Afrihost CAPPED ADSL Feedback (MTN)

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Kawak said:
Now seriously, how long does Afrihost expect me to be patient for?? You call, the standard message which has been on since two days ago still testing "and thanking" me for my patience, what kind of problem can take this long???? Are we once again out of capacity? from just two weeks ago?????

I would like to know the actual contention ratios that is on the Afrihost networks right now? is it something like 1:50 or maybe 1:100?
Click to expand...

This is definitely not a capacity issue, over the weekend our Network Management Software was upgraded, however, this iteration of the software developed an error that meant that each Capped or Business Uncapped user is not receiving the correct amount of bandwidth that it should be.

Our Team is working hard towards implementing a correction of this error, that will soon have your speeds back to normal.
 
CrazyBob said:
Decided to take out a backup account last night as my faith in Afrihost is wavering.

I am however experiencing an improvement this morning, although not quite there yet:

WebAfrica home capped (14.68 mbps):
3905839634.png


Afrihost capped (9.2 mbps):
3905845910.png


Muizenberg, Cape Town
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Thank you for the update, the speeds do appear marginally better, I am hoping the speeds will continue to improve for all of our clients over the course of the day.
 
Oi please send telkom to activate my VDSL line now.

Have the router etc, line in client zone shows 40mbps but it still is active on my old adsl router at 2Mbps.


Refer to the thread I mentioned earlier as no tests needs to be done you just have to tell Telkom to go change that line to the VDSL port.
 
Thor187 said:
Oi please send telkom to activate my VDSL line now.

Have the router etc, line in client zone shows 40mbps but it still is active on my old adsl router at 2Mbps.


Refer to the thread I mentioned earlier as no tests needs to be done you just have to tell Telkom to go change that line to the VDSL port.
Click to expand...

Hey Dudeson,

I still have your account number from your previous PM, but I am not seeing an ADSL line on that account, could maybe send me your line number so that I can get this sorted for you.
 
In most of the rest of the world these problems do not exist. All accounts are Uncapped Unshaped and everybody contends for the bandwidth purely based on the speed and quality of their connection.

Surely if South Africa dropped these outdated and over complicated business models and stopped trying to micromanage each individual users access, it would cut costs, simplify support, remove the current confusion over what account suits what use profile for new customers, who have no idea what they will use the internet for until they have it anyway, and ultimately improve customer satisfaction.

The days of taking advantage and downloading the entire internet, just because you can or because a local copy saves valuable bandwidth, should you ever need the data again, are long gone. Bandwidth is now cheaper than hard drive space, hence the uptake in streaming over downloading that, supposedly, caught AH by surprise.

Initially you may take a congestion hit as everybody takes advantage, but it could be no worse than the past 6 months have been, and soon it will stabilize with some users only using 100's of MB, many useing a few Gig and a few using hundreds of Gig, but overall no more bandwidth will be used than is being used in the current model. It couldn't, it would automatically balance out at the amount of available bandwidth.

I know it may not be an immediate solution, but wouldn't it make sense for the ISP's to get together and consider it then compete on service quality and not package complexity?

Cellphone style business models and bundles don't fit the internet, in fact they no longer actually fit the changing 3G landscape, but that is another issue.
 
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AfriGenie said:
Hey Dudeson,

I still have your account number from your previous PM, but I am not seeing an ADSL line on that account, could maybe send me your line number so that I can get this sorted for you.
Click to expand...

I see the line clearly.

Anyway PM incoming
 
caroper said:
In most of the rest of the world these problems do not exist. All accounts are Uncapped Unshaped and everybody contends for the bandwidth purely based on the speed and quality of their connection.

Surely if South Africa dropped these outdated and over complicated business models and stopped trying to micromanage each individual users access, it would cut costs, simplify support, remove the current confusion over what account suits what use profile for new customer,s who have no idea what they will use the internet for until they have it, and ultimately improve customer satisfaction.

The days of taking advantage and downloading the entire internet, just because you can or because a local copy saves valuable bandwidth if you should need the data again, are long gone. Bandwidth is now cheaper than hard drive space, hence the uptake in streaming over downloading that, supposedly, caught AH by surprise.

Initially you may take a congestion hit as everybody takes advantage, but it could be no worse than the past 6 months have been, but soon it will stabilize with some users only using 100's of MB, many useing a couple of Gig and a few using hundreds of Gig, but overall no more bandwidth will be used than is being used in the current model.

