Afrihost CAPPED ADSL Feedback (MTN)

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Masik3R said:
View attachment 168317

40Mbit.

Can't even remember when last this account actually performed for more than one day in a row. I come home knowing that speeds will disgusting. The people managing your network need to be fired....
Click to expand...

Haha, my 40Mbit is better than yours! :D

3919336855.png
 
AfriGenie said:
As much as we try to keep these types of changes during quiet times, to a certain degree we need to also be able to see how these changes affect client account performance, and how the network behaves with the software changes in affect.
Click to expand...

ok some advice and it might help AH ... when you plan to distribute updates or tweaks on the network. Inform your users, tell them something like
"time of deployment:
estimated duration:
Hi all valued customers please note we upgrading and tweaking our network, so be aware that there might be network slowdowns on both your international and local internet usage"

trust me on this, it will go a long way being proactive regarding comms with your customers. Seen too many business go for **** simply because they dont communicate with their customers effectively enough. id be much more comfortable knowing that a patch is being applied to the network that will take 10hours to deploy and that way ill make alternative plans. Currently i get the feeling (and im sure most people feel the same way) that AH doesn't know what the h3ll they doing! seems like you guys are in a panic back there

EDIT: bottom line you losing customers ... what are you guys doing about it? just on one page here, two customers have left.

effective customer management has
1. data analytics around customer profiles, to better serve and provide customized service
2. identifying customer touch points and ensuring these are "good" experiences for customers
3. Effective communications with customers in all channels (well some of us on this forum know about the so called tweaks and upgrades, what about those people not on this forum, they very much in the dark)
 
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adamr said:
ok some advice and it might help AH ... when you plan to distribute updates or tweaks on the network. Inform your users, tell them something like
"time of deployment:
estimated duration:
Hi all valued customers please note we upgrading and tweaking our network, so be aware that there might be network slowdowns on both your international and local internet usage"

trust me on this, it will go a long way being proactive regarding comms with your customers. Seen too many business go for **** simply because they dont communicate with their customers effectively enough. id be much more comfortable knowing that a patch is being applied to the network that will take 10hours to deploy and that way ill make alternative plans. Currently i get the feeling (and im sure most people feel the same way) that AH doesn't know what the h3ll they doing! seems like you guys are in a panic back there

EDIT: bottom line you losing customers ... what are you guys doing about it? just on one page here, two customers have left.
Click to expand...

+1000
 
adamr said:
ok some advice and it might help AH ... when you plan to distribute updates or tweaks on the network. Inform your users, tell them something like
"time of deployment:
estimated duration:
Hi all valued customers please note we upgrading and tweaking our network, so be aware that there might be network slowdowns on both your international and local internet usage"

trust me on this, it will go a long way being proactive regarding comms with your customers. Seen too many business go for **** simply because they dont communicate with their customers effectively enough. id be much more comfortable knowing that a patch is being applied to the network that will take 10hours to deploy and that way ill make alternative plans. Currently i get the feeling (and im sure most people feel the same way) that AH doesn't know what the h3ll they doing! seems like you guys are in a panic back there

EDIT: bottom line you losing customers ... what are you guys doing about it? just on one page here, two customers have left.

effective customer management has
1. data analytics around customer profiles, to better serve and provide customized service
2. identifying customer touch points and ensuring these are "good" experiences for customers
3. Effective communications with customers in all channels (well some of us on this forum know about the so called tweaks and upgrades, what about those people not on this forum, they very much in the dark)
Click to expand...


Exactly! It was suggested to them before, it seems Client Centricity is not part of their Mission Statement!

Aquiva said:
Why are these changes not communicated to your stakeholders/clients??? Our company's internet is hosted by a large ISP and we get notifications every time maintenance/upgrades/changes are made that could affect our connectivity/performance. The AH reps keep saying this forum is for feedback, but the lack of transparency is resulting in everyone complaining about you in this forum or other social media. Only today we hear that there were changes made over the weekend and when users complained on Monday, they were told there no issues on the network!
Click to expand...
 
