.240.61) 271.041 ms
209.85.240.63 (209.85.240.63) 272.031 ms
11 209.85.253.94 (209.85.253.94) 272.947 ms
209.85.253.90 (209.85.253.90) 274.513 ms
209.85.253.94 (209.85.253.94) 283.520 ms
12 209.85.240.28 (209.85.240.28) 285.414 ms 278.737 ms
209.85.243.33 (209.85.243.33) 291.284 ms
13 216.239.49.36 (216.239.49.36) 280.243 ms
216.239.49.28 (216.239.49.28) 288.068 ms 275.241 ms
14 * * *
15 google-public-dns-a.google.com (8.8.8.8) 289.533 ms 274.471 ms 271.318 ms

But we should be getting something like below, and this is on a wireless link!

1 10.0.0.2 (10.0.0.2) 0.827 ms 0.312 ms 0.459 ms
2 192.168.8.1 (192.168.8.1) 0.738 ms 0.737 ms 0.489 ms
3 cpt-nas-r1.frogfoot.net (196.1.56.142) 5.242 ms 5.358 ms 6.212 ms
4 cpt-cor-sw1-vlan524.frogfoot.net (196.1.56.137) 6.488 ms 7.826 ms 6.955 ms
5 cpt-br-r1.frogfoot.net (196.1.56.98) 4.725 ms 8.366 ms 5.464 ms
6 google.cinx.net.za (196.223.22.41) 6.984 ms 8.085 ms 5.477 ms
7 209.85.248.226 (209.85.248.226) 158.932 ms 163.804 ms 161.677 ms
8 209.85.252.44 (209.85.252.44) 158.625 ms 257.510 ms 196.333 ms
9 209.85.253.92 (209.85.253.92) 161.664 ms 171.309 ms 163.364 ms
10 209.85.243.33 (209.85.243.33) 171.160 ms 170.387 ms 163.134 ms
11 216.239.49.28 (216.239.49.28) 167.136 ms 167.492 ms 205.144 ms
12 * * *
13 google-public-dns-a.google.com (8.8.8.8) 167.600 ms 172.473 ms 166.893 ms

 

[[s]uNq]

So how about if AfriMan, whats the story?

We definitely still have a downgraded service, and I am pretty bleek about it.