Afrihost CAPPED ADSL Feedback (MTN)

[AfriGuy]

Pm sent

Thanks, I'll reply in a few mins.

 

[Bedford]

Nope.
Double data is set to be revised at the end of December. We should have an announcement around what's happening soon

I don't understand why u say it will be revised? Ur AH+ package has been launched, so why would u keep AH+ and have double data. One will negate the other...

@iMcJaz
End of December the double data WILL END, mark my words. And in the event it doesn't end then AH+ was doomed before it even began and this was horrific planning on AH's part.

 

[AfriGuy]

I don't understand why u say it will be revised? Ur AH+ package has been launched, so why would u keep AH+ and have double data. One will negate the other...

@iMcJaz
End of December the double data WILL END, mark my words. And in the event it doesn't end then AH+ was doomed before it even began and this was horrific planning on AH's part.

We'll confirm everything, officially, soon

 

[Johnatan56]

Your call center, please no billing during waiting
Was 22nd in queue getting to your account department, ~15min wait and then got chucked to billing and back at accounts = half an hour call that ended in nothing happening but getting someone else to call me.
Hopefully the consultant that is supposed to call me back can sort your incorrect billing and that Telkom refund that no one has gotten back to me on after a month.

 

[AfriGuy]

Your call center, please no billing during waiting
Was 22nd in queue getting to your account department, ~15min wait and then got chucked to billing and back at accounts = half an hour call that ended in nothing happening but getting someone else to call me.
Hopefully the consultant that is supposed to call me back can sort your incorrect billing and that Telkom refund that no one has gotten back to me on after a month.

Really sorry about the long wait, we're always busy at the beginning of the month
If there's a an open ticket, our Accounts team will correct the billing where necessary.

 

[Solitude]

Our internet is incredibly slow today. Is anyone else having problems with their Afrihost capped ADSL accounts? Otherwise it may be a line problem here by us.

 

[Bedford]

We'll confirm everything, officially, soon

lol! all this cloak and dagger!

Quote for Matrix

"You hear that Mr Anderson, that is the sound of inevitability"

 

[Johnatan56]

Really sorry about the long wait, we're always busy at the beginning of the month
If there's a an open ticket, our Accounts team will correct the billing where necessary.

It's been an hour, still no call back, could you remind a Samantha to call me? Should be in the accounts section.

 

[AfriGuy]

Our internet is incredibly slow today. Is anyone else having problems with their Afrihost capped ADSL accounts? Otherwise it may be a line problem here by us.

Shouldn't be any speed issues from our end, do you have any results you can paste here?

 

[AfriGuy]

It's been an hour, still no call back, could you remind a Samantha to call me? Should be in the accounts section.

I'll do my best, is there a ticket ref# I can follow up for you in the mean time?

 

[i.got~issues]

Hi AfriPeeps

Quick question about the #DataSteal I won.

This is valid for a year, I understand, does this mean that my usual account data will be used first each month and, when depleted, the #DataSteal winning will then kick in until the 1st of the month when the package data is renewed again?

If not it, it means I need to downgrade or else I end up forfeiting the package bundled data as this does not carry over and will not be used until the #DataSteal has been depleted.

I hope this makes some sense...

 

[Johnatan56]

I'll do my best, is there a ticket ref# I can follow up for you in the mean time?

Haven't opened a ticket, rather just called. Issue is I was changed to a 10mbit line instead of the 20mbit legacy I was on without asking for it, due to one of your consultants changing the bundle instead of limiting the sync speed, which was what I asked and asked multiple times. A John said he'd cancel the change, but seems that never happened, now we are here. The other issue is a Telkom refund, which I opened at the beginning of the month, no response, called last Friday, say there is no refund request, asked them to open again. Want to talk about the status of that after the bundle issue.

 

[AfriGuy]

Hi AfriPeeps

Quick question about the #DataSteal I won.

This is valid for a year, I understand, does this mean that my usual account data will be used first each month and, when depleted, the #DataSteal winning will then kick in until the 1st of the month when the package data is renewed again?

If not it, it means I need to downgrade or else I end up forfeiting the package bundled data as this does not carry over and will not be used until the #DataSteal has been depleted.

I hope this makes some sense...

The data itself is valid for a year, but it isn't recurring data.
Say you've won 50GB of data. That data is used after your normal cap is used - while the full 50GB is available to us for up to 1 year.

 

[AfriGuy]

Haven't opened a ticket, rather just called. Issue is I was changed to a 10mbit line instead of the 20mbit legacy I was on without asking for it, due to one of your consultants changing the bundle instead of limiting the sync speed, which was what I asked and asked multiple times. A John said he'd cancel the change, but seems that never happened, now we are here. The other issue is a Telkom refund, which I opened at the beginning of the month, no response, called last Friday, say there is no refund request, asked them to open again. Want to talk about the status of that after the bundle issue.

When it comes to credits it's always best to open a ticket. Our Accounts team will need to review and chat to other departments before logging a credit on the account.

 

[i.got~issues]

The data itself is valid for a year, but it isn't recurring data.
Say you've won 50GB of data. That data is used after your normal cap is used - while the full 50GB is available to us for up to 1 year.

Thanks, I am aware that it is not recurring data, and that it will be used once the normal cap data is depleted... why I asked, is that say your normal capped data is depleted in the middle of the month, and the DataSteal data is then used... come the 1st of the next month, will the DataSteal data continue to be used until depleted, or will it pause this, and grab from the renewed capped data pool?

If the DataSteal data is to be used, it is pointless then having a large normal cap data account then, as this will be forfeited.

 

[Mark.K]

.

 

[Johnatan56]

When it comes to credits it's always best to open a ticket. Our Accounts team will need to review and chat to other departments before logging a credit on the account.

Hey, sent you a PM, having issues opening a ticket due to length.
Thanks

 

[AfriGuy]

Thanks, I am aware that it is not recurring data, and that it will be used once the normal cap data is depleted... why I asked, is that say your normal capped data is depleted in the middle of the month, and the DataSteal data is then used... come the 1st of the next month, will the DataSteal data continue to be used until depleted, or will it pause this, and grab from the renewed capped data pool?

If the DataSteal data is to be used, it is pointless then having a large normal cap data account then, as this will be forfeited.

The way our system works is via data links.
So for example, your monthly data is data link 1 and your datasteal is data link 2. Link 1 is capped by mid-month, so link 2 then becomes active. The new month starts and link 1 will be used first.

 

[AfriGuy]

Hey, sent you a PM, having issues opening a ticket due to length.
Thanks

Thanks, will follow up with you via PM.

 

[i.got~issues]

The way our system works is via data links.
So for example, your monthly data is data link 1 and your datasteal is data link 2. Link 1 is capped by mid-month, so link 2 then becomes active. The new month starts and link 1 will be used first.

Hmmmm... great to hear!

But, it would appear that my normal capped data is untouched, and my DataSteal is still being used... will keep on eye on this and see if it is just due a delay in usage reporting. The kids will make a big enough dent in it this arvie to be able to see which is being depleted.

Very clever system you have there.