3919375584.png

800 ping to smite servers, getting really annoyed.

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert vienna.at

Tracing route to vienna.at [194.183.128.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.pace.net [192.168.1.1]
2 5 ms 7 ms 6 ms 105-236-234-65-esr-lo.mtnbusiness.co.za [105.236
.234.65]
3 448 ms 434 ms 419 ms 41.181.201.94
4 467 ms 458 ms 440 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
5 486 ms 484 ms 498 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 26 ms 28 ms 25 ms 196.44.31.106
^C
C:\Windows\System32>

Added 8:06pm
C:\Windows\System32>tracert vienna.at

Tracing route to vienna.at [194.183.128.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.pace.net [192.168.1.1]
2 5 ms 6 ms 6 ms 105-236-234-65-esr-lo.mtnbusiness.co.za [105.236
.234.65]
3 445 ms 443 ms 445 ms 41.181.201.94
4 510 ms 500 ms 495 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
5 535 ms 526 ms 530 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 28 ms 30 ms 31 ms 196.44.31.106
7 685 ms 692 ms 789 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
8 603 ms 616 ms 642 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
9 679 ms 701 ms 695 ms 195.50.122.181
10 624 ms 626 ms 633 ms ae-0-11.bar2.Vienna1.Level3.net [4.69.153.150]
11 654 ms 677 ms 671 ms 212.73.203.138
12 722 ms 714 ms 724 ms GRAX2-KLAX1.highway.telekom.at [195.3.68.137]
13 670 ms 669 ms 641 ms 195.3.79.198
14 783 ms 796 ms 771 ms 80.120.112.74
15 722 ms 728 ms 706 ms gi0-0-1-75-asr1k-2-swz1.net.tele.net [194.183.14
2.174]
16 656 ms 649 ms 664 ms service.tele.net [194.183.128.94]

Trace complete.

C:\Windows\System32>

Another in the household trying to load a custom game LoL Eu West, ping: 758

international Speedtest:
3919459048.png
Now look at the graph:
WTF 2014-11-18.png

New test 10 minutes later:
3919482710.png

At 8:36PM (10 minutes later again):
3919528853.png

At 8:41:
3919542073.png
 
Last edited:
I've had enough of this BS.

Going to cancel the 200+200 GB account for R799 and go to Webafrica's 200+400 account for R599. Might have to download after midnight occasionally but that's not a big deal. Easy enough to schedule.

So I'll get 200 GB more and pay R200 less.

No brainer.
 
400ms ping ffs wtf .... of any month with the 12 months of the freaking year, NOVEMBER is not a time to f pings up :mad:




Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 5 ms 5 ms 105-236-7-129-esr-lo.mtnbusiness.co.za [105.236.7.129]
3 485 ms 528 ms 497 ms 41.181.221.218
4 508 ms 509 ms 509 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 505 ms 497 ms 514 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 503 ms 498 ms 498 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
7 508 ms 498 ms 499 ms 196.30.1.39
8 496 ms 507 ms 510 ms 196.31.220.21
9 513 ms 508 ms 504 ms 196.31.63.202
10 480 ms 479 ms 482 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 475 ms 474 ms 489 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
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A Non Blonde said:
This: to launch a suite of value-added services called Afrihost Plus+
Click to expand...

Are you fcking kidding me?

Afribots and Genie whom I trusted.

You guys lied out right your not fixing the network. You where deploying a new software package to accommodate the value added services.

Fml.


If my cap account gets shapes/throttled/what ever you want to call it then I'm out.

The only reason I came back with my one line is because AF was the only ISP that offered what you see is wat you get now all a sudden you sneaky bastards where busy installing and preparing for your new line of Bolt-on features.



Thanks Gian/MTN

If this starts it will only be the beginning. Af is dead.
 
biometrics said:
I've had enough of this BS.