I know it is baybe not an immediate solution, but wouldn't it make sense for the ISP's to get together and consider it then compete on service quality and not package complexity?

Cellphone style business models and bundles don't fit the internet, in fact they no longer actually fit the changing 3G landscape, but that is another issue.
Click to expand...

I am full agreement with over needing to update the broadband practices in South Africa, we are very much lagging behind the rest of the world in many respects.

The main problem is primarily the lack of competition, as much as South African ISPs want to innovate, we are still largely hamstrung by the Telkom infrastructure, and the pace at which they upgrade their network, and make additional local capacity available. Local ISPs can innovate as much as they want, Telkom remains the fundamental bottleneck.

Angola and even Nigeria have seen massive upsurges in not only bandwidth consumption but also the value of their bandwidth exactly because their is competition at all levels of their broadband infrastructure. Ironically enough the US is actually heading towards the South African Broadband model with the planned merger of Comcast and Time Warner.
 
AfriGenie said:
The main problem is primarily the lack of competition, as much as South African ISPs want to innovate, we are still largely hamstrung by the Telkom infrastructure, and the pace at which they upgrade their network, and make additional local capacity available. Local ISPs can innovate as much as they want, Telkom remains the fundamental bottleneck.
Click to expand...

I hear you, and sympathise, but still little appears to have been done to try and force Telkom to change. Most just accept them as a necessary evil.

Times are changing, many companies, including your own new Principal, are rolling out fiber to the home. I hope that that is not going to be hampered, as it appears so far that it will be, by data / speed bundles and complex management. Now is the time to start competing with packages that include line and uncapped unshaped data, much as SKY, BT, Virgin etc do in England.

Once that is in place the major bandwidth users will move to FTTH and ADSL will be left for the smaller users and thus allow it to also be used on a flat rate basis too.

I doubt it will happen though, South African ISP's and the Cellphone companies, who are the ones rolling out the fiber, are too set in the old complex data/voice/SMS bundle mindset to actually allow simple, functional, scalable Internet access.

Ever since back in the early noughties when telkom decided to slap a 3Gig cap on us early ADSL adopters we have not been able to "see the wood for the trees" and now its all about managing rather than utilizing the internet.
 
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I presume Afrihost did some sort or restart or something since my connection didn't work till I redialed the PPPOE again.

My latest test was much better, probably the best it has been since I'm on 40Mbps.

Did 3 tests

1st


2nd


3rd


Getting 37 of the 40Mbps and my ping is better as well. With that said I normally had a 9 ms ping, which now shows 16ms after upgrading to VDSL.

So, I hope the issue are now sorted out.

***edit***
Just noticed that the speedtest shows I'm 700+km away from the server, which should be less than 50km - Routing change done?
 
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caroper said:
I hear you, and sympathise, but still little appears to have been done to try and force Telkom to change. Most just accept them as a necessary evil.

Times are changing, many companies, including you own new Principal, are rolling out fiber to the home. I hope that that is not going to be hampered, as it appears so far that it will be, by data / speed bundles and complex management. Now is the time to start competing with packages that include line and uncapped unshaped data, much as SKY, BT, Virgin etc do in England.

Once that is in place the major bandwidth users will move to FTTH and ADSL will be left for the smaller users and thus allow it to also be used on a flat rate basis too.

I doubt it will happen though, South African ISP's and the Cellphone companies, who are the ones rolling out the fiber, are too set in the old complex data/voice/SMS bundle mindset to actually allow simple, functional, scalable Internet access.
Click to expand...

FTTH I do think will be the first major viable alternative to Telkom-based ADSL products, and while for the moment still expensive, I can definitely see the price dropping over the coming months.

I think the big attraction to FTTH is the significant reduction in copper used, which hopefully cases of theft will be significantly decreased.
 
Masik3R said:
+1

Restarted router:
View attachment 166781
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Hunted said:
I presume Afrihost did some sort or restart or something since my connection didn't work till I redialed the PPPOE again.

My latest test was much better, probably the best it has been since I'm on 40Mbps.

Did 3 tests

1st


2nd


3rd


Getting 37 of the 40Mbps and my ping is better as well. With that said I normally had a 9 ms ping, which now shows 16ms after upgrading to VDSL.

So, I hope the issue are now sorted out.

***edit***
Just noticed that the speedtest shows I'm 700+km away from the server, which should be less than 50km - Routing change done?
Click to expand...

Great! I am glad to see the Team is making some noticeable progress! Let's hope the speeds stay at this level.
 
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