Afrihost CAPPED ADSL Feedback (MTN)

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Aquiva said:
Can someone at Afrihost please explain the following tests for me. This all done on an Afrihost Capped account within 2 hours from the same line and router.

TRACEROUTES:

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 93 ms 88 ms 44 ms 41.181.201.93
4 34 ms 34 ms 35 ms 41.181.201.94
5 41 ms 62 ms 41 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 43 ms 42 ms 41 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 61 ms 62 ms 65 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 63 ms 63 ms 63 ms jh-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.255]
9 62 ms 62 ms 72 ms 196.44.31.99
10 62 ms 62 ms 64 ms 196.31.220.6
11 55 ms 55 ms 54 ms 196.31.220.23
12 56 ms 56 ms 55 ms 196.31.63.206
13 55 ms 55 ms 54 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 62 ms 61 ms 61 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.


Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 102 ms 83 ms 81 ms 41.181.221.253
4 34 ms 35 ms 34 ms 41.181.221.254
5 34 ms 34 ms 34 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 79 ms 43 ms 41 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 55 ms 55 ms 55 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 63 ms 63 ms 62 ms jh-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.255]
9 62 ms 78 ms 62 ms 196.44.31.99
10 55 ms 56 ms 56 ms 196.31.220.6
11 55 ms 55 ms 56 ms 196.31.220.23
12 55 ms 56 ms 54 ms 196.31.63.206
13 58 ms 59 ms 55 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 63 ms 62 ms 62 ms www.afrihost.com [197.242.144.102]

Trace complete.


Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router [192.168.1.254]
2 * * * Request timed out.
3 48 ms 48 ms 81 ms 41.181.53.213
4 43 ms 41 ms 43 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
5 94 ms 40 ms 41 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 48 ms 50 ms 74 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 69 ms 70 ms 69 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 65 ms 64 ms 64 ms jh-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.255]
9 62 ms 62 ms 63 ms 196.44.31.99
10 69 ms 68 ms 67 ms 196.30.1.53
11 64 ms 62 ms 64 ms 196.31.220.25
12 68 ms 68 ms 68 ms 196.31.63.206
13 61 ms 63 ms 63 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 68 ms 68 ms 69 ms 197.242.144.102

Trace complete.


Then to top it off...

On Afrihosts's Auto assigned DNS servers:

C:\>tracert google.com
Unable to resolve target system name google.com.

C:\>nslookup google.com
Server: router
Address: 192.168.1.254

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to router timed-out

So I change it tot Google's DNS servers:

C:\>nslookup google.com
Server: router
Address: 192.168.1.254

Non-authoritative answer:
Name: google.com
Addresses: 2c0f:fb50:4002:803::200e
216.58.223.46


C:\>tracert google.com

Tracing route to google.com [216.58.223.46]
over a maximum of 30 hops:

1 <1 ms * <1 ms router [192.168.1.254]
2 * * * Request timed out.
3 36 ms 38 ms 38 ms 41.181.51.181
4 71 ms 36 ms 42 ms 41.181.51.182
5 37 ms 34 ms 38 ms tb-dca-2.za--qux-i.za.mtnbusiness.net [66.8.11.186]
6 84 ms 73 ms 64 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 178 ms 220 ms 178 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]
8 184 ms 184 ms 183 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187]
9 185 ms 190 ms 186 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.13]
10 177 ms 177 ms 177 ms 209.85.255.76
11 202 ms 201 ms 202 ms 66.249.95.9
12 203 ms 202 ms 202 ms 72.14.239.129
13 199 ms 195 ms 194 ms jnb01s08-in-f14.1e100.net [216.58.223.46]

Trace complete.


Now my two questions;

1. Why are all the traceroutes' 3rd and 4th hops different everytime?
2. Why would your DNS servers not resolve properly? (even in the last hop of the traceroutes!)
Click to expand...

The third and fourth hops can vary depending on the routing that is being used, our network will try to keep the balance, so it will adjust the routing depending on network load, and current network traffic levels.

What do you mean by the DNS servers not resolving correct in the traceroutes? In all the traceroutes that you posted the traceroute is run to the actual server where the respective services are hosted.
 
djbrendan said:
i only use 3 and see packet loss on these servers,i will try others tonight and see if its server specific
Click to expand...

If you see packet loss to those servers tonight, can you please take a few screenshots and send those through to me, I would definitely want our Team to look into this.
 
AfriGenie said:
The issue that started on Friday evening specifically only started on Friday evening, if you experienced any latency or packet loss before then we'll need to look into this as an individual case.

Are you seeing packet loss in general or only during specific times? To which sites or services are you noticing this?
Click to expand...

Are you serious? :( Your team can easily replicate this by joining a TS server during peak times. It is a GENERAL problem, multiple people have told you guys here on this forum.

PLEASE stop making this out to be individual problems.
 
Masik3R said:
Are you serious? :( Your team can easily replicate this by joining a TS server during peak times. It is a GENERAL problem, multiple people have told you guys here on this forum.

PLEASE stop making this out to be individual problems.
Click to expand...

:(

Apart from the issues noted over the weekend, I've only had specific reports from four different users about packet loss to Team Speak Servers, our Critical Care team is investigating those cases, but I still need to get the full details, as it could easily be an unrelated issue.

I cannot generalize and assume that each and every issue reported is linked to issues raised earlier.
 
AfriGenie said:
:(

Apart from the issues noted over the weekend, I've only had specific reports from four different users about packet loss to Team Speak Servers, our Critical Care team is investigating those cases, but I still need to get the full details, as it could easily be an unrelated issue.

