Afrihost CAPPED ADSL Feedback (MTN)

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Lishen23

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I don't know if this has been discussed before or if this happens with all ISP's, but why is it when your cap finishes and you go over the amount, it then gets subtracted from your next months total? How is that fair?

Yesterday I had like 3gb which I wanted to finish up before the new month so I queued some torrents, I just checked now and find that I'm 2gb short this month, presumably because I went over last month. Why is it my fault if Afrihost cannot properly determine when to cut it off? In a capped account, my understanding is I get X amount of data and once I use up X amount I will be cut off completely.

The biggest qualm I have with what happened this month is that it should work both ways, if the ISP has the right to take away data allocated to December, based on data used in November, then any data remaining in November should carry over to December. Fair is fair, the method being used now is completely skewed in favour of the ISP.
 
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Mark.K

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Just my two cents for the last time in a while prob. I moved over to anther ISP but kept my line with Afrihost. I can now stream properly fill HD with no problems at all. It is costing me a little more but it is worth it for me as I stream a lot. Hope things get better for Afrihost soon. I'll maybe check back in a few months to see if there is an improvement. P.s gaming is also a lot better.
 
AfriGuy

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DrJohnZoidberg said:
I don't know what causes this but it is extremely annoying.

On my pfSense box it constantly shows that my AH connection is dying, sometimes shows it's completely offline even if I am connected fine and can use the line. It ONLY does this on my Afrihost account and been starting this around the time when everything went belly up a few weeks ago.

It doesn't seem to affect my speed or latency though but it's huge issue at my office because we're load balancing with two lines and it won't use the AH line because it's showing that it's down. I could fix this by disabling monitoring but then I wouldn't know when the line is really down and it would break everything if it really did go down.

I see this constantly in my quality graphs, this is for the last 8 hours:

status_rrd_graph_img%20%2828%29.png


And for a few weeks:

status_rrd_graph_img%20%2829%29.png


This happens on both my home and office lines, and happens only on the AH account.

I cancelled this account now and moving to another ISP, but maybe someone should look into this as there may be something deeper at play here.
Click to expand...

This is very odd. The only thing I can think of is how ICMP packets are handled, not sure if this is 100% correct though.
Best bet would be to drop our Support guys a line - we can always have the ticket escalated from there to see what can be replicated on our end.
 
AfriGuy

AfriGuy

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plugger123 said:
Slow, slow slow... it's total agony to browse or try anything. What is going on? 8am saterday morning.
Click to expand...

Sorry to hear about the slow speeds :(
Have you been in touch with our Support team to troubleshoot?
 
AfriGuy

AfriGuy

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roadcat said:
High latency, but only when going out of the MTN network. Speedtest to MTN Cape Town is perfect i.e. 30ms, speedtest to SAIX Cape Town is 171ms.

And Speedtest thinks I am in Maseru :)
Click to expand...

I wouldn't worry about the location too much, Speedtest updates their IPs every so often to reflect the correct geolocation :)
Would you mind pasting some comparison results though?
 
AfriGuy

AfriGuy

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Lishen23 said:
I don't know if this has been discussed before or if this happens with all ISP's, but why is it when your cap finishes and you go over the amount, it then gets subtracted from your next months total? How is that fair?

Yesterday I had like 3gb which I wanted to finish up before the new month so I queued some torrents, I just checked now and find that I'm 2gb short this month, presumably because I went over last month. Why is it my fault if Afrihost cannot properly determine when to cut it off? In a capped account, my understanding is I get X amount of data and once I use up X amount I will be cut off completely.

The biggest qualm I have with what happened this month is that it should work both ways, if the ISP has the right to take away data allocated to December, based on data used in November, then any data remaining in November should carry over to December. Fair is fair, the method being used now is completely skewed in favour of the ISP.
Click to expand...

I can understand why this is frustrating, sorry about that :(
It happens due to the way accounting packets are relayed. We can't run this every minute, or even 15 minutes - this is done to balance load on our systems as well as keep your connections overheads as small as possible.

We query via batches, so your account may only be queried once an hour. If it picks up you've gone over your cap, it'll cap you but cary that data over to the next month.
Hope this makes sense.
 
Thor

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I don't want ISDN...
 

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DeathStrike

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Hi afriguy.

I can't connect to any ADSL account this morning. Tried web Africa, afrihost and Axxess.

I tried creating a pppoe connection via my PC and even that can't connect.

I managed to do a port recreation now at work and hope that it will fix the issue but the line was syncing fully before.

I am nor home now so I can't check anything but I will try to remote into router later. Which would only work if account connects.
 
Chevron

Chevron

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Lishen23 said:
I don't know if this has been discussed before or if this happens with all ISP's, but why is it when your cap finishes and you go over the amount, it then gets subtracted from your next months total? How is that fair?

Yesterday I had like 3gb which I wanted to finish up before the new month so I queued some torrents, I just checked now and find that I'm 2gb short this month, presumably because I went over last month. Why is it my fault if Afrihost cannot properly determine when to cut it off? In a capped account, my understanding is I get X amount of data and once I use up X amount I will be cut off completely.

The biggest qualm I have with what happened this month is that it should work both ways, if the ISP has the right to take away data allocated to December, based on data used in November, then any data remaining in November should carry over to December. Fair is fair, the method being used now is completely skewed in favour of the ISP.
Click to expand...

1. It's how Telkom gives them the data on much you use. It's at weird times.
2. if it bugs you then go to uncapped.
 
AfriGuy

AfriGuy

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DeathStrike said:
Hi afriguy.

I can't connect to any ADSL account this morning. Tried web Africa, afrihost and Axxess.

I tried creating a pppoe connection via my PC and even that can't connect.

I managed to do a port recreation now at work and hope that it will fix the issue but the line was syncing fully before.

I am nor home now so I can't check anything but I will try to remote into router later. Which would only work if account connects.
Click to expand...

Lets see what's happening here, I see Telkom have a few reported outages this morning.
Drop me a PM with your number :)
 
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iMcJaz

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Does the double data "free" portion for capped accounts register later on? Mines gone again...
 
AfriGuy

AfriGuy

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iMcJaz said:
Oh I'm not on Plus+ yet. Has double data expired for the non-Plus people?
Click to expand...

Nope.
Double data is set to be revised at the end of December. We should have an announcement around what's happening soon :)
 
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