Afrihost CAPPED ADSL Feedback (MTN)

[electrofreeze]

the issue is your ipc shortage

 

[AfriGenie]

the issue is your ipc shortage

We're seeing a general spike in latency in the South which isn't related to IPC capacity, we're looking into this now.

 

[Davedes]

The latency on the third hop is definitely too high, this is probably what is affecting your speed in general.

I've reset your ADSL Line, can you please restart your modem and see if there is any change in your latency and speeds.

I've reset and see no difference in performance.

 

[Davedes]

test after router reset.
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=20 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=20 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=19 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=21 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=20 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=53 time=21 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=53 time=35 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=53 time=45 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=53 time=39 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=53 time=41 ms


Trace Test:

traceroute -n 197.242.144.102

1 10.0.0.2 2.165 ms 1.584 ms 1.861 ms
2 Request timed out * * *
3 41.181.178.30 68.442 ms 47.253 ms 88.709 ms
4 41.181.178.29 23.156 ms 26.721 ms 16.963 ms
5 41.181.165.115 19.548 ms 33.826 ms 19.667 ms
6 41.181.165.114 17.919 ms
196.31.180.4 21.962 ms 20.094 ms
7 196.44.0.224 19.58 ms 20.535 ms 20.449 ms
8 196.44.31.99 18.216 ms 19.672 ms 19.179 ms
9 196.31.220.8 19.485 ms 19.49 ms
196.31.220.6 23.894 ms
10 196.31.220.23 24.448 ms 21.576 ms
196.31.220.27 23.222 ms
11 196.31.63.202 21.855 ms 21.228 ms
196.31.63.206 32.817 ms
12 196.30.42.133 18.67 ms 18.867 ms 19.765 ms
13 197.242.144.102 21.856 ms 20.896 ms 21.17 ms


traceroute -n 8.8.8.8

1 10.0.0.2 1.761 ms 2.408 ms 1.535 ms
2 Request timed out * * *
3 41.181.178.42 135.595 ms 74.194 ms 19.034 ms
4 41.181.178.41 17.921 ms 17.175 ms 34.58 ms
5 41.181.165.115 19.491 ms 19.781 ms 19.166 ms
6 196.31.180.4 19.546 ms
41.181.165.114 17.091 ms 17.148 ms
7 196.44.0.224 23.648 ms 18.199 ms 18.212 ms
8 196.44.31.170 18.227 ms 18.112 ms
196.44.31.94 19.182 ms
9 41.181.139.109 21.443 ms
41.181.139.99 29.766 ms 20.745 ms
10 72.14.194.74 42.356 ms 20.988 ms 27.293 ms
11 72.14.239.35 22.543 ms
72.14.239.33 19.261 ms
72.14.239.53 20.948 ms
12 8.8.8.8 36.204 ms 33.879 ms 27.053 ms


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 216.58.223.36


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

 

[A Non Blonde]

Hi AfriPeeps,

Something seriously odd down South.
I've started getting frequent timeouts on all HTTP streaming apps - Java or Shockwave based as well as RDC based connections. Haven't experienced such before.

SD

This, also down South.

 

[AfriGenie]

Okay, in terms of available IPC capacity, there are definitely not any issues at the moment.

I panicked for a moment as a I saw a significant drop in demand in both the North and South at the same time at 17h00, and I immediately assumed something went wrong. This however corresponds with when Eskom initiated Stage 1 load-shedding almost to the minute.

If you are online and have power at the moment you are obviously not being loadshedded, but your Exchange may be in an area that is, and so there may be an increase in latencies.

 

[caroper]

No Landline? No Problem

He got that right at least, but it should have said - "No Landline = No ADSL = No Afrihost Uncapped = No Problem"

 

[kohlhtor]

Same problem with iOS apps download


I post this problem to critical care last night again

This was the reply shocking

Hi Thorsten

Pranav here from Afrihost Critical Care.

I have speaking with our technical team who manages our network and they are still monitoring the network and will be making the necessary changes.

I have also mentioned the problems you're experiencing and they are using your query / adsl account as an example to work on.

I'll keep you posted with more feedback as I receive it from our technical team.


Have a great day and please let me know if I can help with anything else!

Warm regards

Pranav
Afrihost - Pure Internet Joy!

 

[kohlhtor]

Download app with VPN

 

[Davedes]

Same problem with iOS apps download
View attachment 209876
View attachment 209878
I post this problem to critical care last night again

This was the reply shocking

Hi Thorsten

Pranav here from Afrihost Critical Care.

I have speaking with our technical team who manages our network and they are still monitoring the network and will be making the necessary changes.

I have also mentioned the problems you're experiencing and they are using your query / adsl account as an example to work on.

I'll keep you posted with more feedback as I receive it from our technical team.


Have a great day and please let me know if I can help with anything else!

Warm regards

Pranav
Afrihost - Pure Internet Joy!

What app are you using to show speeds?

Download these two apps, connect to the VPN and see if you still have the same results.

 

[Johnatan56]

shortened
I post this problem to critical care last night again

This was the reply shocking

Hi Thorsten

Pranav here from Afrihost Critical Care.

I have speaking with our technical team who manages our network and they are still monitoring the network and will be making the necessary changes.

I have also mentioned the problems you're experiencing and they are using your query / adsl account as an example to work on.

I'll keep you posted with more feedback as I receive it from our technical team.


Have a great day and please let me know if I can help with anything else!

Warm regards

Pranav
Afrihost - Pure Internet Joy!

I don't understand the shock? They said they are working on it, using your ADSL connection as a base point.

 

[kohlhtor]

What app are you using to show speeds?

Download these two apps, connect to the VPN and see if you still have the same results.
View attachment 209884

Look at my other massage VPN high speed

To show the speed is my adsl modem web interface

 

[kohlhtor]

I don't understand the shock? They said they are working on it, using your ADSL connection as a base point.

For 2 weeks ?

 

[Davedes]

 

[Davedes]

Things not looking good. Is it normal to route through Durban?

 

[Davedes]

Ping results to iTunes.co.za

 

[AfriGenie]

View attachment 209914
View attachment 209916

Things not looking good. Is it normal to route through Durban?

View attachment 209918
Ping results to iTunes.co.za

The iTunes servers are located in the US, so the latency is a bit high, but more or less in the expected range.

The latency on the hop corresponding to your Exchange keeps going up.

Are you getting those sorts of latencies at all times of the day?

 

[caroper]

Things not looking good. Is it normal to route through Durban?

When Routing via SEACOM it is as the landing site is just North of Durban.
I am not sure what the normal Route is though.

 

[Davedes]

The iTunes servers are located in the US, so the latency is a bit high, but more or less in the expected range.

The latency on the hop corresponding to your Exchange keeps going up.

Are you getting those sorts of latencies at all times of the day?

Been like this since 3PM

 

[Davedes]

The iTunes servers are located in the US, so the latency is a bit high, but more or less in the expected range.

The latency on the hop corresponding to your Exchange keeps going up.

Are you getting those sorts of latencies at all times of the day?

Meaning what? My exchange is the problem?