Going to cancel the 200+200 GB account for R799 and go to Webafrica's 200+400 account for R599. Might have to download after midnight occasionally but that's not a big deal. Easy enough to schedule.

So I'll get 200 GB more and pay R200 less.

No brainer.
Click to expand...

I'm in the same situation, looking at the same package. Enough.
 
SirFooK'nG said:
400ms ping ffs wtf .... of any month with the 12 months of the freaking year, NOVEMBER is not a time to f pings up :mad:




Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 5 ms 5 ms 105-236-7-129-esr-lo.mtnbusiness.co.za [105.236.7.129]
3 485 ms 528 ms 497 ms 41.181.221.218
4 508 ms 509 ms 509 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 505 ms 497 ms 514 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 503 ms 498 ms 498 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
7 508 ms 498 ms 499 ms 196.30.1.39
8 496 ms 507 ms 510 ms 196.31.220.21
9 513 ms 508 ms 504 ms 196.31.63.202
10 480 ms 479 ms 482 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 475 ms 474 ms 489 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...

Yeah the Durban IPC is 1. really badly broken or 2. so congested it's not even true....
 
SirFooK'nG said:
400ms ping ffs wtf .... of any month with the 12 months of the freaking year, NOVEMBER is not a time to f pings up :mad:




Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 5 ms 5 ms 105-236-7-129-esr-lo.mtnbusiness.co.za [105.236.7.129]
3 485 ms 528 ms 497 ms 41.181.221.218
4 508 ms 509 ms 509 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 505 ms 497 ms 514 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
6 503 ms 498 ms 498 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
7 508 ms 498 ms 499 ms 196.30.1.39
8 496 ms 507 ms 510 ms 196.31.220.21
9 513 ms 508 ms 504 ms 196.31.63.202
10 480 ms 479 ms 482 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
11 475 ms 474 ms 489 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...

Yep, some techie must have pressed the red button.

Code: 
Traceroute output:
 1  105-236-240-129-esr-lo.mtnbusiness.co.za (105.236.240.129)  6.813 ms  6.952 ms  7.228 ms
 2  ipc-recieve-tb-1a.mtnbusiness.net (41.181.53.150)  561.883 ms  567.243 ms  557.712 ms
 3  tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28)  467.822 ms  454.600 ms  446.686 ms
 4  compj-cpt-1.mtnns.net (196.44.18.2)  564.759 ms  568.406 ms  549.739 ms
 5  ls-cr-2--tb-cr-1.uk-b.mtnns.net (196.44.31.113)  613.930 ms  594.389 ms  583.345 ms
 6  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net (209.212.111.187)  634.605 ms  616.675 ms  579.122 ms
 7  google-peering-ls-pr-2.uk.mtnns.net (209.212.99.13)  709.920 ms  701.237 ms  720.891 ms
 8  209.85.255.76 (209.85.255.76)  651.021 ms  630.578 ms  653.915 ms
 9  66.249.95.9 (66.249.95.9)  670.815 ms  676.514 ms  697.867 ms
10  72.14.237.239 (72.14.237.239)  694.458 ms  727.447 ms  732.288 ms
11  jnb01s07-in-f3.1e100.net (74.125.233.3)  686.482 ms  670.154 ms  665.099 ms
 
Initiated a large Origin download earlier. All was going well (fluctuated between 680-1mb), due to finish around 20:30.
Trickling at 200kb for a while now

MECE3uP.png


Edit:

Just switched ISP's

Bam...top notch speeds

ga6VT1H.png
 
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OMG I just tried my Afrihost acc again - Streaming is totally and utterly useless!! (8:20pm)
Funny downloads and speed test is OK.

Too make matters worse - live http streaming and rtmp on Axxess has also gone to sh*t since Monday!
The only thing they have in common is MTN.

Guess it's back to OW for me I can't live with this.
 
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