I cannot generalize and assume that each and every issue reported is linked to issues raised earlier.
Click to expand...

Apologies, I should have checked how things were after I got home now before that post. I am currently getting 26ms and 0 packet loss to my TS server in CT.

Maybe the issues were related? I will let you know if things change.
 
Masik3R said:
Apologies, I should have checked how things were after I got home now before that post. I am currently getting 26ms and 0 packet loss to my TS server in CT.

Maybe the issues were related? I will let you know if things change.
Click to expand...

No problem at all Dude! :)

As I said, I have to take each query or issue raised on it's own merits, but I can understand how it looks if we keep posting the same requests for information.
 
Afrihost 10mb capped speed test

Good Day,
On Friday, I have changed from a 2mb uncapped business account, to a 10mb capped account.

Is this the following in line with everyone else with a 10mb capped account? Seems slightly slow, or is it just me?
The ping is awesome though..

www.speedtest.net/result/4200666002.png

Thanks for the feedback.
 
Last edited:
That is not bad for a 10Mbs line mine is normal in the the high 5.X to low 6.X range so if anything yours is faster than mine.
It all depends on the local exchange and the state of the copper lines.
 
Woefkardoes said:
Good Day,
On Friday, I have changed from a 2mb uncapped business account, to a 10mb capped account.

Is this the following in line with everyone else with a 10mb capped account? Seems slightly slow, or is it just me?
The ping is awesome though..

www.speedtest.net/result/4200666002.png

Thanks for the feedback.
Click to expand...

It could be the maximum supported sync for the DP/ DSLAM in the area. What are your router sync stats looking like?
 
Masik3R said:
Apologies, I should have checked how things were after I got home now before that post. I am currently getting 26ms and 0 packet loss to my TS server in CT.

Maybe the issues were related? I will let you know if things change.
Click to expand...

Packet loss has returned. Surprise surprise. Just got out of a CS game with 20%+ loss....

Lets just say my mood has deteriorated.
 
Masik3R said:
Packet loss has returned. Surprise surprise. Just got out of a CS game with 20%+ loss....

Lets just say my mood has deteriorated.
Click to expand...

Yeah I don't even bother using my AH account for gaming at night. Just not worth it. Even my mumble cuts out from loss.

Thankfully I've got a backup Telkom account that works like a champ.
 
Masik3R said:
Packet loss has returned. Surprise surprise. Just got out of a CS game with 20%+ loss....

Lets just say my mood has deteriorated.
Click to expand...

Not cool, really sorry about this :(
Any tests that you can paste here for me to look at?
 
AfriGenie said:
The third and fourth hops can vary depending on the routing that is being used, our network will try to keep the balance, so it will adjust the routing depending on network load, and current network traffic levels.

What do you mean by the DNS servers not resolving correct in the traceroutes? In all the traceroutes that you posted the traceroute is run to the actual server where the respective services are hosted.
Click to expand...

Do you have so many routing options this close to the single IPC? Firstly your DNS could not resolve "google.com" and secondly look at Hop 14, two of the tree traces resolve the server differently and one doesn't even resolve the server name.
 
image132 said:
Yeah I don't even bother using my AH account for gaming at night. Just not worth it. Even my mumble cuts out from loss.

Thankfully I've got a backup Telkom account that works like a champ.
Click to expand...

Same here on PS4! I have actually raised this issue twice in the past, but it seems Afrihost chooses to ignore the issue until masses of people complain.
 
AfriGenie said:
If you see packet loss to those servers tonight, can you please take a few screenshots and send those through to me, I would definitely want our Team to look into this.
Click to expand...
so other TS seem fine but dota 2 keeps cutting out(stutter game play ) from packet loss.
 
caroper said:
That is not bad for a 10Mbs line mine is normal in the the high 5.X to low 6.X range so if anything yours is faster than mine.
It all depends on the local exchange and the state of the copper lines.
Click to expand...

AfriGuy said:
It could be the maximum supported sync for the DP/ DSLAM in the area. What are your router sync stats looking like?
Click to expand...

Thanks for the reply,

According to the router, downstream is 8128 kbps and upstream 960 kbps.
So yes not bad at all. Pretty much getting what i should out of the line.

Thanks again. Regards.

Note: all my latency issues regarding CS:GO seems to be resolved. Have been running smoothly since last week Thursday. (Pretoria - Equestria area)
 
Last edited:
packet loss.png

packet loss in game 2.jpg

This is what I have to deal with.

Edit: As you can see from roadcat's post, you do not notice the packet loss when streaming or browsing. Everything seems hunky dory. When you try and game however, its a different story.

PingTest shows 0% loss.
 
Last edited:
Masik3R said:
View attachment 197838

View attachment 197850

This is what I have to deal with.

Edit: As you can see from roadcat's post, you do not notice the packet loss when streaming or browsing. Everything seems hunky dory. When you try and game however, its a different story.

PingTest shows 0% loss.
Click to expand...

Same here

Though i play bf4 ,my game stats are dropping and seems like one shot kills

On web africa it was so smooth
 
Aquiva said:
Do you have so many routing options this close to the single IPC? Firstly your DNS could not resolve "google.com" and secondly look at Hop 14, two of the tree traces resolve the server differently and one doesn't even resolve the server name.
Click to expand...

We have multiple servers for ClientZone and our corporate website for loadshedding and redundancy, so it's very likely that you're being routed differently depending on the traffic.

I can't replicate the error with Google not resolving on my side, so I am not sure what is going on there. I'll keep testing though.
 
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