Afrihost CAPPED ADSL Feedback (MTN)

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Huge lag online while playing PS4 tonight... Not very impressed with the constant Afrihost issues of late.... Cape Town user
 
Morning Guys

I see pretty much all the posts here are related to gaming, and I can promise you that we are listening to your feedback and not simply dismissing it. But I just want to stress that it's not a case of flicking a switch (if one even existed) and saying we've turned off that setting. We need to troubleshoot, with clients, find out what conditions they are testing under and then replicate those under closed conditions so we can isolate what could be causing this problem. We also have to weigh up the feedback from some clients against the information we receive in general from all our feedback channels to decide whether all clients experience this, all clients in a specific region, or town or suburb, and then what the commonalities are between those clients who have the same experience. Once we have that info, we're very close to resolving any query, not just gaming.

The sooner we start that process the better. So I am happy to get your details and have our guys test with you and try to isolate what the common factor could be. I've already asked Orihalcon to PM me, but if there is someone else who willing to put a little time into this (which would be greatly appreciated) I think we have a better chance of figuring this out.
 
Same issue on bf4. In game ping for me was 48ms. Packet loss 27%. I could not even Teamviewer to my work server as it kept dropping connection every 20s
 
kyton said:
Same issue on bf4. In game ping for me was 48ms. Packet loss 27%. I could not even Teamviewer to my work server as it kept dropping connection every 20s
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Are you saying that all these services were running at the same time or separately? If there was general packet loss then terminal services or Teamviewer would probably bomb.
 
AfriMan said:
Are you saying that all these services were running at the same time or separately? If there was general packet loss then terminal services or Team viewer would probably bomb.
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These services were running separate. Can't have Team viewer running while BF4 is on, makes BF4 windowed for some reason. So I have Teamviewer shut down when playing.
 
kyton said:
These services were running separate. Can't have Team viewer running while BF4 is on, makes BF4 windowed for some reason. So I have Teamviewer shut down when playing.
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Understood. We still need to establish if there is general packetloss on your connection, cos this would affect gaming and terminal services, run separately or otherwise.

Can you run an MTR or pingplotter test so I can see if there is packet loss in general?
 
try running the command "ping mybroadband.co.za -t" while playing battlefield 4 in CMD (use ctrl-c to end).
You can also try pingplotter.

EDIT: Pingplotter will actually show where the packet loss occurs, you could also type in the BF4 host to know where it drops. (Use the pro version, it is free for a month.)
 
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Hi there

Having problems with my capped account, was previously on 4mbps business line, everything worked perfect no streaming issues while streaming 360p, now on 10mbps capped line, trying to streaming 480p and it buffers every 4 seconds, its been like this since I changed. Any advice?
 
I still think something is not hundred percent with Afrihost. I had huge streaming issues with them and no problem at all with wa. I must say torrents were good most of the time with ah. Hope things improve back to when things were always awesome then I'll make them my primary account again
 
Mark.K said:
I still think something is not hundred percent with Afrihost. I had huge streaming issues with them and no problem at all with wa. I must say torrents were good most of the time with ah. Hope things improve back to when things were always awesome then I'll make them my primary account again
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Which streaming service were you trying to use? Apart from your torrents, were you running any other services?
 
8gaz9 said:
Hi there

Having problems with my capped account, was previously on 4mbps business line, everything worked perfect no streaming issues while streaming 360p, now on 10mbps capped line, trying to streaming 480p and it buffers every 4 seconds, its been like this since I changed. Any advice?
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That definitely sounds off!

Could you please send me a PM with your ADSL username so that I can make sure everything is okay on our side.
 
i am only using YouTube no simultaneous connections and the speed is terrible.
 
BrendanMc said:
wow download speeds this evening on torrents are flying at 8kbs on a 10mb line.

Tracert seems normal:

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 6 ms 6 ms 105-236-240-129-esr-lo.mtnbusiness.co.za [105.23
6.240.129]
3 11 ms 10 ms 9 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 8 ms 9 ms 9 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 10 ms 9 ms 9 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 80 ms 56 ms 29 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]

7 29 ms 29 ms 29 ms jh-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.25
5]
8 31 ms 30 ms 29 ms 196.44.31.99
9 28 ms 39 ms 28 ms 196.31.220.8
10 29 ms 29 ms 28 ms 196.31.220.25
11 30 ms 29 ms 53 ms 196.31.63.206
12 28 ms 27 ms 28 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 99 ms 29 ms 29 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

And speedtest is normal too.

So...??????
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And this only came right at 2AM this morning.
 
anyone having connection issues in Kenilworth, Cape Town? can't seem to connect my ADSL line at all since 6am this morning.
 
Sidious28 said:
anyone having connection issues in Kenilworth, Cape Town? can't seem to connect my ADSL line at all since 6am this morning.
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Could you send me a PM with your ADSL line number so that I check for any network issues in your area.
 
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