The problem is I don't think I can give that to you. Every time I've been getting loss in game and in mumble and then done pings/tracerts to that exact server there is no loss. It's only ever in game/application that loss occurs.
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Afrihost CAPPED ADSL Feedback (MTN)
- Thread starter eddief1
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The problem is I don't think I can give that to you. Every time I've been getting loss in game and in mumble and then done pings/tracerts to that exact server there is no loss. It's only ever in game/application that loss occurs.
A ping uses a different protocol than what the game would use, which could explain why you don't see loss on a ping but you do in the game. The best would be to use something like wireshark to capture which ports/protocols and ips are being used.
i.got~issues
Expert Member
Hi AfriTeam
Just a quick question about the ClientZone...
I have two different results for data used this month in my CZ...
I am probably being doff and missing something glaringly obvious... but just in case... thought I'd hola at ya'all.
Just a quick question about the ClientZone...
I have two different results for data used this month in my CZ...
I am probably being doff and missing something glaringly obvious... but just in case... thought I'd hola at ya'all.
You should be able to get the mumble server's IP and then measure packet loss to that IP. If it's only in-game and doesn't show up on any test, how the game server is managing traffic or perhaps combining P2P elements into gameplay traffic.
A packet is a packet though, it shouldn't really matter what the traffic classification is if a router or network switch is dropping packets. At least that would be my understanding
If you did a topup last month, it could be that your previous month's topup is still being reported in the current month's data allocation.
Would have to check for you if that's not the case
Even if it were combining p2p elements, if we are using a capped account, why would it matter? Torrents aren't being affected at all on my side - full 4MB/s.
Edit - What is making me most upset is the feedback from you guys. It seems as though your team isn't pulling out all he stops to get this fixed ASAP. All I'm seeing are time-buying responses. That's just the vibe I'm getting from you. Forgive me if I'm seeing it wrong.
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Tinuva
The Magician
That is correct, when there is not a shaping device in play. Afrihost, or MTN atleast is making use of devices from Allot from what I last heard. To do traffic shaping, those devices actually drop packets.A packet is a packet though, it shouldn't really matter what the traffic classification is if a router or network switch is dropping packets. At least that would be my understanding
My guess as to what is happening:
1. Afrihost/MTN give high priority to ICMP, so that traceroutes and pings look great. <-- This is good.
2. Afrihost/MTN give different priorities to different protocols, to give the best possible experience to customers. <-- This is good.
3. Afrihost/MTN give low or best-effort priority to "unknown" protocols. In Allot speak, this is called "Other UDP" and "Other TCP". <-- This is where the problem come into play.
There are 2 ways to fix this.
1. Unthrottle "Other TCP" and "Other UDP". I bet all these packet loss issues will disappear. The problem with this is, it will also unthrottle encrypted torrents and P2P.
or
2. Make a host list of the game and teamspeak servers that your customers use, give those high priority. The problem with this is, it will be annoying to manage.
You can choose which method you use, but thats pretty much what it boils down to.
Here is how the packet loss looks on an Afrihost account on my DSL line at home:
And here is what it looks like on a Cybersmart account:
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i.got~issues
Expert Member
If you did a topup last month, it could be that your previous month's topup is still being reported in the current month's data allocation.
Would have to check for you if that's not the case
Only mobile data top-up last month... ADSL not.
I am looking at it correctly I hope... and not wasting your time...
In broad strokes this is correct, we would give priority according to traffic. However, we do regular updates on traffic from TS, Mumble and any other services which may be otherwise classified but are known services that we don't want to shape. This is an ongoing process with our local and overseas providers and updated, along with regular batch updates we receive from the hardware/software vendors.
So it would not make sense if a service which was previously performing at peak suddenly began experiencing high packet loss unless either the traffic signature for the service changed (as we saw with Xbox traffic moving more towards P2P) or the packet loss occurs elsewhere. I would understand if packet loss occurred on these services if the network was saturated due to load on resources, but that doesn't appear to be the case here, so we need to understand what may have changed or what is being done differently on either end.
As I said tracerts and ping tests do not have the same loss as in game and in application.
Just gave it a quick go and was getting 0% loss on the jhb server and 0 - 3% on the cape town one however they were both pretty empty. I'll try again at 4pm when I started yesterday for the sake of consistency.
we don't generally give credit for line downgrades, but drop me a PM and let me see what I can do for you
Oops, just realised I have disabled PM's cos I've leaving for the US in a few hours. Mail me on [email protected] and I'll make sure we take proper look
Are you bringing something back for me?
I'd have to look at it. If you really want to get to the bottom of it then drop me a mail.
Yes, let's see what the tests show when you are seeing packet loss in game.
Tinuva
The Magician
I get what you say, and that is true. Right now however, something definitely is not right, as you can see those graphs in my previous post speak wonders about the packet loss on Afrihost, vs on Cybersmart where there is almost none.
If your IPCs are not at capacity, its fairly simple, it is the shaping devices that is throttling the traffic, so a normal MRTG graph will show you have loads of capacity available, when in reality the shaping device is actually artificially making it look lower than what the actual demand for traffic is. That would very well explain why there is so much packet loss issues right now.
Just look at those latency/packet loss graphs in my previous post again, and tell me if that is something you are proud off, knowing it is red on afrihost, and green on cybersmart. Same dsl line, same exchange, same routers, only different PPPoE sessions to different ISPs, both capped accounts.
i.got~issues
Expert Member
I have emailed you... thanks so much.
DrJohnZoidberg
Honorary Master
Just want to chime in and say that the entire MTN business ADSL network in the South has an inherent packet loss issue. It's one of the main reasons I left Afrihost.
Both Axxess and Afrihost show the same consistent packet loss on my end. I thought they would have figured this out by now though.
Both Axxess and Afrihost show the same consistent packet loss on my end. I thought they would have figured this out by now though.
Clayman
Well-Known Member
+1 During Gaming, I find that Afrihost is the worst.
The unidentifiable issue with packet loss on Heroes of the Storm as well as League of Legends now again is rather frustrating.
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